The staff were very helpful and smiley. I was bringing something back so a refund was necessary. The service was quick and efficient. I went on to have a lovely chat with the member of staff... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... もっと見る
企業が回答しました
Staff in Morpeth shop are lovely . Dungarees I bought are fab , and good quality as always
企業が回答しました
Bought the wrong size on line. Took the items into the Morpeth branch and issue sorted out quickly. Gentleman who served me was very courteous and professional.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, 英国
- 01670 505140
4.8
優良
146件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I loved the items and the staff were…
I loved the items and the staff were very pleasant and helpful; one item was a parcel I picked up having pre-ordered it and it was well wrapped (easy to return if it had been necessary) and prompt.
2024年11月29日
FatFace - MORPETH からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a shirt for click and collect…
I ordered a shirt for click and collect at my local store and received a text when it was ready to collect. I ordered my usual size which was much baggier than usual but I like the style so will keep it.
2024年11月15日
FatFace - MORPETH からの回答
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Delivery Issue
I wanted to buy a T shirt, standard stock item, for my husband together with a shirt for his birthday. I purchased the shirt from the Morpeth branch but they were out of stock of the T shirt, but looked up the item for me and said it was expected in soon so I called back in 2 weeks later but still not in.
I live 20 miles away from the shops so couldn't keep popping in. I ordered the T shirt on line to be collected from the Alnwick store and was given a date the following week to collect. I went the day after it was expected to find it hadn't arrived but they were expecting a delivery that morning ( so couldn't have been there the day before as agreed) The delivery did arrive but I had to wait around for a couple of hours for it.
The delivery system definitely needs improvement, especially as we live in a rural area and have to make specific journeys to collect goods, but I have to say the staff in both the Morpeth and the Alnwick branches were very polite and helpful and can only work with what they are given.
2024年10月15日
FatFace - MORPETH からの回答
Hello Gill
Thank you for taking the time to leave your review and for providing your feedback. I am sorry to hear that your order was delayed. I'll make sure that this is looked at, and any delays are minimised in the future.
Take care, LE
Easy to order ready to collect on day…
Easy to order ready to collect on day and time stated happy with purchase
2024年10月18日
FatFace - MORPETH からの回答
Good afternoon Pauline
Thank you for your review.
I am so pleased to hear that you have had a positive shopping experience, and we look forward to welcoming you back soon!
Take care, LE
Shopped in store and online .
Shopped in store and online .
Always go to Morpeth a lovely store ( like a little boutique) the staff are lovely , on hand to help and very courteous.
On line order arrived quickly, returns process and refund easy .
Please don’t change
2024年8月7日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered online as could not find my…
Ordered online as could not find my size instore, infor from main depot etc great , explaining I would recieve an email from the store when items had arrived , however , had to sent an enquiry to customer services when had not received any info from store after being informed it had been dispatched from main depot, they got back to me within 48hrs as per , to say it had been delivered to the store on the Tues then recieved an email from the store to say it was ready to collect on Thurs 🙄🙄........
2024年8月10日
FatFace - MORPETH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are such good quality and the…
Clothes are such good quality and the staff at fat face shop are so helpful
2024年8月5日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered on line and available to pick…
Ordered on line and available to pick up in store at no extra cost for delivery 72 hours later
2024年6月28日
FatFace - MORPETH からの回答
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Super quick delivery
Super quick delivery. Quality top and collected from Morpeth shop, where the staff are always great. Many thanks.
2024年7月2日
FatFace - MORPETH からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Great service
I was looking for a cardigan in a certain colour. my usual store didn't have any so the assistant checked to see if they had one on-line. she was able to order one for me and it was posted to my home address free of charge.
2024年6月18日
FatFace - MORPETH からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! CD
Shop was lovely & quick to serve me
2024年6月29日
FatFace - MORPETH からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found our Morpeth store to be so lovely and that the crew was quick to assist you. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I love the way everything is displayed…
I love the way everything is displayed in the shop staff always helpful. Sweatshirt is perfect fit and cozy.
2024年6月3日
FatFace - MORPETH からの回答
Good Afternoon,
Thank you for sharing your recent experience in our Morpeth store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Love Fatface clothes
2024年5月18日
FatFace - MORPETH からの回答
Good morning, Moira.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
FatFace - MORPETH からの回答
Good morning,
Thank you for taking the time to get in touch with us.
I am so happy that you always find the crew in our Morpeth store to be so pleasant when you visit. I hope you continue to enjoy your experiences in our store.
All the best, MM
Just bought another two shirts and the…
Just bought another two shirts and the quality and fit are simply stunning can’t wait till I can go shopping for more.
2024年4月29日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My order came promptly
My order came promptly, lovely quality of my dress and a perfect fit
2024年3月31日
FatFace - MORPETH からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quality products and services!
I’ve never been disappointed with any piece of apparel purchased. Perfect fitting garments and quality products. Both my wife and I purchase clothes from the Morpeth branch of Fat Face, however recently bought apparel on line and guess what the same quality and professional service given,
2024年3月22日
FatFace - MORPETH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Positive customer service
Despite the disappointment of wearing a flawed pair of boots the customer service and returns options were first class….thank you.
2024年1月5日
FatFace - MORPETH からの回答
Good Afternoon Alison,
Thank you for taking the time to leave us a review!
I am sorry to hear you received a faulty pair of boots but I am very happy to hear our customer service team were able to give you a resolution! We really appreciate such lovely feedback from our customers.
We look forward to welcome you back soon!
Kind Regards, JW
Quality and great customer service
I purchased today a few pieces of clothing, which I am very pleased with.
Manager and staff I dealt with presented a high level of professionalism and kindness. Well done Fat Face crew in Morpeth
2023年12月26日
自発的なレビュー
FatFace - MORPETH からの回答
Hello Monika
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
click and collect
Ordered click and collect. Parcel arrived early, collection was very quick and easy. Excellent customer service
2023年12月17日
FatFace - MORPETH からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。