The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... もっと見る
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Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... もっと見る
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My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
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Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, 英国
- 01622 663386
4.9
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent product excellent service
2023年8月11日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Good Afternoon Philip, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care - JW
Great quality at a good price, shame about the comms!
The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the store to find out if my delivery had been received for collection. The staff in the Maidstone store were very helpful and accommodating, but the online communication experience was underwhelming.
2023年8月3日
FatFace - MAIDSTONE からの回答
Good Morning Steven,
Thank you so much for your feedback! I am so glad to read that you are happy with the quality of the items you purchased, in regards to the email communication I am sorry to hear you was not kept informed about your order and have passed this feedback on to the relevant department. Take care - JW
This is my second dress from Fat face
This is my second dress from Fat face. I purchased the shorter dress as I am 5'2 & the length is perfect. The dress looks lovely with trainers. Washes well & keeps it's shape. Well done Fat face 🎉🎉👍
2023年7月19日
FatFace - MAIDSTONE からの回答
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them! Take care, LB
I had the most enjoyable experience in…
I had the most enjoyable experience in your store in Maidstone. The lady was so helpful. I was humming & haring over an outfit. She gave me the confidence to buy it. I'm so pleased. Excellent service. Thank you
2023年5月26日
FatFace - MAIDSTONE からの回答
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
FatFace - MAIDSTONE からの回答
Hi Frances
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering
Easy ordering and reasonably fast delivery. Good quality clothing. I had to return and exchange an item and used Maidstone branch. Couldn't have been more helpful.
2023年5月5日
FatFace - MAIDSTONE からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
An excellent company.
Quick delivery to our chosen store and superb quality of items chosen.
Website is very user friendly and gives you the information that you need.
Staff at Maidstone store are very friendly and knowledgeable.
Love that you can get long sizes for men… my husband is thrilled at this option.
Excellent service all round.
2023年4月29日
FatFace - MAIDSTONE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Friendly and helpful
Visited store to change an unsuitable item. Megan was friendly and helpful. Will definitely shop at this branch again.
2023年4月28日
FatFace - MAIDSTONE からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great website that was easy to order…
Great website that was easy to order from and offer free in store collection, great range and great sale
2023年4月20日
FatFace - MAIDSTONE からの回答
Thank you for leaving us a 5* review. we are so pleased to read you are happy with your recent order and that you have enjoyed our option for click and collect. Take care – BP
FatFace - MAIDSTONE からの回答
Hi Sean
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful & friendly staff.
2023年4月17日
FatFace - MAIDSTONE からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Tea dress
My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
2023年4月17日
FatFace - MAIDSTONE からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Lovely clothes well made and the shop…
Lovely clothes well made and the shop was very nice and easy to walk round. Nice staff.
2023年4月13日
FatFace - MAIDSTONE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely Summer trousers.
Trousers are lovely. Just right for the Summer season and I'm looking forward to wearing them when it gets a little warmer. They are very comfortable. I collected my order from the Maidstone store. The assistants in store were friendly and helpful.
2023年3月28日
FatFace - MAIDSTONE からの回答
Good afternoon,
Thank you for taking the time to leave your review. I am so pleased that you are enjoying your trousers and that you found it easy to collect from the Maidstone store.
Take care, MM
Quality goods and quality staff
2023年3月11日
FatFace - MAIDSTONE からの回答
Good afternoon, Debby
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
Good service
2023年3月17日
FatFace - MAIDSTONE からの回答
Good afternoon, Jane
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Clothes are beautiful
Clothes are beautiful, colours designs and fit are amazing good. I have purchased now quite a few dresses. Quality material
2023年1月25日
FatFace - MAIDSTONE からの回答
Hi Angela, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shopping in Maidstone Sunday and I was…
Shopping in Maidstone Sunday and I was served by a nice young lady called Ellis, she folded my dressing gown so beautifully. Ellis was very smart and polite, a true credit to the store.
2022年12月18日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Good Afternoon
Thank you for your review and for sharing your recent in store experience with us. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a great Christmas.
EP
Great in store service.
Just discovered Fat Face and so far really pleased with the products and in store service/help. Thank you to Ellis at the Fremlin Walk branch in Maidstone for making my purchases such a pleasant experience.
2022年12月3日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Good afternoon, Wayne
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
Something I really wanted
Something I really wanted to go in the sale as it was rather more than I’m able to pay at the minute was indeed reduced. I was in store to return an online order and was delighted to return with my new Dark Green Heather Cardigan.
As always, the assistant remembered me and gave great service
2022年11月25日
FatFace - MAIDSTONE からの回答
Hi Sandra,
Thank you for your feedback regarding your trip to the Maidstone store. It is so wonderful to read such lovely feedback!
All the best - KS
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