Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful whic... もっと見る
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Staff great, shop well organised, brilliant prices and got exactly what I was looking for. Well done fatface
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Bought sweatshirt in sale. Beautiful colours and very well made. Bought as gift for daughter so cannot comment on washing etc.
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Good customer relations. Pleasant staff. Ease of ordering and returning items. My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a d... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, 英国
- 01670 505140
4.8
優良
128件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just bought another two shirts and the…
Just bought another two shirts and the quality and fit are simply stunning can’t wait till I can go shopping for more.
2024年4月29日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My order came promptly
My order came promptly, lovely quality of my dress and a perfect fit
2024年3月31日
FatFace - MORPETH からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality products and services!
I’ve never been disappointed with any piece of apparel purchased. Perfect fitting garments and quality products. Both my wife and I purchase clothes from the Morpeth branch of Fat Face, however recently bought apparel on line and guess what the same quality and professional service given,
2024年3月22日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Positive customer service
Despite the disappointment of wearing a flawed pair of boots the customer service and returns options were first class….thank you.
2024年1月5日
FatFace - MORPETH からの回答
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear you received a faulty pair of boots but I am very happy to hear our customer service team were able to give you a resolution! We really appreciate such lovely feedback from our customers.
We look forward to welcome you back soon!
Kind Regards, JW
Quality and great customer service
I purchased today a few pieces of clothing, which I am very pleased with.
Manager and staff I dealt with presented a high level of professionalism and kindness. Well done Fat Face crew in Morpeth
2023年12月26日
自発的なレビュー
FatFace - MORPETH からの回答
Hello Monika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
click and collect
Ordered click and collect. Parcel arrived early, collection was very quick and easy. Excellent customer service
2023年12月17日
FatFace - MORPETH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Prompt and efficient service from the…
Prompt and efficient service from the staff at the Morpeth branch
2023年12月8日
FatFace - MORPETH からの回答
Good afternoon, Barbara.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Morpeth store.
Take care, JB
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service as always
Excellent service as always. Friendly staff in Morpeth branch who were also very helpful.
2023年11月19日
FatFace - MORPETH からの回答
Good Afternoon Jacqui,
Thank you for taking the time to leave us a review!
We are happy to hear you are happy with the service you have received! It is always great to hear such positive feedback regarding our staff in store, I will make sure to pass this on!
We look forward to welcoming you back soon!
Kind Regards, JW
There was a lovely top in store but…
There was a lovely top in store but didn’t have my size, the lady suggested I order online & it would be delivered free to store. Excellent service & speed of delivery, gorgeous top, great style, fit & value for money. Would definitely recommend!!!
2023年11月12日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - MORPETH からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Excellent Service In Morpeth
I was served by a lovely lady called Deborah at the Morpeth branch she was very approachable and informative in helping me make my purchase very pleasant to talk too and a pleasure to be served by her. Thank you very much
2023年11月13日
自発的なレビュー
FatFace - MORPETH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Quality of 2 products collected at…
Quality of 2 products collected at Morpeth Brancepet excellent, and service in the branch was excellent too. Friendly and considerate
2023年11月1日
FatFace - MORPETH からの回答
Good afternoon, David.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon either on line or in store.
Take care, JB
Excellent service
Easy, excellent service to use online, shop staff lovely and helpful at the Morpeth branch, thank you.
2023年10月31日
FatFace - MORPETH からの回答
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Morpeth store.
Take care, JB
Great fitting jeans
Great fitting jeans. Fantastic colour. Click and collect is a dream. Fabulous staff in store make the experience simply flawless.
2023年10月30日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service
Prompt and hassle free service. I was served with a friendly smile.
Parcel arrived earlier than expected.
2023年10月26日
FatFace - MORPETH からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Easy ordering on the website
Easy ordering on the website, quick delivery to home address and easy returns to store. Shirts were a good price in the sale. Staff in the store at Morpeth were very friendly, but unfortunately the shirts were too small for my husband. Fat Face are usually good fitting and on the large side but not in this case. Need XL for my husband which they didn't have in store so will have to keep an eye online for returns.
2023年10月25日
FatFace - MORPETH からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Great customer service
Purchased 2 items online size L but felt tight. Returned them to my local store in Morpeth. One item straight exchanged for XL, fitted perfectly. I rec'd a refund and the store ordered me a replacement in the larger size. Delivered within 3 working days to my home. Excellent.
2023年9月26日
FatFace - MORPETH からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - MORPETH からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Order arrived on time
2023年9月11日
FatFace - MORPETH からの回答
Hello David, thank you for taking the time to leave a review.
We're really pleased to hear that your order arrived in a timely fashion! Let us know how we can get a 5 star review from you next time.
All the best, LB
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