I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... もっと見る
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Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... もっと見る
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Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... もっと見る
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Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, 英国
- 01799 510982
4.8
優良
100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant customer service.
2025年6月4日
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The store in saffron walden is fab!
The store in saffron walden is fab. The staff are very helpful and attentive. It's a pleasure to shop there 😀
2025年5月8日
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent customer service
Excellent customer service. Love the jumper, good quality and value.
2024年12月18日
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had seen the dress at full price and…
I had seen the dress at full price and was amazed when it came up in the sale -- right size cheaper had to get it. Easy delivery to shop, local and on a day of my choice -- Brilliant
Dress is gorgeous fits just right and is a good length for me
Delighted thank you
2024年12月11日
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service at the Saffron Walden Location
I was there for an hour at the Saffron Walden locating where I was diligently cared for throughout my stay by both Debs and Callum. There insight into everything to do with clothes was extraordinary, knowing just what I wanted and how I wanted it to look. There service was top notch and they never dropped their warm and inviting smiles throughout, even if I was being hyper picky.
2024年12月9日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The whole procedure of ordering online…
The whole procedure of ordering online and then collecting my order from my nearest stores was dealt with efficiently and the staff at Saffron Walden were very friendly.
2024年8月20日
FatFace - SAFFRON WALDEN からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
First rate experience
The people in the shop are so friendly and efficient and it only took a few days for my order to arrive
2024年7月15日
FatFace - SAFFRON WALDEN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Really pleased with my purchase as…
Really pleased with my purchase as always plus staff so helpful & kind.
2024年7月14日
FatFace - SAFFRON WALDEN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you love your purchase, and had a great instore experience. We look forward to welcoming you back soon!
Take care.- GM
Very easy ordering and several updates…
Very easy ordering and several updates on progress of order.
2024年7月17日
FatFace - SAFFRON WALDEN からの回答
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SAFFRON WALDEN からの回答
Good afternoon, Evelyn.
Thank you for your feedback regarding your recent online order.
We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Always helpful and friendly staff and…
Always helpful and friendly staff and this time no exception!
2024年6月18日
FatFace - SAFFRON WALDEN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such positive experiences in one of our stores. We hope you love your order!
Take care.- GM
Always great service at our local…
Always great service at our local Saffron Walden shop, along with great cloths.
2024年5月29日
FatFace - SAFFRON WALDEN からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you always encounter great service at our Saffron Walden store and that you enjoy the store and our clothing. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I regularly shop in my local Fat Face…
I regularly shop in my local Fat Face in Saffron Walden (my dog always drags me in for a treat if we're passing - then I end up spending even when I didn't intend to! 🐶) The staff are always very friendly and helpful, and I love the clothes.
2024年4月29日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you (and your dog) have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Sadly had to return the cardigan helped…
Sadly had to return the cardigan helped by Callum at Fat Face Saffron Walden. So easy to do in-house returns of items bought on line.
2024年4月17日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
You never have enough 3xl in stock
You never have enough 3xl in stock.
Impulse buying is my favourite but never bother for myself. Only my wife can get clothes.
2024年3月29日
FatFace - SAFFRON WALDEN からの回答
Hi Stuart, thank you for taking the time to leave a review. We're sorry that you find it difficult to get items in your size - I've passed that feedback on to the relevant teams for their awareness. Take care, CD
Fantastic customer service when I had a…
Fantastic customer service when I had a problem!! Very fast , great communication! Thank you
2024年3月31日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered into store
I ordered into store, it came very quickly and the staff who handled the order in the shop were lovely and efficient. The items were just as described and wonderful quality which I'm sure will last a long time. There was plenty of confirmation and updates on the order over email. Overall I'm very pleased with my purchase.
2024年3月23日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SAFFRON WALDEN からの回答
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
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