I bought a blue and white gingham Remi dress online which when i tried on was a little tight across the chest so i returned it to a local store. The guy in the shop was very helpful. He organised my... もっと見る
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Always a good experience in fat face Romsey, nice friendly staff always chatty and helpful. Love the clothes and come regularly, also love a sale, I buy for myself and my husband. Quality is really go... もっと見る
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Items were available quickly. I was able to collect from our local store easily for free. Always friendly staff. The quality of the clothing is very good, as per usual. With FatFace the sizes do not... もっと見る
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I liked the item I purchased, however I asked for delivery to store & had to wait a few days after the original requested/ available day. I found this a little frustrating as it was a gift for someone... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 The Hundred, SO51 8BW, Romsey, Hampshire, 英国
- 01794 519334
4.7
優良
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast efficient service
Fast efficient service. Emails keeping me up to date with my order were helpful.
2024年3月28日
FatFace - ROMSEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely patterned blouse
Like the product I bought very much. 100% cotton and washes and irons nicely. Very helpful staff in Romsey branch
2024年3月21日
FatFace - ROMSEY からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very good company to buy from
Very good company to buy from.
The quality is amazing.
The website is very easy to use and in the staff in the shops and very well trained and friendly.
2024年1月9日
FatFace - ROMSEY からの回答
Hi there,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
My order arrived early and was just…
My order arrived early and was just fine. Great service.
2023年12月14日
FatFace - ROMSEY からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with the service you have received from us and your order arrived with you promptly! We hope you are loving your new Fat Face items!
Kind Regards, JW
Excellent customer service
Easy to order ,quick delivery chose to pick up in-store.Very helpful staff at shop .
2023年12月6日
FatFace - ROMSEY からの回答
Good Afternoon Jane,
Thank you for taking the time to leave us a review!
We appreciate such kind feedback from our customers! I am happy to hear you had a great overall experience ordering with us!
We look forward to welcoming you back soon!
Kind Regards, JW
So easy to order click and collect
So easy to order click and collect, communication is great... and friendly staff..
2023年11月20日
FatFace - ROMSEY からの回答
Hi Danielle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No communication
After two visits to the store to collect order I was told it wasn’t there. After 20 days and no notifications I emailed customer services. They told me my order was in store and apologised for not being contacted.
2023年11月15日
FatFace - ROMSEY からの回答
Hi Verity,
Thank you for your review. I am sorry to hear that you did not receive your delivery notification. This has been raised with the relevant department to help improve our service. Please accept my apologies for the inconvenience caused. Many thanks-AB.
simple to use website
simple to use website, great to be able to pick up locally in store.
2023年10月29日
FatFace - ROMSEY からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Quick and efficient delivery
2023年10月30日
FatFace - ROMSEY からの回答
Hello Roger
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Always brilliant here at FatFace in…
Always brilliant here at FatFace in Romsey. It’s not very often I pass the shop without going in. I’m a bit of a jumper person. Staff are always very friendly and welcoming.
2023年11月1日
自発的なレビュー
FatFace - ROMSEY からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - ROMSEY からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Online Romsey branch
I ordered online re the Romsey branch & it arrived promptly & was what I wanted
2023年8月16日
FatFace - ROMSEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely top easy click and collect
2023年8月15日
FatFace - ROMSEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The service is excellent.
The service is excellent.: very quick and the products are of a good quality.
2023年5月3日
FatFace - ROMSEY からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Always great service
2023年3月27日
FatFace - ROMSEY からの回答
Hello Kelly, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - ROMSEY からの回答
Thank you for your review. We are pleased to hear that you have had such a wonderful experience whilst shopping in our store. Your comments will be fed back to our wonderful team in store! - RS
Helpful staff
2022年11月6日
FatFace - ROMSEY からの回答
Thank you for your 5* review! We are thrilled to hear that you have had such a lovely experience when shopping with us. This feedback will be sent to our wonderful team in store - RS
FatFace - ROMSEY からの回答
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff
The staff at Romsey store are lovely and very helpful! Will definitely be a repeat customer
2022年10月11日
FatFace - ROMSEY からの回答
Hello Wendy,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care - KS
It was so easy to place my last order…
It was so easy to place my last order and what a delight to find a dress that is a perfect autumn dress
2022年10月5日
FatFace - ROMSEY からの回答
Good afternoon Jules,
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the service you received. We hope you love your new dress and continue to enjoy shopping with us.
Take care, MM
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