Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... もっと見る
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Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... もっと見る
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Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... もっと見る
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The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, 英国
- 01189 568787
4.6
優良
138件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I ordered online from within the store
I ordered online from within the Reading store as you didn't stock my size.
Happy with the quality of the 2 coats bought and feel they were excellent value for money (in the sale).
I had been in the store the previous day and wasn't overly impressed with the attitude of the staff. Not sure why they appeared demotivated.
2024年1月2日
FatFace - READING 2 からの回答
Good Morning Steve,
Thank you for taking the time to leave us a review!
I am happy to hear you are enjoying the quality of your new coats! I am sorry that you did not have a pleasant experience in the Reading store, I will pass this feedback on to be looked into.
We appreciate all feedback whether it be good or bad as this can help us shape our service for our customers! Again, I apologise for any inconvenience this may have caused.
We hope to be welcoming you back soon.
Kind Regards, JW
Quick delivery of online order
Quick delivery of online order, good sale reductions, one item not suitable but easily returned to local store ( staff very friendly & helpful and also able to check out other sale items)
2023年12月24日
FatFace - READING 2 からの回答
Hello Gillian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality and reliable fast…
Good quality and reliable fast delivery. The staff is helpful and know their stock perfectly.
2023年12月7日
FatFace - READING 2 からの回答
Hi Irina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice socks
Like these socks as they have a high cotton content. Usually get as stocking fillers.
Staff were friendly and helpful when I collected them.
2023年11月27日
FatFace - READING 2 からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite clothes shop.
My favourite clothes shop, we had to buy online as the local shop had only one colour. the garment is a perfect shape unlike many tee-shirts these days. Ordering was easy and the garment arrived when you said it would.
Great job.
2023年11月11日
FatFace - READING 2 からの回答
Good morning, Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience every time.
2023年10月31日
FatFace - READING 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Pleased with recent online order…
Pleased with recent online order experience and my husband really likes both the items ordered. Good quality and in the sale so also good price. Very friendly and efficient staff at the Reading store when I collected my order.
2023年10月19日
FatFace - READING 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Helpful staff
Online order arrived quickly. Staff at Reading branch were really helpful exchanging these items for sizes that fitted. Went out of their way to find the items when they weren't on the shop floor. Definitely the most helpful branch I've visited.
2023年10月23日
FatFace - READING 2 からの回答
Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
very good service
2023年10月16日
FatFace - READING 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Combined ordering online with returning through a shop
I combined ordering online with returning through a shop. The whole process was straightforward and helpful.
2023年9月17日
FatFace - READING 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - READING 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - READING 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that you're happy with your purchase and delivery service. Take care -SK
Great quality clothing
I always buy my shirts from FatFace. Great quality and excellent choice of designs. Helpful staff in my local branch in Reading.
2023年9月7日
FatFace - READING 2 からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! It's great to receive such lovely feedback about our store staff, too! Take care – LB
Denim jacket
I didn’t receive a confirmation of my order but when I queried this it was corrected immediately. I collected my jacket!and the salesman in the shop was friendly, professional and helpful.
I am delighted with the jacket.
2023年9月12日
FatFace - READING 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - READING 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - READING 2 からの回答
Hello Joanne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - READING 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ashley Best Assistant …
Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Jayden coastal dress which came on the Till £40 but late in the evening when I was on FF website this dress was prized at £35? So this morning I rung the store and someone was going to get back to me
2023年8月12日
FatFace - READING 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
So pleasant helpful staff in Reading…
So pleasant helpful staff in Reading FF, thank you to them
2023年8月11日
FatFace - READING 2 からの回答
Hello Ian
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order online and then pickup at…
Easy to order online and then pickup at local store. Staff friendly and helpful.
2023年8月12日
FatFace - READING 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. - RS
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