Ordered online for delivery to my local branch of FF. Pleased with the jeans I ordered and I was able to try on at the branch and could have returned them from the branch if necessary. Staff at the Ly... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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I ordered a pair of black Wellingjeans online but was sent blue ones in error. I returned them to my local Fatface store in Lymington. Store manager Sonia was very helpful and reordered another b... もっと見る
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I have bought a number of Breton tops from Fat Face over recent years. The quality and fit has always been very good. They wash well and keep their shape. The staff in our Lymington store are always... もっと見る
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Ordered Tall fit online as no stock in any local store. Jumper arrived with a fleck of orange wool knitted into the back. Willingly & efficiently exchanged at Lymington store. Tall fit was ordered a... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 1 34/35 High Street, SO41 9AF, Lymington, Hampshire, 英国
- 01590 672887
4.6
優良
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - LYMINGTON 2 からの回答
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality as per usual
Lovely customer service in store for collection, great quality item and a really good price.
2023年5月3日
FatFace - LYMINGTON 2 からの回答
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered for collection from a shop
Ordered for collection from a shop. Had to wait as two orders placed within minutes of each other were delivered on different days to my selected shop.Went to the shop to collect and try on in shop. Shame there were 3 assistants in the shop all busy talking with each other and ignoring me trying to get their attention. Not impressed. I ended up returning all items due to lack of help from the staff.
2023年4月19日
FatFace - LYMINGTON 2 からの回答
Hi Sam,
Thank you for taking the time to leave your review.
I am sorry to hear that you had a disappointing visit to our store - I will be in touch with to investigate this further.
If you need any further help with anything, please do reach out to us on 03301240000.
Take care, LE
Good choice of quality clothing .
Good choice of quality clothing .
Good Delivery time.Shame I couldn’t do pick up from store app wouldn’t let me choose the option.
2023年4月18日
FatFace - LYMINGTON 2 からの回答
Hi there, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, LE
A repeat experience
A repeat experience. I loved the first item. Perfick fit. Soft and comfortable. Lovely tone of colour. So I ordered two more the same in the sale in different colours. So delighted.
Staff are friendly.
2023年4月12日
FatFace - LYMINGTON 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The staff in Lymington were…
The staff in Lymington were approachable, friendly and helpful.
2022年11月1日
FatFace - LYMINGTON 2 からの回答
Good afternoon!
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lymington store.
Take care, JB
Easy to order
Easy to order, delivered within 2 days, perfectly packaged, beautiful product...
2022年10月21日
FatFace - LYMINGTON 2 からの回答
Thank you for your amazing review. We are thrilled to hear that you are happy with your order :) - RS
Shopping
Helpful staff, friendly, efficient,and selling great quality clothing
Nothing is too much trouble for them. Fab team !
2022年10月15日
FatFace - LYMINGTON 2 からの回答
Hi Rebecca, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very nice customer service very…
Very nice customer service very friendly too I will go agian plus I got a good bargain too had extra 20% off which I liked . Defo going agian to shop soon
2022年9月3日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Lovely service
Lovely service, all the ladies were very friendly and cheerful & products were fab!! I’ll definitely be back 😊
2022年8月27日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Hi Adele, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful staff - love the shop
Always nice to visit Fatface - friendly helpful staff always on hand. very helpful with stock availability if they dont have it in store.
2022年8月25日
FatFace - LYMINGTON 2 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and choice
I like the vibe for mens casual clothes. The quality is always very good, together with the colours and designs.
I usually buy sweatshirts and hoodies in the winter and shorts in the summer.
Not so keen on the womenswear - a bit too conservative and “Mumsy” for my taste!
2022年7月28日
FatFace - LYMINGTON 2 からの回答
Hi Jo, thank you very much for your feedback and for taking the time to leave your review, I'll be sure to pass your feedback on. Take care, LE
The lady Ruby who served me was…
The lady Ruby who served me was extremely friendly and chatty which I like and all in all excellent service at this shop
2022年7月1日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Hi Ron, thank you for your review on the Lymington store - I am so pleased to hear that you experienced some great service and I will be sure to pass your feedback onto Ruby! Take care, LE
FatFace - LYMINGTON 2 からの回答
Hi Alison, thank you for your 5* review - I am so pleased to hear that you had a great visit to Lymington - this is wonderful! Take care, LE
Good quality clothing arrived in time…
Good quality clothing arrived in time there is nothing not to like
2022年4月18日
FatFace - LYMINGTON 2 からの回答
Hi Tracey,
Thank you for your 5* review. Many thanks-AB.
Lovely, welcoming store
I have visited the Lymington store a few times over the past month now, and the staff in there are so lovely and welcoming. They are so friendly and happy to help without being pushy. Will definitely be visiting again.
2022年2月17日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
Good Afternoon Kelly,
Thank you for your 5 star review. I am pleased to hear you always have a pleasant experience in our Lymington store. I will have this feedback passed onto the team for you. I am sure they look forward to your next visit. Take care -KC
Kind and helpful staff
The customer service that I experienced in the Fat Face Lymington store was excellent, when I visited last week. The staff were incredibly friendly when I entered the store - they were smiling and immediately engaged in conversation with me throughout my experience.
They were very helpful, professional, and knowledgable on the products in store, and this really benefitted my experience and helped me with my purchase.
I definitely will be returning to the store soon!
2022年1月31日
自発的なレビュー
FatFace - LYMINGTON 2 からの回答
So lovely to hear about Lymington store they will be delighted to read your lovely comments, thank you CP
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