Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... もっと見る
企業が回答しました

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... もっと見る
企業が回答しました
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item whi... もっと見る
企業が回答しました
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which wer... もっと見る
企業が回答しました
Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!).... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
387/389 Ecclesall Road, S11 8PG, Sheffield Ecclesall, South Yorkshire, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great love my coat from fatface fits lovely even better sale price

FatFace - SHEFFIELD ECCLESALL RD からの回答
Appalling service. I shall never order from this company again. I placed an online order, to collect from one of its store, on a specific day as that was the only day I could visit that store. I was advised that I would be emailed by 4pm. I passed by the store 15 minutes before 4pm to be told, the parcels had not been received (which was an outright lie) - the parcel had been received but owing to staff sickness and only two people overseeing a store that looked like a jumble sale with clothes all over the floor, they were unable to process its deliveries. The person at the till (a gormless girl) saw I was severely disabled, they could have gone to the back, found my parcel and processed the pick up for me there and then, but she couldn’t be bothered (great customer service). The store in which I should have collected the parcel from , Sheffield’s Ecclesall Road store, closes at 5:30pm on a Saturday. Ryan and the gormless girl must have been processing the orders after the shop closed because I got an email at 5:38pm on that day, saying , “your parcel is ready for collection”. When I called the store to find out whether it was closed, Ryan confirmed the store had in fact closed for the day”. So, now knowing that I was never going to be able to pick up the parcel, I emailed Fatface and asked them to cancel the order and refund the entire cost of the goods back to my credit card. I then received an email saying that I had collected the parcel, which was wrong, and I have had to call and email other people to ensure my refund is processed immediately. I am waiting for my refund and have now submitted a fraud report to my credit card. This set up from Fat Face is appalling and appalling customer services. I will never, purchase anything from them again, instore and certainly not online.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
I arrived in store to pick up an online order, 20mins before the time allocation. The shop was empty and two staff members were sorting online parcels at the till. They refused to look for my parcel and told me to come back after 4pm (in 20mins.) I went back to my car and got an email within 10mins to say my order was ready!
Disgraceful customer service - Ecclesall Road Sheffield

FatFace - SHEFFIELD ECCLESALL RD からの回答
Website was easy to navigate to place my order. I chose to collect from a local store. Staff were very helpful in store.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Excellent. Quick and efficient collection of parcel. Will order again into store.

FatFace - SHEFFIELD ECCLESALL RD からの回答
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which were no longer available on line or in his store. His manner was friendly, courteous and professional. Confidence in Fat Face restored!

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
Always a good experience.
Easy website. Quick notification to collect. Helpful staff at Ecclesall Road Sheffield

FatFace - SHEFFIELD ECCLESALL RD からの回答
Nice clothes, good prices, easy online shopping experience. There is a FF shop near me and staff are extremely helpful, so pickup and returns are straightforward. I'm very pleased with my shopping experience!

FatFace - SHEFFIELD ECCLESALL RD からの回答
Beautiful jumper in the sale, I've had clothing from Fat face wash lovely and keep their shape , Staff are lovely and polite and very helpful Thank you

FatFace - SHEFFIELD ECCLESALL RD からの回答
the items arrived on time and they were as seen on screen.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Easy on line ordering. Super fit so comfortable. Many compliments about them.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!). Expensive but I’ve had one for over 10 years and it’s still good so worth it.

FatFace - SHEFFIELD ECCLESALL RD からの回答
The great Quality of the top makes it a very special garment. It is an excellent fit

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
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