Everything about this shop. The clothes ,the price the ease of buying on line and particularly the staff in uyour Lincoln shop where I collected my parcel.
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レビュアーのコメントを見てみましょう
I saw a beautiful Summer dress which I liked the look of but thought that it would no longer suit me, now being of a certain age! I tried it on and showed it to assistant May who encouraged me... もっと見る
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I had a lovely experience at FatFace today. Miriam was warm, professional, and gave me great advice while helping me find some smart casual outfits, especially dresses that suited what I was looking f... もっと見る
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The clothing is very nice, has a style I really like and since I'm 6ft6 they sell "long" versions of most their items which fits great for the ganglier fellow. Just be aware that if you buy items t... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
305/306 305-306 High Street, LN5 7DR, Lincoln, Lincolnshire, 英国
- 01522 589230
4.8
優良
155件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery and good communication
2023年8月17日
FatFace - LINCOLN からの回答
Thank you for your review. We are pleased to hear of your positive shopping experience with us! - RS
FatFace - LINCOLN からの回答
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them- RS
I would never have bought without seeing in store.
Having already seen some trainers in store when browsing for dresses i decided to wait awhile and see whether they went in sale.
After spotting a deal in the sales I bought them online. The site was simple to use, the sale went through easily and my trainers turned up on a couple of days later. They fitted perfectly and looked great.
All in all a great experience.
2023年8月8日
FatFace - LINCOLN からの回答
Thank you so much for your amazing review! We deeply appreciate your comments and we are so happy to hear of your positive experience whilst shopping with us! We look forward to seeing you again soon! - RS
Arrived at the early part of the dates…
Arrived at the early part of the dates given which was really helpful. Good communication.
2023年7月31日
FatFace - LINCOLN からの回答
Good Morning Jessica, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and that you love your new item. Take care - JW
Very happy with the quality and service…
Very happy with the quality and service both online and in store. I purchased something online and used my promo code at the store in Lincoln.
The service was swift and hassle free.
Fat Face clothing is absolute quality!
Thanks
2023年7月10日
FatFace - LINCOLN からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received in our Lincoln store. We hope you enjoy your new purchase. Have a great day! LB
Very friendly staff and helpful
Very friendly staff and helpful. First time I have purchased from there but I will certainly go sgsin
2023年6月26日
FatFace - LINCOLN からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great items and quick delivery
2023年5月7日
FatFace - LINCOLN からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Love that I found Fatface!
Loving my new Fatface clothes which I got in the sale. I love that they are sustainably sourced and the designs are fun.
2023年5月6日
FatFace - LINCOLN からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Quality product
My purchase only took a few days to be delivered to the FatFace store. At the assistants suggestion I tried the shirt on in store before leaving and it was a perfect fit.
2023年5月5日
FatFace - LINCOLN からの回答
Hello
Thank you for your review.
I am so please to hear that you love your item and it arrived quickly.
Have a great Evening!
EP
The clothes are good quality and are…
The clothes are good quality and are ethically produced. Staff are friendly and helpful.
2023年5月2日
FatFace - LINCOLN からの回答
Hi Julia
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
2023年4月16日
FatFace - LINCOLN からの回答
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Lincoln store - this is great to hear. Take care, BP
Very helpful and friendly staff,
2023年4月16日
FatFace - LINCOLN からの回答
Thankyou for your review, we are so pleased to hear you had such a great experience when visiting our Lincoln branch! All the best, BP
Website was easy to use
Website was easy to use. Regular contact regarding order. Staff in store really helpful and polite
2023年4月14日
FatFace - LINCOLN からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
As Always Good Quality
Love FF clothes always excellent quality & never take long to arrive
2023年4月13日
FatFace - LINCOLN からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Attitude of manager
I ordered a cardigan and I couldn’t find my customer order number on my phone. I verified who I was, what I had ordered etc however because I hadn’t evidence on my phone there was doubt as to whether I would be allowed to take it. The manager was so hostile in the end I suggested that I leave the cardigan and it would’ve been returned and I would be reimbursed. I felt what could have been an easy to order on line item to be picked up in store was now becoming a nightmare. Although I hadn’t got proof of my order on my phone, I could identify who I was and my address. Even if the staff were not able to pass over the cardigan a smile costs nothing along with manners. This sales manager’s attitude was in sharp contrast to a neighbouring store.
2023年4月2日
FatFace - LINCOLN からの回答
Good Morning Jules
Thank you for your review.
I am so sorry to hear of your recent experience in our Lincoln store. We train all of our staff to provide the best customer service they can to customers, this is extremely sad to hear this is not the service you received whilst in store.
Please be assured that I have passed your comments onto the Store and Area Manager to make them aware and to take the appropriate action to ensure that this does not happen again.
I hope you have a lovely weekend.
EP
Convenient way to shop.
Choosing product from home and knowing it will be in stock when you're out shopping is helpful.
No postage to pay.
Being able to try the item on in store before you take it away also saves hassle of posting back if unsuitable.
Pleasant and helpful staff.
2023年4月2日
FatFace - LINCOLN からの回答
Hello Alison, thank you for your feedback regarding your recent purchase. I am pleased to read that your click and collect experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Rude and incompetent staff
Rude and incompetent staff. Actually served people behind me first!
2023年4月7日
FatFace - LINCOLN からの回答
Hello Sarah,
Thank you for sharing your feedback regarding your instore experience. I am so disappointed to hear that you have had a negative experience with us. I have contacted you directly so that we can fully investigate this incident.
All the best - KS
Quick delivery to chosen store
Quick delivery to chosen store, was asked if I'd like to try on too before leaving. Friendly customer service.
2023年3月25日
FatFace - LINCOLN からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great quality products
Fat face was easy to order from. Free to click and collect which was great. Highly recommended!
2023年3月18日
FatFace - LINCOLN からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Love all your
Love all your. Product's very well made.had some of your things for years still look good
2022年11月1日
FatFace - LINCOLN からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
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