The shirts I ordered are excellent and the sale price made them great value. However, I was unimpressed with the communications re delivery. I didn’t receive any email updates and had to visit the sto... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Great website, products well described. Online ordering process is easy and delivery prompt to my local store. Collection easy from the friendly, cheerful shop staff. I ordered Carolin striped s... もっと見る
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My order came on time and was free. The Web site was easy to use especially as I am not good with using technology.
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Excellent service as always . Very helpful and friendly I collect items from the Fremlin walk store Maidstone, the lovely shop assistant suggested trying on my items before heading home . It saves... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 10 23 Fremlin Walk, ME14 1QG, Maidstone, Kent, 英国
- 01622 663386
4.9
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The staff in the shops bend over…
The staff in the shops bend over backwards to help you find what you want.
2022年11月19日
FatFace - MAIDSTONE からの回答
Hi Teresa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly, helpful staff
I just love shopping in Fatface fir casual wear and the occasional dress. Good quality which never fails to deliver. Just wish that the store was bigger!!!
2022年10月20日
FatFace - MAIDSTONE からの回答
Good afternoon, Linda
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Maidstone store.
Take care, JB
I bought a couple of tops today at the…
I bought a couple of tops today at the Maidstone store, I can safely say it's somewhere I'll always go back to. Friendly and helpful, the lady that served me struck the perfect balance. Thank you.
2022年11月6日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very helpful assistant who very nicely…
Very helpful assistant who very nicely wrapped my purchase for my wife's birthday and was extremely polite and informative.
2022年11月4日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Thank you for your lovely review. I have forwarded this information over to the store for feedback! - RS
Friendly staff and a very tidy store.
Ok, Well first of all I was greeted by a member of staff as soon as I entered the store. I found the store to be very clean and tidy with a large number of clothing well displayed. The person who help me to complete my purchase was very helpful with a friendly smile. I believe her name was Eleanor so many thanks.
2022年10月29日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Hello
Thank you for your 5* Review.
It's great to hear you were happy with your recent instore shopping experience.
We're so pleased you had such a great experience and we will make sure to pass your feedback onto the team member as we are sure it will make their day. We look forward to seeing you again soon.
Take care, TG
Great service for online order and refund to store.
My on line order arrived very promptly and the free express delivery was great. Of the 3 items ordered I only kept one as the style of the other 2 didn't suit me. I returned these to the Maidstone store where I was immediately refunded by a very polite assistant. I will continue to look at FatFace as one of my first choices when needing something new.
2022年9月23日
FatFace - MAIDSTONE からの回答
Hi Annie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Good chat with staff. Nice to see them all still wearing masks. My husband has cancer and makes me feel safe shopping here. Lots of variety in sale section. Will be back again.
2022年8月30日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
Very good customer service
2022年7月27日
FatFace - MAIDSTONE からの回答
Hi Ann. Thanks for the five star review. Hope you are enjoying your shirt. Have a great day.
Loved the products
Loved the products. Very happy
Easy and quick ordering and delivery as stated.
2022年7月23日
FatFace - MAIDSTONE からの回答
Hi Anthea,
Thank you for your 5* review. I am pleased to read your order arrived with you quickly and you are happy with your items.
Have a great day!
Take care, EG
FatFace - MAIDSTONE からの回答
Good morning Joanne
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very professional and attentive Staff
Very professional and attentive Staff . Gave good guidance which enabled me to obtain my actual size I need .
2022年5月23日
FatFace - MAIDSTONE からの回答
Hello Denis,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
FatFace - MAIDSTONE からの回答
Good afternoon!
I am so happy to read what a positive experience you had in the Maidstone store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
I ordered three items all were excellent
I ordered three items all were excellent fit I was as usual very happy with quality. Items arrived Very quickly.. although I didn’t have to return anything in the past this has been extremely easy. I buy most of my wardrobe from Fstface
2022年5月6日
FatFace - MAIDSTONE からの回答
Hi Susan,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Maidstone store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB
Very nice service
Very nice service. Can recommended shop in Maidstone.Shop assistant Fruzsina, Who helped me today has been very professional and Kind. Thank you. I am happy and sure that will come back
2022年4月27日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Hi Hanna, thank you for your shining 5* Review on the Maidstone store, I will be sure that this is fed back to the team. Take care, LE
Went in your store today to have a look…
Went in your store today to have a look at a bag I had seen online and was so glad to see Megan back it was lovely to catch up with her after not seeing her for so long! Unfortunately I didn’t find the bag I was looking and Megan offered to order it for me but I wanted to have a look at it in person. I will come back in a few weeks to see if it is in stock.
2022年4月6日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Good afternoon.
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours! JB
Felt very welcome in Maidstone today
Felt very welcome in Maidstone today - I wanted to try on a handful of clothes and the girl that helped me to the changing room was so friendly, and then when I came back out again she was there waiting and took the clothes from me and really had a good chat with me afterwards. I thought more about this when I got home and you don’t get this sort of customer service anymore so I had to write in. Thank you.
2022年3月26日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Hi there, thank you so much for your shining review of the Maidstone Store - this is so wonderful to hear and this will be passed on to them :) - Take care, LE
I called into The Maidstone shop on the…
I called into The Maidstone shop on the 1/3/22 after receiving an alert on my mobile phone. A very tidy store but I would have to say the men's sale was very small. I do not think I would bother in the future.
2022年3月2日
自発的なレビュー
FatFace - MAIDSTONE からの回答
Hi Patrick,
Thank you for taking the time to leave a review. We really appreciate our customer feedback and please be rest assured that it will be passed onto relevant department. Have a great day. Many thanks-AB.
Always good quality and washes well
The clothes are always good quality and wash well. The staff are very helpful and friendly.
2022年2月3日
FatFace - MAIDSTONE からの回答
Good Afternoon Samantha
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
I hope you have a nice weekend.
- EP
What’s not to love?
A very relaxing shopping experience. The store is clean and tidy. The clothes are arranged nicely and easy to look through. The changing rooms are spacious and flatteringly lit. The rustic decor is very attractive and sets the clothes off beautifully. I love the fabrics, designs, prints and colour palettes every season. The sales people are all lovely too.
2022年2月2日
FatFace - MAIDSTONE からの回答
Hello Stephanie, Thank you for leaving us this 5* review about your whole instore shopping experience, it's great reading such positive comments about the service you receive from our staff.
Have a great day!
Take care, LM
Gorgeous clothes
Gorgeous clothes, well cut, great quality, amazing sales, and fab feel to the stores themselves with no brash lighting. My all time favourite store! Don't change!
2022年1月27日
FatFace - MAIDSTONE からの回答
Hi Sylvia, Thank you for the 5 star review. So happy you love shopping with us -CD
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