Saffron Walden Fat Face are wonderful! I needed a very specific T shirt for a Christmas present. The women at Saffron Walden were brilliant; they found me the perfect T shirt... but didn't have the... もっと見る
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Love the Fat Face brand. A happy vibe welcomes me in the Saffron Walden branch. The staff here are always so friendly and helpful. They genuinely give good customer service and offer to order if si... もっと見る
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Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had m... もっと見る
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Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online. Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpf... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
3 Market Street, CB10 1HZ, Saffron�Walden, Essex, 英国
- 01799 510982
4.8
優良
97件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Customer Service
Contacting the manager who has kindly agreed to put aside a coat which I'll collect on sat 20th. Excellent customer service. I would have given 5 stars but when I originally tried on the coat it had mistakenly been priced at £40 instead of £60. The staff member said I couldn't buy it at £40. I felt deflated at the time and that's why I didn't buy. I later telephoned the manager when I felt less down to arrange a pickup.
2024年1月13日
FatFace - SAFFRON WALDEN からの回答
Hello there
thank you for taking the time to leave your 4* review and for providing your feedback on your visit to Saffron Walden.
Take care, LE
Always ready to help
2023年12月12日
FatFace - SAFFRON WALDEN からの回答
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good company with helpful staff
Good company with helpful staff, an excellent website and good products that are made to last. Cosy jackets are fabulous. Jeans are great too. Also love the Borg lined hoodies!
2023年11月28日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothes
Good quality clothes, accurate sizing, very good value in sale.
Very pleasant staff
2023年11月21日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
I had an issue with a lost order and…
I had an issue with a lost order and Callum of Saffron Walden went out of his way and beyond to resolve the issue. Absolutely nothing was a problem for him. The service in Saffron Walden is of the highest quality. Staff are always welcoming and warm. Highly recommend this store. Thank you Callum and staff
2023年10月16日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Fabulous staff!!!!
Very helpful and friendly staff! I always have to pop in to store when I pass because every time I leave with a smile
Debs today was especially fab!!!!! ❤️❤️❤️
2023年11月23日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely little shop in the heart of old market town
Lovely little shop in the heart of Saffron Walden with super friendly staff. Gunes, Callum and Debs are very helpful and make a simple shopping trip a great experience. Not to be missed.
2023年11月22日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good Morning,
Thank you for taking the time to leave us a review!
It's great reading such positive comments about our staff in the Saffron Walden store! I will make sure to pass these comments on!
We cannot wait to welcome you back into store for another amazing experience!
I hope you have a great day! - JW
Saffron walden fatface
Went into Fatface in saffron Walden to look for Lyra slippers which are sold out online.
Unfortunately they didn’t have them. But the lovely sales associate called Angharad was so unbelievably helpful and I really wasn’t making it easy for her! She first located and rang Chelmsford but I realised I couldn’t get there in time to pick up. She then rang Waterloo and had them put some aside for me. I really appreciated the help and her patience
2023年11月20日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff in the Saffron Walden…
Staff in the Saffron Walden branch.were very Kind,& considerate to us&our little dog Bertie. They gave him treats&were very friendly . we brought a lovely salt&pepper set,bag&ear rings very happy.from sue&dean
2023年10月8日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good afternoon, Sue
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
FatFace - SAFFRON WALDEN からの回答
Thank you for your 5* review regarding your recent visit to our Saffron Walden store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Callum was really kind and helpful
2023年9月4日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hi there, thank you for reviewing! It's fantastic to hear that you had a positive experience in our Saffron Waldon store, and we'll make sure this feedback makes its way back to Callum. Take care, CD
I normally hate shopping with a…
I normally hate shopping with a passion. But Gunes was really helpful and went out of her way to genuinely help.
2023年9月1日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good afternoon, Gareth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Saffron Walden store.
Take care, JB
I ordered on line which was easy
I ordered on line which was easy. Goods delivered within a week and communication was brill.
Excellent service
2023年8月19日
FatFace - SAFFRON WALDEN からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Usual excellent friendly service.
2023年8月21日
FatFace - SAFFRON WALDEN からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I haven't received anything yet
I haven't received anything yet. Apparently it was sent to the wrong branch
2023年8月9日
FatFace - SAFFRON WALDEN からの回答
Hello Frances, thank you for taking the time to leave a review.
I'm so sorry to hear that you haven't received your order, I understand it should have arrived in your chosen store by now.
I've emailed you separately to offer some solutions.
All the best, LB
FatFace - SAFFRON WALDEN からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, SK
Both Debs & Mandy were helpful during…
Both Debs & Mandy were helpful during our visit to the shop, helping us choose and finding us what we wanted …
2023年8月10日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Hi Johathan,
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
Superb service as always
2023年8月9日
自発的なレビュー
FatFace - SAFFRON WALDEN からの回答
Good Morning Kate, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
Lovely bikini & flip flops
Ordered via web site for sizing & availability collected at local store. Seamless process, very happy with purchases, good customer service.
2023年7月31日
FatFace - SAFFRON WALDEN からの回答
Good Morning Lisa,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Great Clothes Good Service Great Price in the Sales
Great Service.
Great Clothes.
Great Prices in the Sales.
2023年5月7日
FatFace - SAFFRON WALDEN からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
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