Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... もっと見る
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所在地
所在地を変更Unit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... もっと見る
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I have ordered online and bought in store at Fat Face and apart from finding amazing clothes and accessories for my husband and myself, we have always found the staff extremely friendly and helpful. T... もっと見る
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Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, 英国
- 01933 358738
4.9
優良
292件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - RUSHDEN LAKES からの回答
Hello Dot
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service at this…
Excellent customer service at this store. Christine served us and was extremely helpful when we queried weather there were different colours for some gents trousers. The experience at this store is second to none.
2024年10月31日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello there,
Thank you for taking the time to leave your review on our Rushden Lakes store. This is really great feedback, and I'll ensure it is passed to the team. Thank you, LE
Love fatface, my favourite brand
The clothes are just to my taste and the staff are so nice and friendly
2024年8月29日
FatFace - RUSHDEN LAKES からの回答
Hello Diane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RUSHDEN LAKES からの回答
Hello Jon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returns and Purchases
Returned some trousers that were not long enough. Staff were lovely and processed a credit with ease. I also made some purchases whilst in store. Again swift and easy process. Love Fat Face clothing, wear well and look great at a reasonable cost.
2024年8月20日
FatFace - RUSHDEN LAKES からの回答
Hello Lynn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Beautiful woollen tank top in a lovely…
Beautiful woollen tank top in a lovely rich olive green colour. It fits perfectly and I am just 5ft so great length. Can’t wait to wear it this weekend. Extremely happy with my purchase.
2024年8月14日
FatFace - RUSHDEN LAKES からの回答
Hi Linda,
Thank you for your 5* review. I am pleased to hear that you are happy with your new item. Have a great weekend. Many thanks-AB.
FatFace Chinos
Ordered a pair of chinos that were on sale on the website and picked them up at their store at Rushden Lakes I was advised to do this by a member of staff at their Milton Keynes store - the chinos fit perfectly and are also budget-friendly
2024年8月20日
FatFace - RUSHDEN LAKES からの回答
Hi Nicholas,
Thank you for leaving your 5* review.
I am pleased to hear that you are happy with your new chinos and the service you have received. Have a great day! Many thanks-AB.
Lovely staff
Ordered on line and collected from shop.
Staff always obliging even if you are browsing
2024年8月5日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - RUSHDEN LAKES からの回答
Good morning, Pearl.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Broken bag
I had a bag that was faulty and returned it having stupidly lost the receipt. The ladies at the til were so helpful and managed to find my transaction from my bank card details. I bought new bag and got the exchange money off. Amazing service from Christine and Emily at Rushden Lake store. Really impressed! Thanks so much.
2024年8月3日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Good morning, Julie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Rushden Lake's store.
Take care, JB
Ordered online and easy to navigate…
Ordered online and easy to navigate website and collect from stores. Always friendly faces and an enjoyable experience.
2024年7月24日
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Amazing customer service
I always seem to come back to Fat Face in rushden lakes. The service is always so good! Everyone is friendly from the moment you come in, Gabe and Chris are have help me find what I am after, from helping me choose what looks good. To sourcing the size I need. Thank you for your help ☺️
2024年7月28日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Good morning Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Awesome Assistant Abi made a stressful experience into a satisfying positive one
I was shopping for my twin nieces abroad. Abigail, the most helpful and incredible assistant offered to try on both sets of trousers. Thank you Abigail, went shopping thinking would never find something suitable & came home with both pairs! THANK YOU ABIGAIL 🙏🏻🌺🙏🏻
2024年7月20日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear about the service provided in one of our stores! We hope you love your purchases, and we look forward to welcoming you back soon.
Take care. -GM
Great Experience
Great service, Great retail experience from your Rushden Lakes staff of Christie and Janini.
2024年7月23日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - RUSHDEN LAKES からの回答
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RUSHDEN LAKES からの回答
Hello Lizzy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service and help from the…
Fantastic service and help from the staff. I especially would like to thank Christopher for going above and beyond to help me get the correct item I was looking for from another store. Christopher phoned me to update me and let me know when my items was ready to collect. Really helpful and friendly staff at Rushen Lakes store. Thank you
2024年7月15日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - RUSHDEN LAKES からの回答
Hello David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding service at Rushden Lakes
I have been looking for a Lowen field jacket size 16 for months! Couldn’t find one online, had looked in store and not seen any so wrote to customer services. Received a very nice reply with the advice to go in to a store. So I went to Rushden Lakes store, couldn’t see the jacket and decided to ask about availability. Aimee hadn’t heard of the jacket but looked online and said it looked as though they had 2 in their store. Off she went and after a few tense moments for me came back with the jacket ! To say I was over the moon is an understatement and the lovely thing was Aimee seemed as happy as me 😊 Her customer service was outstanding and with the other crew member behind the counter with her they made my shopping experience a real pleasure. Faultless service and 1 extremely happy customer. Moral is to always ask if you can’t see something on the shop floor and hope you get an Aimee to help you.
2024年7月11日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We'll be sure to pass your feedback on!
We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Great Customer Service
Great Customer Service
What a great experience at Rushden Lakes Fat Face Outlet, Aimee looked after my every need, and I came away with two outfits which were a wonderful addition to my summer wardrobe.
2024年6月27日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you had such a great visit to our Rushden Lakes store and that you found Aimee and the crew to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
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