Greeted by sales assistants Linda and Jac as soon as I walked into the store which was lovely. WOW ladies what can I say? Your humour and enthusiasm was contagious. The service you gave me was supp... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar... もっと見る
企業が回答しました
I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very... もっと見る
企業が回答しました
On visiting the Ripon FatFace shop today, the two wonderful ladies in the shop were very helpful and kind. A lovely experience and one of the ladies Jack or Jackie ( my hearing ) was exceptional in re... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 15 Market Gate, Marshall Way, HG4 2BT, Ripon, North Yorkshire, 英国
- 01765 602893
4.5
優良
60件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality tee shirts,speedy free…
Good quality tee shirts,speedy free delivery to shop for collection
2024年8月12日
FatFace - RIPON からの回答
Hello Patricia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We have visited the store in Ripon…
We have visited the store in Ripon before and advised us if we can't find what we want in store to order on line which we have done a couple of times and delivered to store. It works really well and the staff are really helpful
2024年7月21日
FatFace - RIPON からの回答
Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fast efficient delivery - good local service
Fast efficient delivery - I returned an item to my local store who couldn’t have been more helpful
2024年5月14日
FatFace - RIPON からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - CD
Quick ordering service and great…
Quick ordering service and great customer service when I picked up item. The bikini also looks great.
2024年4月30日
FatFace - RIPON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and love your Bikini. We look forward to welcoming you back soon!
Take care. -GM
FatFace - RIPON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found our click and collect service easy to do with no issues. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fabulous
The sales were great And I had a birthday voucher to spend.
Fatface staff are so friendly and helpful but never pester you.
It’s a relaxing, peaceful experience.
2024年1月23日
FatFace - RIPON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service.
We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
FatFace - RIPON からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The lady who served us in the ripon…
The lady who served us in the ripon store couldn’t have been more helpful. Her name was “Jack”. Absolutely first class service. Thank you
2024年1月13日
自発的なレビュー
FatFace - RIPON からの回答
Hello Mark
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ripon store - this is great to hear.
Take care, RL
Brillant customer service
2024年1月11日
FatFace - RIPON からの回答
Hello David
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
FatFace - RIPON からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
FatFace - RIPON からの回答
Hi Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RIPON からの回答
Hi Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
I regularly shop in the Fatface Ripon store and wanted to compliment all the staff on the excellent customer service I have received on every trip. You feel welcomed into the shop and everyone is very always very helpful. I would particularly like to mention Sue. Sue always welcomes me by name, she goes absolutely above and beyond to help and gives excellent advice. Sue and colleagues make it a pleasure to shop in Ripon. Thank you
2023年10月12日
自発的なレビュー
FatFace - RIPON からの回答
Hi Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Parcel Collection
The admin process was simple and I was kept updated about my order. Unfortunately the service was let down by the member of staff who retrieved my parcel in the Ripon store. She was far too familiar (she has only recently started working in the store I think). Her comments were unprofessional and unnecessary. Shame as I have always found the other staff very helpful. She would benefit from some training in customer service.
2023年10月5日
FatFace - RIPON からの回答
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Ripon store. I will ensure that this is passed onto the Store and Area Manager to look into further internally to ensure that this does not happen again.
EP
Love the girls hoodie fast delivery…
Love the girls hoodie fast delivery click and collect was great
2023年9月12日
FatFace - RIPON からの回答
Hi Freda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great store
Staff are friendly and very helpful. The store has a relaxed and welcoming feeling so you are able to take time to browse before you buy.
2023年8月22日
FatFace - RIPON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great selection of clothes
Great selection of clothes . Always amazing quality . Polite friendly staff . Really pleasant shopping experience .
2023年7月12日
FatFace - RIPON からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
FatFace - RIPON からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Ripon store, great helpful staff
Visited the Ripon branch. Which in itself is an achievement. As a visitor it’s not the easiest of shops to find but thanks to a friendly local man that could see us trying to work out how to find it we got some helpful directions.
Staff were really helpful and friendly. Had a lovely welcome when I stepped through the door and help trying to find what I needed. Being pointed straight to what I was looking for.
Great service, well done Ripon staff
2023年7月8日
FatFace - RIPON からの回答
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Apart from the clothes which are always…
Apart from the clothes which are always excellent obviously, the staff in my local Fatface are amazing, very helpful and accommodating.
2023年7月5日
FatFace - RIPON からの回答
Thank you for your f5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。