Easy yo order and quick delivery to shop of item. Staff are always helpful and pleasant to deal with and attend to a challenge and get things sorted.
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レビュアーのコメントを見てみましょう
Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley... もっと見る
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My first visit to a Fatrace shop, this one was in Milton Keynes, and I was extremely impressed with the merchandise. The first lady I asked if I could try a dress on. She was extremely helpful and gui... もっと見る
企業が回答しました
I had seen a belt I was interested in online but wasn't sure whether to order a M or L size. I thought it easier to go to a store to try them. I went to the Milton Keynes branch to ask and a really he... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
40/42 Midsummer Arcade, MK9 3ES, Milton�Keynes, Buckinghamshire, 英国
- 01908 395297
4.9
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff in store are always so friendly and helpful
I’m a regular shopper in the Milton Keynes Fatface store and every time I go in the staff are always so friendly, welcoming and helpful whenever I need anything. Today I went in looking for a new top I had seen online but was not yet out on the shop floor and Arna went up to the stockroom to find it for me. Teegan also helped me recently when I was searching for some sale items in my size, she spent ages trying to locate them online and in other stores for me - I managed to get everything I wanted in my size so I was truly grateful. I had a lovely chat with Holly too today, who is also very lovely! I don’t know the names of the other staff in the store but everyone in there is consistently so helpful whenever I need anything, aside from the being one of it favourite clothing brands, I always love going into this store!
2023年10月24日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Amazing sales team who really made us…
Amazing sales team who really made us feel welcome!!
2023年10月7日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Thank you for your 5* review regarding your recent visit to our Milton Keynes store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I just love Fat Face
I just love Fat Face. The staff are friendly and helpful without being intrusive.
2023年9月26日
FatFace - MILTON KEYNES 2 からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
FatFace - MILTON KEYNES 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great team in Milton Keynes store!
The Milton Keynes team were great! Really helpful !
2023年9月8日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Hello Claire
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
good quality outfit
2023年8月25日
FatFace - MILTON KEYNES 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cardigan looks great though I am yet to…
Cardigan looks great though I am yet to wear. 4 stars because it took too long for fatface to deliver at their store
2023年8月25日
FatFace - MILTON KEYNES 2 からの回答
Thank you for taking the time to leave a positive review. I am so glad to read that you are happy with the quality of the items you purchased.
I'm really sorry to hear of the slight delay to your order, I'll be sure to pass your feedback on.
Take care – LB
good quality cotton shirts fit…
good quality cotton shirts fit perfectly and bought nice colored caps.
2023年8月16日
FatFace - MILTON KEYNES 2 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Wonderful service from Holly
I popped in to the store today just on the off chance as the sale was on. The store was tidy and organised and everything was easy to find. I was able to purchase two lovely dresses.
What made the visit even better was your staff member Holly who served my at the till. She was professional, friendly, positive and made each customer feel important. She is an asset to your company and should be recognised for the exceptional service she provides.
2023年8月22日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - MILTON KEYNES 2 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - MILTON KEYNES 2 からの回答
We are so pleased to hear that you are happy with your new items! Thank you for your time! - RS
Easy to order with a fast delivery
Easy to order with a fast delivery, outstanding service!!
2023年7月21日
FatFace - MILTON KEYNES 2 からの回答
Hi Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have no email updates on my click and…
I have no email updates on my click and collect order and I had to approach customer care to know the status and even after the response came back asking me to approach store before going for collection which was very annoying
2023年7月12日
FatFace - MILTON KEYNES 2 からの回答
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that you were unhappy with the service you received.
Upon looking into this further, I can see that you were emailed on 14/07 and 19/07 to advise that your order was ready to collect from the store. My colleague advised you of the same when you emailed in on 19/07.
In future, please feel free to give the store a ring and they'll be happy to let you know if the order is ready. They would also be happy to hold the parcel for longer, if you are unable to collect it in the given timeframe.
All the best, LB
FatFace - MILTON KEYNES 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
You can trust FatFace
Fatface online ordering works very well with a good online system, good communications and prompt delivery. I also experienced a return of a Garment which was very quick and easy. FatFace is a great, customer-focused company to deal with.
2023年6月27日
FatFace - MILTON KEYNES 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Staff at the Milton Keynes store were …
Staff at the Milton Keynes store were very pleasant and customer focused.
2023年5月8日
FatFace - MILTON KEYNES 2 からの回答
Hi Tai
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered skirt from FF and was very…
Ordered skirt from FF and was very quickly delivered to my selected store.
2023年5月9日
FatFace - MILTON KEYNES 2 からの回答
Hi Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and polite staff
Very helpful and polite staff. Easy returns and very prompt refund. No Hassle... Helpful, regular updates on my order status.. Clothes very well made and excellent quality..
2023年4月17日
FatFace - MILTON KEYNES 2 からの回答
Simple and easy. That's just how we do things around here. So pleased to hear of your positive experience whilst shopping with us! - RS
Tried to purchase two item's apparently…
Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley in today's technology they can overcome this problem without to much effort
They must look at it from the customer point rather than what is good for them.
The members of staff who dealt with it were excellent but management need to look into improving the systwms
2023年4月28日
FatFace - MILTON KEYNES 2 からの回答
Thankyou for your review and I am pleased to hear this matter was dealt with promptly for you but am sorry that your item was not in stock. Our stock can fluctuate rapidly during sale periods and the warehouse will pick the items manually so it can take time for the online stock to reflect what we do have. However, I will of course pass this feedback on - Take care, BP
FatFace - MILTON KEYNES 2 からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
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