Assistant was very helpful when I came to the store and explained the problem of the order which was out of stock. There was a discrepancy with the value of one of the two items and she also rectified... もっと見る
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Always good to collect something from the FatFace store in Plymouth. I often end up buying more when I’m there. Lovely styles, well made and well finished.
企業が回答しました
I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... もっと見る
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I ordered a discounted item online and collected from store. Easy and straightforward process. Sadly the item was too large so I had to return it to store. Unfortunately the discount period had ended... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, 英国
- 01752 601589
4.7
優良
279件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love you FatFace Plymouth
Great service and conversation from Claire and Kirsty at FatFace Plymouth 🙏
Bought black Bethany Biker Jacket with 20% off, what a bargain!
Will no doubt see you lovely ladies real soon 😊
2023年9月28日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Megan in Drake Circus store, Plymouth …
Megan in Drakes Circus store was fantastic. Really helpful and an absolute delight. Thank you so much Megan. Shopper's should definitely visit
2023年9月26日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello Michelle
Thank you for your lovely review after visiting one of our stores! This is such great feedback.
Take care, LE
fitting rooms
recently visited the fatface store in plymouth and i was greeted by a lovely polite lady named Alysia. She was very helpful on the fitting rooms and helped me choose an outfit for an occasion i was attending. she is a great asset to the store. will be visiting again!
2023年9月16日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hi Mia, thanks for taking the time to review. It's so great to hear that Alysia from our Plymouth store was so helpful and welcoming - I'll make sure your kind words are passed on to the store. We can't wait to welcome you back again! Take care, CD
Helpful
Staff great in Plymouth asked about the children's section told it would be back after the sale rails go and more autumn selection comes in.
2023年9月12日
FatFace - PLYMOUTH 2 からの回答
Hello Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Emma is amazing
Today I was struggling to find the right clothes to suit my shape and was assisted by the lovely Emma, who went above and beyond to find the perfect dresses which looked amazing and flattering. Thank you for your kindness, tips and expertise I'll be back soon 😊
2023年9月20日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello Luci
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My order
Easy to order, delivered when it was expected, returns easy in store or via my local post office
2023年9月9日
FatFace - PLYMOUTH 2 からの回答
Hi Sharon, thanks for taking the time to leave a review. It's good to hear that everything was easy for you, including the returns (although a shame that not everything was quite right for you!). Hopefully we can earn 5 stars next time! Take care, CD
Good Service
I visited Fatface in Drake Circus Plymouth yesterday and received the best customer service !
Well done Freya. You are an asset to your store.
2023年9月15日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lucy gave excellent service
Lucy gave excellent service. And was very patient with my partner who needed a pair of jeans gx
2023年8月31日
FatFace - PLYMOUTH 2 からの回答
Hello Gail
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service
2023年8月26日
FatFace - PLYMOUTH 2 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Friendly staff
Emma the assistant was very polite and friendly, sharing in my excitement when my old gift card worked!
2023年8月29日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely friendly staff
Lovely friendly staff. Great atmosphere. I ordered the item on line and was able to try it on. Which was fab. To be able to collect from the store was great.
2023年8月19日
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
FatFace - PLYMOUTH 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - PLYMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I've ordered twice recently
I've ordered twice recently, once to collect in store and once by post. Both services were great. Bought items in sale so good prices for quality items.
2023年8月8日
FatFace - PLYMOUTH 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent shopping experience
Excellent shopping experience, really easy to use and prompt click and collect.
2023年8月14日
FatFace - PLYMOUTH 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Service and quality
2023年8月12日
FatFace - PLYMOUTH 2 からの回答
Thank you for your feedback. We deeply appreciate your feedback and we can't wait to see you again soon! - RS
What a lovely shopping experience…
I wanted to share what a lovely experience I had in Fatface Plymouth today. I was trying on some clothes, not normally my favourite thing, however Tsara made me feel at ease, was so helpful and gave me great advice. Nothing was too much trouble for Tsara and my whole experience was an enjoyable one. So if you need some help deciding what suits you I would definitely recommend the fabulous Tsara. My great experience didn't stop there. At the till I was greeted by Ellie who told me about how I could share my experience with everyone and Ellie was very friendly too.
2023年8月17日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Helpful staff
Helpful staff, Good range products and was able to buy a shirt that was out of stock on website. Order collection was easy and service was prompt.
2023年8月3日
FatFace - PLYMOUTH 2 からの回答
Hi Andrew
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service by Emma in…
Excellent customer service by Emma in Plymouth store. Was so helpful in helping me match colours, previous shops I'd been in difficult to even locate sales assistant, let alone get help. Well done!
2023年8月9日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Good Morning Ruth, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I hope you have a good day - JW
FatFace - PLYMOUTH 2 からの回答
Good Afternoon Lisa,
Thank you for leaving us this review. I am so glad to read that you are happy with the quality of the item you purchased. We hope you love your new item. Take care - JW
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