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FatFace - LINCOLN レビュー 

168
•
TrustScore 5段階評価の5

4.8

305/306 305-306 High Street, LN5 7DR Lincoln, Lincolnshire, GB

•

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5つ星のうち5の評価

I don’t know the name of the young lady that helped me in choosing the dress that I bought Long blonde hair and quite petite . I had two dresses one did not fit , and she offers to check online . Th... もっと見る

企業が回答しました

5つ星のうち3の評価

Went into store to look for an item I had seen online, I asked a member of staff and she advised me they didn’t have it in but I could order online for £2.50 which was ok as normal postage was £4 We... もっと見る

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5つ星のうち4の評価

The staff at Fatface are always friendly and service is with a smile. The shoes I ordered aren’t quite as comfy as I was hoping for hence the 4 stars, but they they are a lovely colour and will go wi... もっと見る

企業が回答しました

5つ星のうち5の評価

I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. ・
  3. ファッション アクセサリー店
  4. 紳士衣料店
  5. 婦人服店

当該企業による記述

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


連絡先

  • 305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, 英国

  • 01522 589230

4.8

優良

TrustScore 5段階評価の5

168件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(168)

過去12か月のレビュー数: 14,949件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Faulty Item

I wanted to return a faulty bag that I have had for a while. Amanda in the Lincoln branch could not have been more helpful, giving me a partial refund when they could have just sent me on my way.

2024年2月9日
自発的なレビュー
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!

Take care. -GM

5つ星のうち5の評価

Absolutely everything!

Absolutely everything!! The best staff and service

2024年1月17日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

5つ星のうち5の評価

Most recent order

The order, delivery and returns processes are easy.

2024年1月4日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Fabulous service

Really helpful and friendly staff. Nothing is to much trouble. Clothing quality is excellent and wears and washes well.

2024年1月4日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Anne

Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, RL

5つ星のうち5の評価

Customer service was excellent

Customer service was excellent. Didn’t feel pressured into buying. Was allowed to browse.

2024年1月4日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Deb

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.

Take care, RL

5つ星のうち5の評価

Great staff greet clothes

2023年12月29日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち5の評価

Lovely Shop

Shop well set out making browsing easy. Pleasant shop assistant who was happy to help and engage in conversation.

2023年12月27日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

5つ星のうち5の評価

Thanks to Michelle for helping my…

Thanks to Michelle for helping my partner today with her selection of bag. She was polite helpful, and went out of her way to help.
Great customer service.

2023年12月26日
自発的なレビュー
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Karl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

5つ星のうち1の評価

Haven’t received an ready to collect…

Haven’t received an ready to collect email in over a week

2023年12月14日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hi Ben,
Thank you for your feedback. I can confirm your order arrived instore 18/12. I am sorry that you were not notified of this. Your order is ready to collect instore. Take care - KS

5つ星のうち5の評価

Great customer service

Super friendly and helpful staff in the Lincoln store today. Making a return was easy and very happy with my new purchase. Will be back.

2023年12月17日
自発的なレビュー
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Good afternoon,

Thank you for taking the time to leave your review.

I am so pleased that you found the crew in our Lincoln store to be so helpful and friendly. I will be sure to pass on your lovely comments to the team.

Take care, MM

5つ星のうち5の評価

I was able to talk to a staff member…

I was able to talk to a staff member (Hatty) at the Lincoln store with regards to this purchase. She happily talked me through the details of this coat. I needed something warm and longer than a typical coat for my daughter. She suggested this one. Once I checked with my daughter she liked it when I got home, I ordered online and it arrived the next day. So so happy and my daughter has had lots of comments about how nice it is. It’s lovely quality and will last to pass on to another child. Great sustainable fashion

2023年12月6日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

5つ星のうち5の評価

Was aided today by Mae in Lincoln who…

Was aided today by Mae in Lincoln who was really helpful, friendly, patient and succeeded in finding me the perfect pair of jeans after rooting through the stock upstairs. Thanks very much Mae and Merry Christmas.

2023年12月8日
自発的なレビュー
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

5つ星のうち5の評価

Great coat

Great coat, very warm, great fit, very comfortable, nice colour and very practical, exactly what I wanted

2023年11月22日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

5つ星のうち4の評価

Favourite shop

Good quality. Helpful and friendly staff when I had to return.

2023年11月5日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Good Afternoon Madeleine,

Thank you for taking the time to leave us a review.

I am happy to hear you had a positive experience in our Lincoln store! I will make sure this feedback is passed on, we cannot wait to welcome you back!

Kind Regards, JW

5つ星のうち5の評価

Easy smooth purchase and a great pair…

Easy smooth purchase and a great pair of trousers!

2023年10月30日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

5つ星のうち5の評価

Helpful

My shop in Lincoln has a wide choice of goods and the staff are always very helpful

2023年11月5日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

5つ星のうち5の評価

Everything was really simple

Everything was really simple, I ordered the item it arrived in the time specified and I picked it up without a problem

2023年10月22日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
Emily

5つ星のうち5の評価

Great Staff

Stopped in to have a look about, Jemma helped me and was really lovely!

2023年10月2日
自発的なレビュー
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

5つ星のうち2の評価

No email received to advise order was ready.

No email received to advise order was ready at the store. Just a reminder email saying if I don’t collect within fourteen days from when the store received my order they will issue a refund. ????? When did they receive my order? Do you not have a tracking number that automatically sends me a notification?

2023年10月23日
FatFace - LINCOLN ロゴ

FatFace - LINCOLN からの回答

Hello Crissie

Thank you for your email,

I am so sorry to hear of your recent experience with us.

I can confirm that your parcel arrived on the 25th October.

EP

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