I ordered a dress online and picked it up at the Lymington shop. Decided to take it home and try it on. Unfortunately even though it was a size 8 petite it was far too wide and would have made a good... もっと見る
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The quality of advice at the Lymington store is fantastic. They guided me through the fit options for my body shape resulting in me being able to get cloths that fit.
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FatFace Henley T-shirts will always be my favourites! And the Lymington branch of FatFace is the friendliest shop I've ever been in - and my dog agrees! :-)
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Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, 英国
- 01590 672887
4.5
優良
97件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered a pair of black Wellingjeans…
I ordered a pair of black Wellingjeans online but was sent blue ones in error.
I returned them to my local Fatface store in Lymington.
Store manager Sonia was very helpful and reordered another black pair to be delivered to my home address with next day delivery.
Excellent customer service from her.
2025年12月4日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Excellent really easy transaction!!
2025年10月22日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping at the Lymington branch a really poor experience, avoid.
Shopping at the Lymington branch. Been in a few times and never a positive or welcoming experience however upon both collecting my online order and later returning it was such a negative experience I felt the need to share. Upon presenting my return I was interrogated as to whether all the items were to be returned and why. Tried to break the aggressive tension I faced explaining I had bought a few items in more than one size and kept much of the order. Both the ladies behind the till were rude, confrontational, defensive, unhelpful and throughout I was made to feel as if I was in the wrong and in the way.
I was told sharply to pick up my own rubbish as the safety of the store was at stake. For context this was the bag from Fatface the order had been delivered in and there was no-one else anywhere near this when it slipped onto the floor briefly. Every item was slowly removed from the bag, scanned, a label attached and they had to restart the process as got it wrong initially. I tried to help speed up the painfully slow and incompetent service only to be reprimanded and I feel like returning the remainder of the £300 order I had placed as a result.
Shopping with my young daughter even she commented on how rude they were and despite being a loyal customer for many years I am very unlikely to go into the shop should I see either of them at the till.
For a customer that gives staff great customer service training and seems to recognise the importance of a positive customer experience I feel the store would benefit from some mystery shoppers.
2025年9月20日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Hello Rachel,
Thank you for taking the time to share your experience. We’re really sorry to hear about the service you received at our Lymington store and the negative impression this has left. This is not the experience we want for our customers, and we take your comments very seriously. Please be assured that your feedback will be investigated internally so we can address this with the team.
Thank you, LE
Friendly, helpful, efficient.
Friendly, helpful and efficient service. Prompt delivery to store to pick up in person.
2025年8月13日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service at Lymington store.
Easy to use website and speedy delivery to a nearby store, where the staff are always friendly and helpful. Returning items also easy to achieve.
2025年7月23日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love fat face …
I love fat face and am always happy with the items I buy in store or order online and collect .
Everything is excellent quality, if someonetimes a little expensive, ( I usually wait for a sale if that's the case!)
2025年7月1日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shop manager had no people skills
Nothing wrong with the clothes but experienced rudeness from the local shop manageress when returning an item that I’d decided didn’t suit me!
2025年4月13日
FatFace - LYMINGTON 2 からの回答
Hello Denise, We're really sorry to hear about your experience in store — that’s certainly not the level of service we aim to provide. Thank you for bringing it to our attention. We'll make sure your feedback is passed on so we can follow up with the team. Take care, LE
The Snoopy bag is just perfect!
This snoopy bag is just perfect! I love it! Such good quality, a must for any snoopy fan! Easy to order, quick collection from local Lymington shop, 2 very friendly ladies who humoured my excitement when I opened it in the store! Wish I didn't have a friend waiting for me outside in the car, as I spotted lots of other gorgeous bits I'll have to order next time!
2025年3月21日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Love cardigan was able to try on in…
Love cardigan was able to try on in shop after picked up parcel.
2025年2月25日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
Easy to use website, straightforward ordering system, excellent communication with ease to collect at my local shop.
2024年12月10日
FatFace - LYMINGTON 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Efficient service easy to order and…
Efficient service easy to order and quickly available to collect excellent 👌
2024年11月12日
FatFace - LYMINGTON 2 からの回答
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the quality of FatFace clothes
Love the quality of FatFace clothes. So easy to order and delivered quickly. Also did a ‘click and collect’ order and returned a couple of items to store. First class service online and in the Lymington store.
2024年11月2日
FatFace - LYMINGTON 2 からの回答
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
the whole process from purchase to…
the whole process from purchase to collection was entirely hassle free thank you
2024年8月14日
FatFace - LYMINGTON 2 からの回答
Hello Cynthia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In store very helpful staff
In store very helpful staff
On line good communication about delivery
2024年8月11日
FatFace - LYMINGTON 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
FatFace - LYMINGTON 2 からの回答
Hi Holly,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Ordered 9 days ago and still haven’t…
Ordered 9 days ago and still haven’t received my order!!!
2024年7月15日
FatFace - LYMINGTON 2 からの回答
Good morning Marc
Thank you for taking the time to leave your review.
I am sorry to hear that you haven't received your order just yet. I can see that you have emailed in regarding this, and you will receive a response shortly.
Take care, LE
Amanda in the lymington branch was…
Amanda in the lymington branch was amazing so incredibly helpful with listening and choosing styles and patterns I would never of thought would suit me , I will go back and enjoy the service again as I brought over £500.00 worth of clothes as she helped build my confidence and widen my fashion sense
2024年7月13日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very quick delivery to my local store…
Very quick delivery to my local store and good quality and fit of chinos
2024年7月1日
FatFace - LYMINGTON 2 からの回答
Hello Anthony
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Always a pleasure to visit
Excellent service from the very friendly & helpful staff in the Lymington store
2024年6月28日
FatFace - LYMINGTON 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
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