Really helpful sales assistant located & ordered an alternative size top for me & arranged delivery to my local Next store. I had a size 8 & wanted to try a 10, as one of the buttons gapped slightly,... もっと見る
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Love the top, versatile , really pleased Needed to change for smaller, comes up a bit generous size wise- absolutely no problem with re ordering on line & exchanging in store- very good service. Sta... もっと見る
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Sadly had to make return but refund was quick and staff in harborough shop were very helpful especially Bea & Becky
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Good levels of stock available in the store. Tried on multiple styles and sizes. Ample number of changing rooms and fortunately no queuing for them. Bought something out of character for me because... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit A1 High Street, LE16 7NJ, Market�Harborough, Leicestershire, 英国
- 01858 433505
4.6
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Replacement ladies jumperper
Originally bought a ladies jumper from the Market Harbourer store just before Christmas. Unfortunately a hole appeared under the arm. Took garment back to the store where the staff were amazing on both occasions. Issued a refund immediately with no fuss. Went on line reordered the same jumper and it was delivered within a few days. Great company and will definitely use the MH store again.
2024年1月15日
FatFace - MARKET HARBOROUGH 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had a positive experience at one of our stores. We are glad this issue has been resolved for you, and apologise for any inconvenience caused.
Take care. -GM
Great service easy returns
2024年1月11日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love the quality and style fat face…
I love the quality and style fat face produce.
Staff are always happy and helpful
2023年12月30日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely and friendly service.
2023年12月30日
FatFace - MARKET HARBOROUGH 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Perfect luxury bedding choice
Very pleased with the linen duvet set. I wanted to try it for a long time. I bought it as a Christmas gift for myself. Good quality, feels nice to the skin, perfect luxury bedding choice.
2023年12月11日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful and pleasant salesperson.
2023年11月21日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas presents from FatFace Ordered a leather bag and a hat on…
Ordered a leather bag and a hat on line. Delivery was punctual, the items were very well packed and of excellent quality. My daughter in law was thrilled with her Christmas presents.
I have always had a good experience shopping at FatFace whether it be on line or in store at Market Harborough where the customer service is first class.
I look forward to more purchases in 2024!
2023年12月18日
自発的なレビュー
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service from the shop assistants!
2023年12月16日
FatFace - MARKET HARBOROUGH 2 からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you received great service from the crew in our Market Harborough store. I hope you continue to enjoy our products just as much as we do and I will be sure to pass on your lovely comments to the team.
All the best, MM
Good Overall Experience from Fatface
I've ordered several items in the past from FatFace. I find the ordering procedure straightforward. Delivery, either to a store or to my home is efficient. Assistants are helpful and friendly when collecting from a FatFace store.
2023年11月30日
FatFace - MARKET HARBOROUGH 2 からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Market Harborough store to be so helpful and friendly when collecting orders. I will be sure to pass on your lovely comments to the team and I hope you continue to enjoy your shopping experience with us.
Take care, MM
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Convenient Click and Collect…
Convenient Click and Collect availability. Have had numerous pairs of the jeggings as they are versatile and comfortable.
2023年11月20日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
FatFace - MARKET HARBOROUGH 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Even better that the items were half…
Even better that the items were half price.
Staff were a little rude when I went to pick up. Accused of knocking on the door, when it was in fact a courier driver.
2023年11月20日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I loved the product that arrived
I loved the product that arrived, it is a great fit, lovely colour and good quality. However the sleeve has a fault and there is a hole between the cuff and sleeve. I took this item back to the store for em exchange and got told to take it home, and call customer services as the store couldn’t help. Very disappointed in the service. I took time out of my weekend to head to the store and still have a damaged item.
2023年11月13日
FatFace - MARKET HARBOROUGH 2 からの回答
Good Afternoon Rebecca,
Thank you for taking the time to leave us a review!
I am sorry to hear there is a fault with the item you have ordered. I have contacted you directly to deal with this matter and give you a resolution to this matter.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Market Harborough
Visited and purchased goods at the Market Harborough store this week. Served and looked after by Natalie. Great shop, good layout, great staff and well looked after. HH
2023年11月13日
自発的なレビュー
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Fabulous service!
Absolutely wonderful service from the people working in this store. They couldn’t have been more helpful, friendly and generally just lovely! This makes me want to go to the store more often instead of ordering online. I also think it’s great that FatFace allow dogs in store.
2023年11月11日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very helpful and friendly staff
Very helpful and friendly staff, made my shopping experience a very pleasurable one.
2023年11月9日
自発的なレビュー
FatFace - MARKET HARBOROUGH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to click and collect,helpful staff
2023年10月16日
FatFace - MARKET HARBOROUGH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - MARKET HARBOROUGH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - MARKET HARBOROUGH 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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