Easy to place order and a location close by to collect, the staff member was very polite when I collected the jumper. Ordered a size 14 my normal size and for me it was perfect, I would be able to wea... もっと見る
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Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love... もっと見る
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Free collection from named store as my order was below the threshold for free home delivery and the items I ordered were at very good sale prices. Didn’t receive my normal email notification of the sa... もっと見る
企業が回答しました
Pleasant and attractive store interior. Attentive service from each of the two assistants - which is a 'must' in my estimation, as a potential customer. Quality clothing but esp. sock sizeing! There's... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 Conduit Street, WS13 6JR, Lichfield, Staffordshire, 英国
- 01543 264059
4.9
優良
211件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Online order collected in store
Ordered online as unfortunately didn't have size needed in store. Staff really helpful, checked other local stores and online for stock levels. Lovely customer service when collecting order from store too.
2023年4月13日
FatFace - LICHFIELD からの回答
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lichfield store - this is great to hear. Take care, BP
Good communication
2023年3月31日
FatFace - LICHFIELD からの回答
Hello Mark, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
FatFace - LICHFIELD からの回答
Hi Helen,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with service received.
Have a lovely day!
Take care, SK
I made my first online purchase with…
I made my first online purchase with click and collect to Lichfield store. It all worked very well, my purchase arrived quickly, the staff were helpful and friendly and I was pleased with what I ordered.
2023年3月20日
FatFace - LICHFIELD からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Great range of products and shop always…
Great range of products and shop always laid out in a relaxed non crowded way. A clean welcoming space.
2023年1月8日
FatFace - LICHFIELD からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Staff were engaging and very helpful.
2023年3月14日
FatFace - LICHFIELD からの回答
Hi Diane,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Good friendly service as always
2023年3月16日
FatFace - LICHFIELD からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
FatFace - LICHFIELD からの回答
Hello,
Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online and hope you continue to enjoy shopping with us in the future
Take care - KS
Great service by FF
Deliveries always made on time by Evri and returns (multiple sizes and styles bought) taken to local store. Great quality clothes that last, worth the money. I’ve had some pieces for years and love them.
Will buy again without doubt. Staff in store are so friendly and helpful.
2022年11月27日
FatFace - LICHFIELD からの回答
Good afternoon, Sash
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Delivery was good
Delivery was good, return was easy and the staff at the Lichfield shop were really helpful. Disappointed with the product. They seem to have changed the fit on the Breton top. I have three of these bought a few years back but the sleeves on them now are too tight at the elbow. I am only 7 stone and was trying a size 10. Please go back to the original measurements.
2022年11月15日
FatFace - LICHFIELD からの回答
Thank you for your review! We deeply appreciate your feedback and your comments will be fed back to our design team for future consideration. We are thrilled to hear that you have received wonderful service from our team, however and we will also share that with them! - RS
Friendly and helpful staff, good quality merchandise.
I have recently bought clothes, a bag and shoes from Fatface which are always good quality. I always find the staff in the different stores friendly and helpful which makes it a pleasure to shop in your stores.
2022年10月21日
FatFace - LICHFIELD からの回答
Thank you so much for this review! We are always thrilled to receive such lovely comments like this, and we are so happy to hear that you had such a pleasant experience whilst shopping with us. Your comments will be fed back to our amazing team in store! - RS
Friendly staff!
Ordered online but needed to return the item (nothing wrong with dress just too big😃). Took it into Lichfield store and the assistant was having a lovely conversation with another customer and clearly made her feel very important. When it was my turn she was equally as friendly with me.
A super experience!
2022年10月21日
FatFace - LICHFIELD からの回答
Good afternoon, Debbie
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Visited the Lichfield store to purchase…
Visited the Lichfield store to purchase a jumper I’d seen on the website. The young lady who served us that day was so lovely and helpful, the item was not in store but she assured me that I could get it delivered asap, as this was a gift for my son’s girlfriend, the item arrived on time, which was great. I will definitely be shopping there again.
The staff are amazing, offering advice on colour choices and sizing.
2022年9月28日
FatFace - LICHFIELD からの回答
Good afternoon, Jo
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Very friendly customer service nothing…
Very friendly customer service nothing was to much trouble for them,also nice to have a conversation unlike some stores where they don’t seem to want to engage…..
2022年8月12日
FatFace - LICHFIELD からの回答
Good afternoon, Stephen
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lichfield store.
Take care, JB
Quality clothing
Quality clothing, no fuss returns when needed. And they simply do the best shorts you can buy .
2022年9月7日
FatFace - LICHFIELD からの回答
Hi Gregg, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super friendly staff
I’m always greeted with a smile and a ‘hi’.
Exchanges are effortless. I love shopping there!
2022年8月22日
FatFace - LICHFIELD からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - LICHFIELD からの回答
Hello Elaine
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a good day ! TG
FatFace - LICHFIELD からの回答
Good Morning
Thank you for your 5* review.
I am so pleased to hear of the recent service you have received from us.
Enjoy your new purchase!
EP
Well received the clothes
Well received the clothes. The quality are great. One top for my son was too big and I returned it to the shop. The staff has been really nice and helpful. Will always come back to FatFace for shopping.
2022年5月25日
FatFace - LICHFIELD からの回答
Good afternoon, Cherry
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Lichfield. We look forward to you shopping with us again soon.
Take care, JB
Product purchase was first class but…
Product purchase was first class but the delivery was certainly not up to first class standard.
2022年5月8日
FatFace - LICHFIELD からの回答
Hi there,
Thank you for spending the time to leave a review. I am glad that the product was first class. I apologise sincerely for any disappointment regarding the courier. Our team continue to work very hard to prevent any delays.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
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