The item is good quality, as expected. I love Fat face clothes. Just, who has chest size 40 D or over, order size XL, instead of L, because the chest size a bit small. My package was expected on 17th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fat Face shop placed an order and said it would arrive on 6 July. No sign of it by today 20 July. No contact from Fat Face at all. I phoned and was told it was on order. Why the company can't keep you... もっと見る
企業が回答しました
I took my 98 yr old but still very fashionable grandmother into Fatface Newbury yesterday and we had a really great experience thanks to Trudie. She was so helpful searching out clothes in store that... もっと見る
企業が回答しました
Really pleased with the quality of the clothes & they arrived when they said they would. Only thing the courier delivering threw the bag over our waist high fence instead of going through our gate,... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
28 Parkway, RG14 1AY, Newbury, Berkshire, 英国
- 01635 550664
4.6
優良
98件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Boots and returns
Bought 3 pairs of boots online. Incredibly uncomfortable on the heel. All had to go back. I tried to return to a store having read the return information. Lugged the boots to town. Shop refused to return them as had paid by PayPal. Its in the small print but not obvious. Most other shops take the item and then process the return later for PayPal. Instead I had yo lug the boots round on my shopping trip, come home, package them all up, drive to the post office, que etc etc. Not impressed. Why discourage a shopper visiting a store, terrible experience.
2023年4月28日
FatFace - NEWBURY 2 からの回答
Hello Sue
Thank you for taking the time to leave your review. I am sorry to hear that this has happened, however it is stated on our returns form and website that orders paid with PayPal/Klarna cannot be returned to a store.
Thank you, LE
Great customer service
I bought online for C&C. Always great customer service in Newbury store. Sam and Cathy are a credit to FatFace!
2023年4月16日
FatFace - NEWBURY 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - NEWBURY 2 からの回答
Good afternoon, Rachel
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newbury store.
Take care, JB
FatFace - NEWBURY 2 からの回答
Good afternoon, Taylor
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newbury store.
Take care, JB
Solved problem in helpful manner
2022年11月12日
FatFace - NEWBURY 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Sam was really helpful and very…
Sam was really helpful and very friendly, making our shopping experience a good one.
Thank you
2022年10月12日
自発的なレビュー
FatFace - NEWBURY 2 からの回答
Good afternoon Margaret,
Thank you for taking the time to leave us your comments.
We love to see your positive feedback and will ensure that Sam in the Newbury store is made aware of their wonderful service to you.
Take care, MM
Excellent service
I called into the Newbury shop and was greeted with a friendly smile. The Ladies were very helpful with my query and I proceeded with my shopping. They had what I wanted and asked if they had any other colours and they advised they would show me online and post what I purchased at no extra cost, which was and is top service. Thank you 😊
2022年8月18日
FatFace - NEWBURY 2 からの回答
Good Afternoon Michael
Thank you for your recent review.
I am so pleased to hear of your recent experience in our Newbury store. Please be assured that this will be passed onto the crew member involved for you.
Have a lovely Afternoon.
EP
Love the style comfort quality and fit
2022年7月14日
FatFace - NEWBURY 2 からの回答
Hi Dave, thank you for your 5* review - I am so pleased to hear that you had a positive online shopping experience, we look forward to welcoming you back soon! Take care, LE
Lovely paisley top
Bought a lovely paisley summer top. The staff were really helpful and friendly and knowledgeable about their stock. I'm a real Fatface fan and I'm not usually disappointed with the service or the stock.
2022年7月12日
FatFace - NEWBURY 2 からの回答
Hi Susan, thank you for your 5* review. I am really pleased to hear that you have had a positive online shopping experience. We look forward to welcoming you back soon! Take care, LE
Received good service at the Fatface…
Received good service at the Fatface shop when I returned a pair of too-tight shorts and they ordered a different pair for me.
2022年7月10日
FatFace - NEWBURY 2 からの回答
Good afternoon, Blake
Thank you for leaving us this review about your instore shopping experience at Newbury. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Online order…brilliant service
Online order…clothes I wanted weren’t in my local shop…arrived very quickly! Loved the clothes, will definitely order online again if I need to.
2022年6月23日
FatFace - NEWBURY 2 からの回答
Hi there, Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items! - ES
Excellent service in Newbury!
The Lady in the Newbury store was VERY helpful and professional. Assisting with returns and reordering, all with a smile. Thank you!
2022年5月26日
FatFace - NEWBURY 2 からの回答
Good afternoon, Heather
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received at our Newbury store. We look forward to you shopping with us again soon.
Take care, JB
Excellent delivery and customer services
2022年4月21日
FatFace - NEWBURY 2 からの回答
Good Afternoon
Thank you for your 5* review.
I am so pleased to hear of the recent service you received from us.
Have a lovely evening. - EP
Very helpful and friendly ladies…
Very helpful and friendly ladies working at the store. Definitely like to return for a great service I have received when I was looking something nice for my daughter nothing specific. I did buy couple of Tshirt's and sadly neeed to order a lovely denin jacket online as they not have much stock for children in store . Would be nice If i have a choice to order directly to store to avoid the postage also Would be nice to see more choice in store not just online.
2022年2月22日
FatFace - NEWBURY 2 からの回答
Good Morning!
Thank you for your review. I am happy to hear the service in our Newbury store did not disappoint. I am sure they are looking forward to your next visit. All the best -KC
Great service from a knowledgeable assistant
Great service from a knowledgeable assistant. She directed us to an online order as my size was unavailable instore. Order came through within three days.
Excellent service. I highly recommend FatFace.
2022年2月22日
FatFace - NEWBURY 2 からの回答
Good Morning Andrew,
Thank you for your review and recommendation. Happy to hear how excellent the store service provided was. I will feed this back to the team for you. -KC
I was helped to find what I was looking…
I was helped to find what I was looking for in store but item not in stock so I ordered on line. Item arrived quickly. Very pleased with the whole experienced and will shop with FatFace yet again.
2021年11月30日
FatFace - NEWBURY 2 からの回答
Hi Maureen,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received both in store and online and that your item was delivered quickly. We will ensure that your feedback is passed on. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。