The staff was very pleasant, helpful and efficient. Return procedure was straightforward and pain free. The quality of their product is reasonably good. But their designs seem to be aiming for tall p... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
It was easy to order and the garment - trousers, arrived on time. I collected the in store and the assistant was pleasant and helpful. Th trousers are as described.
企業が回答しました
A T-shirt I bought 2 weeks ago came apart and is not reparable. Even so I had the credit card receipt, Fatface would not refund or give a credit as I had no receipt Really bad service, ad their clot... もっと見る
企業が回答しました
Vicky, Assistant Manager at Oxford, saved the day when I left my purchase in store! She kindly offered to post it, special delivery, in her own time and at her own expense. I was soon going to retu... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit A 11/12 Queen Street, OX1 1EJ, Oxford, Oxfordshire, 英国
- 01865 251428
4.3
優良
151件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - OXFORD 3 からの回答
Hi Sam,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them ! Take care, KS
Denied a refund
Went into Oxford store return an item form my wife, took all the documents required and her card but was refused as I was not the cardholder. number 1 sexist, how did they know I was not the cardholder. (Any female could have achieved this refund) number 2 , the refund policy doesn't state the cardholder must be present, this made it an awful experience for me as a customer and the manager who had to explain fat faces non existent card holder must be present policy. I never had a problem with any other retailer doing this.
2023年1月16日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Good Afternoon Paul
Thank you for your review.
I am so sorry to hear of your recent experience in our Oxford store. Please can you contact us via email at customerservices@fatface.com so we can look into this further for you.
EP
Just a quick one today but customer service again…
Just a quick one today but once again quick visit to oxford fat face and the lovely Vicky helped choose five different Christmas presents as I can never choose , defo worth a visit thank you
2022年12月7日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
very very good
2022年11月14日
FatFace - OXFORD 3 からの回答
Hi Sally, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice quality and choice
Nice quality and choice. Love my new clothes and boots. Thank you!
2022年10月14日
FatFace - OXFORD 3 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good and interesting products and…
Good and interesting products and excellent service.
I always enjoy looking around (and sometimes buying) clothes from Fatface
2022年10月20日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Good morning,
Thank you for taking the time to leave your review about our Oxford store. Please be assured that this will be passed on to the team in the store.
Have a great day!
Take care, EG
These jeans are a lovely soft denim…
These jeans are a lovely soft denim with just the right amount of stretch.
2022年9月2日
FatFace - OXFORD 3 からの回答
Good afternoon, Friend of Ted
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oxford store.
Take care, JB
FatFace - OXFORD 3 からの回答
Hi Sania, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
On 12.08.2022 Fatface Queens Street gave me very good service
On 12.08.2022, I visited Fatface, Queens Street Oxford.
I bought some green shorts, but the fit was not quite right, so I exchanged them for a larger size.
I now have 3 pairs of shorts: 1 green, 1 khaki, 1 blue.
Dr S P Gibson B A MB ChB MA MRCP FPCert MD FRCP
Retired Consultant Physician and Nephrologist
2022年8月13日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Good afternoon, Simon
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Oxford store.
Enjoy the rest of your day, take care. JB
I visited the Oxford store yesterday…
I visited the Oxford store yesterday and had a wonderful experience. I was assisted by a very helpful Eleanor, who is a credit to your company, very polite and went out of her way to help me. Fantastic clothing.
Highly recommend this store.
I have been shopping at Far Face for a long time and this was the best store I have visited.
2022年7月14日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Hi Jason, Thank you for your 5* review on the Oxford store - this is really wonderful to hear and your feedback will be passed onto the crew in store! Take care, LE
Very happy with the item.
2022年7月11日
FatFace - OXFORD 3 からの回答
Hi John, thank you for your 5* review - I am so pleased to hear that you have had a positive online shopping experience and we look forward to welcoming you back soon! Take care, LE
Shoes too small
Shoes too small, so returned at Oxford store with no problems. Shame they didnt have the shoe in store, or would have tried another pair. Cant be doing with ordering online anymore.
2022年6月24日
FatFace - OXFORD 3 からの回答
Good Morning Jacqueline
Thank you for your 5* review.
I am so sorry to hear that the Shoes were not suitable.
I hope you have a lovely weekend.
EP
Very polite and pleasant.
Very polite shop assistant we had to change birthday present, this was done with no fuss and a smile.
2022年6月20日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Good morning,
I am so happy to read what a positive experience you had in the Oxford store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day - DW
FatFace - OXFORD 3 からの回答
Hi Sally, Thank you for your review. I am so pleased to hear you love your new purchase - this is wonderful to hear! Take care, LE
…Happy customer always 😀
Exellent quality always great to shop at fatface lovely helpfull staff great experience
2022年6月3日
FatFace - OXFORD 3 からの回答
Good afternoon Diane!
I am so happy to read what a positive experience you had in the Oxford store. I will be sure to pass this on to the wonderful team.
Have a great day DW
Using PayPal means you cannot return to store for a refund
Not ideal that you cannot take a product back to a shop if you bought it online using PayPal. Wasted trip to Oxford yesterday to be told this. ( the return slip says you can take back to a store!)
If you have an issue make it obvious online and we can use another payment method so we can take back to store for a refund if needed
2022年5月23日
FatFace - OXFORD 3 からの回答
Hi Katie
Thank you for taking the time to leave a review. Sorry for any inconvenience caused. I have emailed you separately with an up date of our terms and conditions.
Best Wishes DW
plenty stock of my size
plenty stock of my size, very quiet store on a Tue morning, friendly staff
2022年5月10日
自発的なレビュー
FatFace - OXFORD 3 からの回答
Hello Joe
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good helpful staff
2022年5月6日
FatFace - OXFORD 3 からの回答
Hi Susan,
Thank you for your 5* review. Many thanks-AB.
its a very long time since I have had…
its a very long time since I have had such lovely, helpful customer service at the Oxford (Queen Street store) I always struggle to find Jeans or Trousers that are a good fit but the lovely staff knew their products and helped me to find a perfect fit.
2022年3月15日
FatFace - OXFORD 3 からの回答
Hello Susie,
Thank you for your 5* review.
I am so pleased to hear that the crew in our Oxford store were helpful and assisted you with your purchase of some new bottoms. We hope you were able to find something that suited, and you enjoy wearing!
Have a great day!
Take care, CT
FatFace - OXFORD 3 からの回答
Hiya, thank you for the 5-star review. Great to read that your happy with your new purchases and who doesn't like a bargain. Take care, LM
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