I always love shopping in FatFace... The clothes this year are especially lovely, and are always great quality. The most notable thimg for me, is that every time I go to this store the staff are a... もっと見る
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所在地
所在地を変更Unit B1 Southwalk, Rushden Lakes, NN10 6FH Rushden�Lakes, Northamptonshire, GB
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I had ordered three items of clothing , one wasn’t a suttable fit the other two items were classed as faulty. The young lady in the store was really helpful and apologetic she even search to see if t... もっと見る
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Although the overall shopping experience was really good I was disappointed with the style and quality of two of the items I ordered. One dress was far too full in the skirt, made me look huge ( si... もっと見る
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Ordered very easily online. Next day collection from local shop. Great customer service. Both items too big so returned them and local shop reordered in correct size. Again very friendly service... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit B1 Southwalk, Rushden Lakes, NN10 6FH, Rushden�Lakes, Northamptonshire, 英国
- 01933 358738
4.9
優良
302件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - RUSHDEN LAKES からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Always great customer service in my nearby store
Always great customer service in my nearby store.
2024年4月22日
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received great customer service in your local store! We look forward to welcoming you back soon.
Take care.- GM
Looks just as good as I had hoped ,true…
Looks just as good as I had hoped ,true to size ,nice quality , shop assistant was really helpful
2024年4月12日
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and love your purchase! We look forward to welcoming you back soon.
Take care. -GM
Helpful staff
All staff were very welcoming and in particular -Amy. She went out of her way to ensure that I found jeans to suit me. I ended up buying 2 pairs as they were so nice. A lovely store with the nicest staff!
2024年4月8日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Free delivery to local store
Free delivery to local store. Good communication.
Lovely staff when I picked it up.
2024年3月29日
FatFace - RUSHDEN LAKES からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and that you found the crew in store to be so lovely when collecting your order. I hope you continue to enjoy our products as much as we do.
All the best, MM
Very good quality clothes
Very good quality clothes. Very friendly and knowledgeable staff .
2024年3月24日
FatFace - RUSHDEN LAKES からの回答
Good afternoon, Dave.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Rushden Lake store.
Take care, JB
Great friendly service and order…
Great friendly service and order process works flawlessly.
2024年3月25日
FatFace - RUSHDEN LAKES からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Why I like Fatfaces everywhere
Reliably lovely clothes, helpful service, no quibble returns
2024年3月24日
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and look forward to welcoming you back soon!
Take care. -GM
Just love the clothes from FatFace.
FatFace is one of my favourite stores. I love their clothes. The quality is very good and they last, just wish they weren’t so expensive but then you get what you pay for.
2024年3月23日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
There wasn’t the right size in the shop…
There wasn’t the right size in the shop so the assistant checked and it was in stock online - so I ordered it that way.
2024年3月22日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly people and helpful but the…
Friendly people and helpful but the clothes r the thing from the minute you feel the fabrics it’s all great stuff
2024年3月20日
FatFace - RUSHDEN LAKES からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The lovely Aimee who served me today..
The lovely Aimee who served me today... and indeed one year ago was helpful and a joy to see again... Hope she is still with your Company this time next year... when i return to the Rushton Lakes store for my next yearly shop.
2024年3月25日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
The loveliest staff!!
Gabe and Carly were so kind and helpful today after I had a faulty item. They helped me in every possible way to get it replaced and I couldn’t be more thankful. Thank you!
2024年2月24日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Beautiful clothes
Beautiful clothes, good fit and reasonable price. I wish I’d discovered this shop years ago!
2024年2月9日
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I visited your Rushden Lakes store on…
I visited your Rushden Lakes store on Tuesday 30th January. I spoke to Carly. I just wanted to say how lovely she was and how much she cared, after I told her some things about what had happened to me recently, not good things! It was like therapy. I instantly felt at ease, happy and much calmer. Retail isn’t just about shopping it’s the staff who has time to talk to you and make you feel instantly better. Will never forget my experience with her. She’s a credit to your company and she deserves a medal. Thank you Carly.
2024年1月30日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service all the time x
2024年1月19日
FatFace - RUSHDEN LAKES からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
The staff were very helpful and polite…
The staff were very helpful and polite and a lady called Chris was very approachable.
Thank u, I will defo very back
2023年12月28日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Exemplary customer service
The customer service in this store is wonderful and it’s such a delight to have it in this day and age. With special thanks to Gabe and Janine. On a previous shopping occasion, Gabe went above and beyond to help my mum who has a disability whilst we shopped in store.
2024年1月4日
自発的なレビュー
FatFace - RUSHDEN LAKES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very pleased with the dress purchased
Very pleased with the dress purchased. Good and quick delivery. Ordered 2 sizes for fit, so easy to return to the shop.
2024年1月11日
FatFace - RUSHDEN LAKES からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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