Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... もっと見る
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Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... もっと見る
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Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... もっと見る
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The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, 英国
- 01189 568787
4.6
優良
137件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely staff and shop.
Nice service,the staff is lovely, I had to return something,and they where very helpfull!
2026年5月9日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Lovely shopping experience
Lovely friendly staff, attentive when needed and no pressure.
Shop looked great and items/sizes were easy to find. Came back a few days later to buy more!
2026年4月25日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great looking clothes
Love the look of the clothes, already received compliments about them. Delivery and service was fast too :)
2026年4月7日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order
Easy to order, I received updates on its progress. Friendly staff at the shop I put kex it up from.
2026年3月9日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choice of lovely clothes
Great choice of lovely clothes, easy to use website, prompt delivery toy local shop. Also bargain sale prices! The staff in the shop were so helpful when I couldn't find my email!!
2026年2月3日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
E-mails giving up to date information…
E-mails giving up to date information regarding the order is very helpful
Easy pick up from local store
2026年1月7日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good product and price
Good product and price. Arrived in store before estimated delivery date. Easy to collect.
2026年1月5日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really pleased with my on line Sale Purchases
Really pleased with my on line purchases which I collected from the Reading Store. Really simple to order and arrived earlier than expected which was a bonus, staff were super helpful as always.
2026年1月6日
FatFace - READING 2 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience
Easy to place order.
Easy to return item to store.
Excellent communication regarding return and refund of money.
2025年12月6日
FatFace - READING 2 からの回答
Good morning,
Thank you for your review. I am pleased to hear of your great experience! Take care, CM
It was really easy to order and fast…
It was really easy to order and fast delivery to. And great Customer Service
2025年10月13日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Gorgeous Cardigans
Gorgeous Cotton Cardigans, please do them in more vibrant colours - fushia pink, emerald greens, orange & electric blue please. Can always rely on FatFace for cotton cardigans
2025年9月12日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality of products and service.
2025年8月27日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very bad customer service
Very bad customer service.
I been faced some issues with some staff in the Reading branch. My child left some toy which been purchased in the shop. We went back to ask for it, but the guy in the shop wasn’t helpful at all. He was kept saying that he gave us receipt but he didn’t. I asked to few times for help , but he was repeating he gave us receipt. He Supposed to help. Not keeping saying that he definitely gave us a receipt. Unfortunately not helpful staff in Reading branch.
2025年8月6日
自発的なレビュー
FatFace - READING 2 からの回答
Good afternoon Lika,
Thank you for taking the time to leave your review.
We're sorry to hear that you have been left feeling disappointed after visiting our Reading store.
We have investigated the above situation with our team, and they have confirmed that your item was not lost within the store. They offered to replace the item as a goodwill gesture if you could provide your proof of purchase receipt, but unfortunately you were not able to provide this.
If you would like to discuss this further, we have sent a request for further information via Trustpilot.
Thank you, LE
Like their dresses
Dresses are really nice and the staff at Reading town centre was very helpful when I went to return the dress.
2025年7月19日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Problems at Reading store
Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer service. Phoned customer service who said they could see the purchase and would send email confirmation. The email never arrived. In desperation went back to the store, couldn't help, went off to get the manager. Manager never appeared, we were told he was "too busy with important paperwork"!
Two stars because second visit to customer services was very positive and helpful and resolved the issue. Pity they didn't get it right first time.
2025年7月14日
自発的なレビュー
FatFace - READING 2 からの回答
Good morning, Helen
Thank you for taking the time to leave your review.
We're really sorry to hear that you have had a poor ordering and delivery experience whilst shopping with us. This isn't what we like to hear and we can appreciate your disappointment.
Please know that with the detail you have provided, feedback will be passed to all relative departments.
Take care, LE
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