Picked up my parcel quickly and efficiently and the lady at the till was very polite. Then I came back and returned one of the items which was again quick and easy. I was served by a very friendly... もっと見る
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We love FatFace, both online and our Lichfield store. The Lichfield staff are always very helpful and they offer real advice when asked. The clothing is very good quality and true to size. Thank y... もっと見る
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Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... もっと見る
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Excellent fast service for online order and subsequent return. The blouse was lovely but it looked white on the website and it was actually cream so had to return it.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, 英国
- 01543 264059
4.8
優良
196件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great FatFace store friendly staff
Great store always well laid out the staff are friendly and helpful nothing is too much trouble
2023年7月29日
FatFace - LICHFIELD からの回答
Thank you for your 5* review regarding your recent visit to our Lichfield store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Ab fab store manager in Lichfield
An ab fab store manager in Lichfield! So friendly and helpful. I popped in a few days earlier to collect my order but it hadn't arrived and once I got a notification email I went to collect it and the manager remembered me and grabbed my parcel without asking :)
Lovely new shirt as a present for my brother - he's chuffed with it thank you Fat Face - always love your stuff!
2023年7月26日
FatFace - LICHFIELD からの回答
Good Morning Amy,
Thank you for your feedback regarding your trip to the Lichfield store. It is so wonderful to read such lovely feedback! Have a great weekend! - JW
FatFace - LICHFIELD からの回答
Hello Barbara
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great material
Great material, great fit and very comfortable
Customer relations were second to none, served by a lovely young lady, very helpful knowledgeable and couldn’t have made my shopping experience any better than she did
2023年7月10日
FatFace - LICHFIELD からの回答
Thank you for your 5* review regarding your recent visit to our Lichfield store. It is great to read such positive comments regarding our lovely store crew. I'm pleased to hear you are enjoying the items you purchased, too. Have a lovely day! LB
Great shopping on the high street.
I started shopping with Fat Face last year. I’m a high street shopper, love our store in Lichfield. Really nice team, friendly helpful and fun. What more can you ask for. I have to shop on line sometimes when stock not available in store. Lovely styles colours and more important to me natural fabrics. All round awesome.
2023年6月27日
FatFace - LICHFIELD からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
Always easy to use the web site to browse,choose & order items. Pleased with information being kept up to date & delivery status easy to track . The Lichfield store staff always friendly & helpful & displays are presented very well
2023年6月15日
FatFace - LICHFIELD からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you have had an enjoyable experience in our Lichfield store and that you found communication to be consistent on your order. I hope you continue to enjoy your shopping experience with us.
Take care, MM
My regular store is in Lichfield
My regular store is in Lichfield. Chris provides exceptional service, very personable and attentive.
The store arrangement is great, no clutter and great quality of clothing.
2023年6月1日
自発的なレビュー
FatFace - LICHFIELD からの回答
Hi Raminder
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Click and collect Ordered 2 items which were delivered to…
Ordered 2 items which were delivered to Lichfield shop . They arrived very quickly and got emails throughout the process. The staff in store were friendly and helpful
2023年5月7日
FatFace - LICHFIELD からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Excellent Lichfield store
Prompt arrival at store. Staff at Lichfield branch are always friendly and helpful. More than happy with my purchase. Thank you
2023年5月2日
FatFace - LICHFIELD からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Perfect fit for holidays
I ordered 2 dresses online which arrived promptly. They fit perfectly and exactly what I had been looking for with holidays in mind. I then ordered a third dress which I collected in store (Lichfield branch) where staff were very friendly and helpful.
2023年4月23日
FatFace - LICHFIELD からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - LICHFIELD からの回答
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
FatFace - LICHFIELD からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Online order collected in store
Ordered online as unfortunately didn't have size needed in store. Staff really helpful, checked other local stores and online for stock levels. Lovely customer service when collecting order from store too.
2023年4月13日
FatFace - LICHFIELD からの回答
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lichfield store - this is great to hear. Take care, BP
Good communication
2023年3月31日
FatFace - LICHFIELD からの回答
Hello Mark, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
FatFace - LICHFIELD からの回答
Hi Helen,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with service received.
Have a lovely day!
Take care, SK
I made my first online purchase with…
I made my first online purchase with click and collect to Lichfield store. It all worked very well, my purchase arrived quickly, the staff were helpful and friendly and I was pleased with what I ordered.
2023年3月20日
FatFace - LICHFIELD からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Great range of products and shop always…
Great range of products and shop always laid out in a relaxed non crowded way. A clean welcoming space.
2023年1月8日
FatFace - LICHFIELD からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff were engaging and very helpful.
2023年3月14日
FatFace - LICHFIELD からの回答
Hi Diane,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Good friendly service as always
2023年3月16日
FatFace - LICHFIELD からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
FatFace - LICHFIELD からの回答
Hello,
Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online and hope you continue to enjoy shopping with us in the future
Take care - KS
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