The customer service i received from who i think was the manageress was exceptional. After finding a dress I loved and trying it on i found it to be too long in the body and was gutted. The lovely lad... もっと見る
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所在地
所在地を変更SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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レビュアーのコメントを見てみましょう
I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... もっと見る
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I give 5 stars because I've been a customer of Fatface for years and never had a bad experience. I was a little disappointed this season because of the lack of chinos and linen trousers. Maybe I'm g... もっと見る
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Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, 英国
- 01912 304259
4.8
優良
220件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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FatFace - NEWCASTLE 2 からの回答
Thank you! We hope you love your new boots! -RS
Exceptional customer service
I was helped by a lovely person at Newcastle Fat Face on 13th Jan. I didn't get their name but had wonderful ginger hair. Thank you for the service!
Also, the jeans were great and of high quality!
2023年3月13日
FatFace - NEWCASTLE 2 からの回答
Hi Victoria
Thank you for leaving such a lovely review about our Newcastle store. I will be sure to pass on your feedback.
Best Wishes DW
Staff care
I need some help to purchase a man's top I had a photo on my phone, Annabel and Ruby we friendly,helpful,and found what I was looking for on the shop floor quickly and efficiently.
2023年1月16日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - NEWCASTLE 2 からの回答
Thank you for your 5* Review!
We do hope that you are happy with your items!
Have a good afternoon! TG
Super friendly staff
Easy to order and very friendly and helpful staff when I went in to return items.
2022年10月29日
FatFace - NEWCASTLE 2 からの回答
Thank you so much for taking the time to leave us a 5* review.
Your lovely feedback is very much appreciated!
Take Care, TG
Beautiful sustainable clothes
Beautiful sustainable clothes. Friendly, helpful staff. Only negative is I’m tall and there is typically only one leg length on trousers, even though people are different heights and also not different lengths on all of the dresses.
2022年11月5日
FatFace - NEWCASTLE 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - NEWCASTLE 2 からの回答
Thank you for your review. We hope you love your order! - RS
Could not do enough for me love…
Could not do enough for me love everything in shop the girls were lovely
2022年9月30日
FatFace - NEWCASTLE 2 からの回答
Good afternoon Julie,
Thank you for taking the time to leave your 5* review.
I am so glad that you enjoy your time shopping with us and we will ensure that this is passed on to the store. MM
Dungarees ordered 2 pairs different…
Dungarees ordered 2 pairs different lengths, unfortunately only recieved one pair and a random pair of bikini bottoms!
Typically the pair I recieved were too long , returned them to store . The sales assistant was really helpful and rang customer service for me the following day and arranged refund , I was even told I could keep the bikini bottoms! ( I didn’t as I didn’t have a need for them )
It was disappointing as the dungarees were lovely and great quality and even better in the sale . I bought them again but paid full price …. Bought in grey , really lovely fit … size 12 short … I’m 5”1 and they’re perfect .
2022年9月4日
FatFace - NEWCASTLE 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
top quality service for returning Shirt
2022年8月31日
FatFace - NEWCASTLE 2 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, KC
FatFace - NEWCASTLE 2 からの回答
Hi Corrina, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great store
Great store with excellent clothing, they are always friendly in the Newcastle store, no hassle but always ready to leand a hand when needed
2022年8月23日
FatFace - NEWCASTLE 2 からの回答
Good Morning Edmund,
Thanks for your 5 star review. I am happy to hear you love shopping in our Newcastle store. I am sure they look forward to your next visit! -KC
Good quality goods and friendly staff
2022年8月23日
FatFace - NEWCASTLE 2 からの回答
Good Afternoon Malcolm
Thank you for your review.
I am so pleased to hear of your recent experience in our Newcastle store. Please be assured that this will be passed onto the crew members involved.
EP
Brilliant service from two very helpful…
Brilliant service from two very helpful young assistants
2022年8月12日
FatFace - NEWCASTLE 2 からの回答
Good afternoon, Gillian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Newcastle store.
Enjoy the rest of your day, take care. JB
Ordering on-line and delivery very…
Ordering on-line and delivery very efficient, but sadly had to return the sweatshirt as it was much too big. Returned it to Newcastle Fat Face, staff there very pleasant and helpful. I'm looking forward to your full click and collect service.
2022年8月11日
FatFace - NEWCASTLE 2 からの回答
Hi Margaret
Really pleased that your online order went through smoothly.
Great to hear our Newcastle team were able to assist you.
We hope to be able to reintroduce out click and collect service in the future. Please keep an eye on our website for announcements. MJ
Excellent friendly service
2022年6月27日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hi John, Thank you so much for your positive review. We hope you continue to enjoy shopping with us. - ES
Love shopping at FatFace good quality…
Love shopping at FatFace good quality and fab designs and excellent service
2022年6月17日
FatFace - NEWCASTLE 2 からの回答
Good afternoon Eveline!
I am so happy to read what a positive experience you had in the store. I will be sure to pass this on to the wonderful team.
Have a wonderful afternoon DW
Gorgeous top !
I was looking for a mint green T-shirt and found exactly what I needed online . Lovely soft cotton , so easy and comfy to wear . I was lucky it was also reduced !
I always love the quality of Fat Face products and they’re a bit different from other brands .
2022年6月17日
FatFace - NEWCASTLE 2 からの回答
Good afternoon Judith
Thank you for your feedback regarding your recent online order. I am so pleased that you found the T-shirt in a mint green.
Enjoy - have a lovely afternoon DW
I have nothing but praise for Fatface…BRILLIANT CLOTHING
I have nothing but praise for Fatface both in store and online. I have bought lots of things from them and they have all been perfect. In fact all my wardrobe consists of Fatface clothing and accessories. Their website is easy to access and ordering is very easy to use. Delivery is excellent. Well Done! Keep doing what you’re doing.
2022年5月7日
FatFace - NEWCASTLE 2 からの回答
Hi Yvonne, WOW! What a fantastic review! This is so lovely to hear and is really valuable feedback. Thank you for your kind comments. Take care, LE
Hi jumper not as described in advert…
Hi jumper not as described in advert sleeves far too long and hat has 2 holes in under Pom Pom
2022年4月26日
FatFace - NEWCASTLE 2 からの回答
Hi Angela,
Thank you for taking the time to leave your review. We really appreciate your feedback. Please be rest assured that we will pass your comments onto the relevant department. Many thanks-AB.
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