Easy yo order and quick delivery to shop of item. Staff are always helpful and pleasant to deal with and attend to a challenge and get things sorted.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Tried to purchase two item's apparently one item not in stock sent me the one item but not told which one until I complained. Why leave unavailable item's on the website be it colour or size surley... もっと見る
企業が回答しました
My first visit to a Fatrace shop, this one was in Milton Keynes, and I was extremely impressed with the merchandise. The first lady I asked if I could try a dress on. She was extremely helpful and gui... もっと見る
企業が回答しました
I had seen a belt I was interested in online but wasn't sure whether to order a M or L size. I thought it easier to go to a store to try them. I went to the Milton Keynes branch to ask and a really he... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
40/42 Midsummer Arcade, MK9 3ES, Milton�Keynes, Buckinghamshire, 英国
- 01908 395297
4.9
優良
197件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service and quality of clothes
The customer service instore and online is excellent, very friendly, quick and professional.
2022年9月13日
FatFace - MILTON KEYNES 2 からの回答
Hi Aneta, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - MILTON KEYNES 2 からの回答
Hi Christine, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding Customer Service
I've been shopping with Fatface for many years and have always been impressed with not only the fantastic clothes but most importantly the brilliant, knowledgeable and very helpful staff both instore and online. Now I live abroad and rely on relatives to bring my orders when they visit. I was super impressed and grateful when Lauren (the agent I was chatting with online), sorted out an extended returns period for me due to the time it would take to get any items back to them. It's these little deeds of kindness and decency which set retailers apart and keep customers loyal for life! Many thanks to Lauren and the wonderful ladies at the Milton Keynes and Hemel Hempstead branches for your exemplary service!
2022年7月15日
FatFace - MILTON KEYNES 2 からの回答
Hi Celeste, Thank you so much for your lovely review! I am so happy we were able to help you here! Take care, LE
FatFace - MILTON KEYNES 2 からの回答
Good Afternoon
Thank you for your review.
I am so pleased to hear of your recent experience in our Milton Keynes store. Please be assured that this will be passed onto the crew members involved for you.
EP
Excellent product and customer service…
Excellent product and customer service both in Milton Keynes and online. Thank you!
2022年6月14日
FatFace - MILTON KEYNES 2 からの回答
Good afternoon Emma
I am so happy to read what a positive experience you had in the Milton Keynes store and also online. I will be sure to pass this on to the wonderful team.
I hope you have a great day DW
Just love their ethical approach
Just love their ethical approach, even the staff in store give you alternatives!
2022年5月31日
FatFace - MILTON KEYNES 2 からの回答
Good Afternoon Paul
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great Afternoon!
Take care, EP
Untrained Staff
I returned a top that I had brought last week that was too big, the assistant seemed quite annoyed that ‘everyone had decided to return everything back to store today and so far they had not sold anything ‘ she was very loud and said that they were so far £300 down, and that she would probably not get paid, when she was serving me she asked for my FULL name, I asked why and she told me they need this because if someone was continually returning items, then they would need to be investigated , I think this is the first item I have had to return to one of your stores, But if this is the response you get if you decide to return something a couple of days later I will definitely think twice about buying from your stores in the first place.I think your staff need to be trained better in customer service, I for one do not like to be threatened with being investigated for returning a tee shirt. And as a customer it is none of my business what other people have returned or what the store has taken so far that day.
2022年5月15日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Hi Catherine,
Thank you for review. I am sorry to hear of your recent shopping experience in our Milton Keynes store. We would like to discuss this further. I have sent you a separate e-mail to get further information for you. Many thanks-AB.
So cosy
I bought this Talia Teddy jacket in the sale. What a bargain! It feels so soft and I'm sure lovely and warm for the autumn and winter. Slightly on the larger side, so downsizing would be recommended. Can be worn casual or dressed up a bit. Suits many occasions!
2022年5月12日
FatFace - MILTON KEYNES 2 からの回答
Hi Vivienne, great choice with the teddy jacket! I am so pleased you love it! Take care, LE
FatFace - MILTON KEYNES 2 からの回答
Hello,
Thank you for your 5 star review.
So pleased you have had a great experience shopping in our Milton Keynes store. We hope to see you again soon.
Have a great day!
Take care, CT
Great service
2022年5月7日
FatFace - MILTON KEYNES 2 からの回答
Hi there, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
FatFace - MILTON KEYNES 2 からの回答
Hi Steven,
Thank you for your 5* review. I am pleased to hear that you happy with your order and the service you have received. Many thanks-AB.
Good service quick delivery no problem…
Good service quick delivery no problem with returning quick refunds
2022年5月3日
FatFace - MILTON KEYNES 2 からの回答
Hi Joan, thank you for your 5* review, I am so pleased to hear that you have had a great service and we look forward to welcoming you back soon. Take care, LE
Excellent service
My order from FatFace arrived on time and was well packed. I saw that it would have been easy to return the item if I needed to but I diddn't need to. Love the item I bought, it was the same, but a different colour, from one I bought in store.
2022年4月2日
FatFace - MILTON KEYNES 2 からの回答
Good afternoon, Gwen. I am really pleased that you are happy with your purchase. We like to think our purchase and returns method is easy for all. JB
Excellent clothes
Excellent clothes, Excellent customer services in the Milton Keynes store. Great super helpful staff.
2022年3月15日
FatFace - MILTON KEYNES 2 からの回答
Good afternoon,
Thank you for your 5* review.
It's great to hear that you have received great customer service in our Milton Keynes store. We hope to welcome you back soon.
Have a lovely day!
Take care, CT
Sale Items Review. The Rugby Shirt and T-shirts arrived…
The Rugby Shirt and T-shirts arrived quickly and are very nice quality and fit. I am very pleased with my purchase so thank you FatFace.
2022年3月12日
FatFace - MILTON KEYNES 2 からの回答
Hi William
It's great to hear your purchases have worked out well. Thank you very much for your positive comments. Hopefully we can welcome you back in the future. Have a great day. MJ
Excellent customer service.
Excellent customer service.
Staff were friendly and helpful.
They even sang Happy Birthday as it was my birthday.
2022年1月26日
自発的なレビュー
FatFace - MILTON KEYNES 2 からの回答
Hi Kerry,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received in store and that you had a lovely time with us on your birthday! We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Very fast delivery
2021年11月27日
FatFace - MILTON KEYNES 2 からの回答
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
LE
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