Help from Christine. Understood I had big feet. Broad shoulders from weight training!! Gave me honest feedback and advice. Managed to get a nice outfit. Well done fat face on understandi... もっと見る
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所在地
所在地を変更Unit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... もっと見る
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I have ordered online and bought in store at Fat Face and apart from finding amazing clothes and accessories for my husband and myself, we have always found the staff extremely friendly and helpful. T... もっと見る
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Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, 英国
- 01933 358738
4.9
優良
292件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely staff!
Visited store today, needed some help and was served by Hope. She was so friendly and very helpful! Also spoke to another very friendly lady on the way out (sorry didn’t get name) but all made for a very pleasant shopping experience.
2023年12月12日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Ordered 5 items recieved 1 eventually
Ordered 5 items, 1 item sent to wring store and then redirected, other items nowhere to be seen.
2023年11月27日
FatFace - RUSHDEN LAKES からの回答
Hello Dave
Thank you for your review.
I am so sorry I can see that the order has been sent out in 2 separate parcels to the store. This should be there within the next 48 hours.
EP
Good service with a smile
2023年12月4日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to use website
Easy to use website, easy ordering system and arrived at my chosen location quickly. Very professional staff at the store.
2023年12月2日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - RUSHDEN LAKES からの回答
Hello Gareth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just great
Great website, easy to arrange collection, real quality products- just love it. Staff always very friendly when collecting items
2023年11月20日
FatFace - RUSHDEN LAKES からの回答
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rushden Lakes FatFace Store
Rushden Lakes FatFace Store
Was looking for a specific coat that I could not find online as was out of stock in my size. Went to the Rushden Lakes store and spoke to Chris, who was most helpful in locating me the coat. There was one in the Rugby store and he offered to get it for me that weekend (as he was visiting his mum) and bring it back to RL.
He didn’t need to do that and went above and beyond! I now have the coat and love it! Thanks Chris, much appreciated.
2023年11月9日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello Lulu
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Hope was very helpful today and helped…
Hope was very helpful today and helped me secure a very important Xmas present!
Thanks Hope - you are a credit to this shop!
2023年11月15日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello Caitlyn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love fatface quality and service
I love fatface quality and service, never have any issues.
2023年11月7日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Christine was warm and welcoming
Christine was warm and welcoming. Very helpful and polite. Made the whole shopping experience great.
2023年11月13日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Have shopped at this store since it…
Have shopped at this store since it opened and staff, Christine and Janine are always very friendly and helpful.
2023年11月7日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Top quality customer service.
Beautiful soft leggings and a bargain as in the sale. They will look lovely with some of my fat face dresses and tunics now the weather had changed. I love fat face leggings they are always something to rely on for for size and quality. I love these as I have some bad scarring and fat face leggings do not irritate this. Customer service awesome as ever. Really feel a part of the FF family. X
2023年11月5日
FatFace - RUSHDEN LAKES からの回答
Good afternoon, Denise.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Rushden Lakes store.
Take care, JB
Second purchase and just as pleased.
Online website was clear to look and find what you want. Ordering was easy with secure payment, acknowledgements sent and informed by email when item could be collected. Lady in the store who served me was cheerful, polite and efficient. I am not a standard size so asked if I could try on my purhcase. This was no problem and she was quick to state if there was any issue to let her know. Basically all that you want!
2023年11月3日
FatFace - RUSHDEN LAKES からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Cristine and Aimee at The Rushden…
Christine and Aimee at The Rushden Lakes FatFace store were extremely helpful in finding a bag i couldnt find on the shop floor!
They both were very friendly and couldnt be any more helpful!
Would certainly recommend them!
2023年11月9日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always very helpful 🙂 and very good …
Always very helpful 🙂 and very good with fashion advice. Janine always remembers me and gives exceptional customer service.
2023年11月7日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Quality distinctive clothes. d always…
Quality distinctive clothes and always an easy welcome experience in the Rushden Lakes store.
2023年10月27日
FatFace - RUSHDEN LAKES からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Purchasing on line enabbled me to…
Purchasing on line enabbled me to aquire an article that I love, as going to the shops would have proved difficult due to my disability
2023年10月21日
FatFace - RUSHDEN LAKES からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
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