Very helpful and fun. Nothing was too much trouble. We found shirts that were just right for my husband and our friend. We re on holidays from Irleland with our dear friends Jan nd Bob. Th... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... もっと見る
企業が回答しました
I rang customer service about an instore order that did not arrive when it was supposed to (in time for my holiday). I wanted a refund and the store where I placed my order was a very long way from t... もっと見る
企業が回答しました
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, 英国
- 01799 510982
4.8
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sadly had to return the cardigan helped…
Sadly had to return the cardigan helped by Callum at Fat Face Saffron Walden. So easy to do in-house returns of items bought on line.
2024年4月17日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
You never have enough 3xl in stock
You never have enough 3xl in stock.
Impulse buying is my favourite but never bother for myself. Only my wife can get clothes.
2024年3月29日
FatFace - SAFFRON WALDEN からの回答
Hi Stuart, thank you for taking the time to leave a review. We're sorry that you find it difficult to get items in your size - I've passed that feedback on to the relevant teams for their awareness. Take care, CD
Fantastic customer service when I had a…
Fantastic customer service when I had a problem!! Very fast , great communication! Thank you
2024年3月31日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I ordered into store
I ordered into store, it came very quickly and the staff who handled the order in the shop were lovely and efficient. The items were just as described and wonderful quality which I'm sure will last a long time. There was plenty of confirmation and updates on the order over email. Overall I'm very pleased with my purchase.
2024年3月23日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SAFFRON WALDEN からの回答
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Saffron Walden store - this is great to hear. Take care, LE
FatFace - SAFFRON WALDEN からの回答
Good afternoon Laura,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Excellent assisting from Penny the…
Excellent assisting from Penny in the Saffron Walden store. She made my desicions on sizing so much easier. I'm most grateful. The Saffron Walden store is an extremely valuable asset to the town and to me in particular. Score : 10/10.
2024年1月27日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Perfect style
Perfect style, my favourite colour Blue, very well made dress, very comfortable to wear. Excellent service. Thanks, keep up the good work.
2024年1月19日
FatFace - SAFFRON WALDEN からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new dress! We look forward to welcoming you back soon.
Take care. -GM
Customer Service
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had mistakenly been priced at £40 instead of £60. The staff member said I couldn't buy it at £40. I felt deflated at the time and that's why I didn't buy. I later telephoned the manager when I felt less down to arrange a pickup.
2024年1月13日
FatFace - SAFFRON WALDEN からの回答
Hello there
thank you for taking the time to leave your 4* review and for providing your feedback on your visit to Saffron Walden.
Take care, LE
Always ready to help
2023年12月12日
FatFace - SAFFRON WALDEN からの回答
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good company with helpful staff
Good company with helpful staff, an excellent website and good products that are made to last. Cosy jackets are fabulous. Jeans are great too. Also love the Borg lined hoodies!
2023年11月28日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes, accurate sizing, very good value in sale.
Very pleasant staff
2023年11月21日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I had an issue with a lost order and…
I had an issue with a lost order and Callum of Saffron Walden went out of his way and beyond to resolve the issue. Absolutely nothing was a problem for him. The service in Saffron Walden is of the highest quality. Staff are always welcoming and warm. Highly recommend this store. Thank you Callum and staff
2023年10月16日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Fabulous staff!!!!
Very helpful and friendly staff! I always have to pop in to store when I pass because every time I leave with a smile
Debs today was especially fab!!!!! ❤️❤️❤️
2023年11月23日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely little shop in the heart of old market town
Lovely little shop in the heart of Saffron Walden with super friendly staff. Gunes, Callum and Debs are very helpful and make a simple shopping trip a great experience. Not to be missed.
2023年11月22日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good Morning,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about our staff in the Saffron Walden store! I will make sure to pass these comments on!
We cannot wait to welcome you back into store for another amazing experience!
I hope you have a great day! - JW
Saffron walden fatface
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online.
Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpful and I really wasn’t making it easy for her! She first located and rang Chelmsford but I realised I couldn’t get there in time to pick up. She then rang Waterloo and had them put some aside for me. I really appreciated the help and her patience
2023年11月20日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in the Saffron Walden…
Staff in the Saffron Walden branch.were very Kind,& considerate to us&our little dog Bertie. They gave him treats&were very friendly . we brought a lovely salt&pepper set,bag&ear rings very happy.from sue&dean
2023年10月8日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good afternoon, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
FatFace - SAFFRON WALDEN からの回答
Thank you for your 5* review regarding your recent visit to our Saffron Walden store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Callum was really kind and helpful
2023年9月4日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hi there, thank you for reviewing! It's fantastic to hear that you had a positive experience in our Saffron Waldon store, and we'll make sure this feedback makes its way back to Callum. Take care, CD
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。