Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Ordered a pair of trainers online to be collected from your shop on Ecclesall Rd Sheffield. Delivery arrived earlier than expected which was brilliant. Was able to try on instore staff were very fri... もっと見る
企業が回答しました
I bought same item online 2 different sizes thinking I could return the wrong size back via my local fatface shop, I'd asked in shop if they could hold me some tops to exchange the wrong size item whi... もっと見る
企業が回答しました
After a mix up the company made with my online order, the assistant manager, Ryan, in the Ecclesall Road shop in Sheffield, went to great lengths to ensure I could access the goods I wanted, which wer... もっと見る
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Ecclesall Road staff are very helpful. Fatface generally have some lovely clothes, the Amy hoodie for me is a favourite. Really good quality, uber soft inside and fits perfectly. Sliming (v helpful!).... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
387/389 Ecclesall Road, S11 8PG, Sheffield Ecclesall, South Yorkshire, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Bought 2 items online from Fatface, and opted to collect from a store. Picked up the items, one fit but the other was a bit big, took the item back to the store to return but the store rejected it saying it was bought with Klama so i have to go post item via Royal Mail to return the item.
Posted the item, fast forward 3 weeks no return notification. Current status, as I do not have a tracking number, no refund even after calling Royal Mail and Royal Mail said to tell Fatface Royal Mail lost package, Fatface customer care still insists on no refund.
Bought many items from several stores but never had any reject a return at the store due to the mode of payment.
Thank you for your prompt response but i dare say in your bid to apportion blame you missed the point, i have come to terms with the loss of a right to refund as i did not follow your so called return policy.
The question is why would the store i picked up the items from refuse to collect back an item i collected just a day before?
If i could take the pain to go from my Sheffield S3 home to S11 to pickup a purchased item and return one of the item that dint fi the very next day, why would the store refuse to collect a return because of the payment method.
That is a policy that i am afraid makes no sense. After all, a store is in a position to check the state of the item being returned to avoid any back and forth.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Not a regular shopper here but walked in hoping to find a nice beret and I did and more. I loved how the store was laid out, easy to navigate and actually see the clothes rather than claw through tightly packed rails.
Really lovely clothes, great colours and the quality was there too not flimsy knitwear that would lose its shape after one wash. I have a Fatface jumper I’ve had for years.
I was assisted by a nice young woman, who wasn’t pushy but offered ideas and advice and she was happy to go and get clothing for me and bring to the changing room.
I love autumn and winter so I feel that this store was perfect for me with its clothing and accessories and I left with a coat, bag and the beret.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
Plenty of lovely things to purchase but unfortunately the person who i can only assume is the manager of the ecclesall road store was highly in your face rude.
I do apologise that my wanting to pay for my purchases at your till point had disrupted your laptop time at the till. Next time I would recommend not saying loudly under your breath "not even finished what im doing but go ahead if you must". Shall now only invest my time and money in the meadowhall store where it is welcoming and not a burden to shop there.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Always enjoy buying from FatFace as they have good quality clothes for a good price.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
Helpful staff in outlet made shopping so much easier Delivery to home was quicker than anticipated and the clothes are good value as well as as of good quality for the price.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
I love fat face. A range of styles at sensible prices.
They have genuine sales with good discounts.
Staff at Ecclesall Road branch are very helpful.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Great quality clothing, which never disappoints. Always looks fab, wears well and great styles

FatFace - SHEFFIELD ECCLESALL RD からの回答
Easy to order, very prompt delivery. Kept updated about delivery. Very friendly and lovely staff in store when went to collect parcel. 5 star

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
Easy and got just what I wanted. Return to shop for two items was easy too. Nice salesman in the Dheffield Ecclesall road branch.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
In store staff very pleasant and helpful. On line purchase and return system very smooth.

FatFace - SHEFFIELD ECCLESALL RD からの回答
Two items I had ordered online were too big - I rang one of the Sheffield branches (Ecclesall Road) with a view to exchanging & they couldn't have been more helpful. They only had one of the items in stock, but suggested I rang the Meadowhall branch which was showing they had my second item in stock. They too were equally as obliging. It is such a refreshing change to have a good after-sales service. Well done

FatFace - SHEFFIELD ECCLESALL RD からの回答
Bought a boys jacket in the sale online.First time I had done this - no problems.Advised when it was ready to be collected from store .
Lovely jacket - very good value for money in the sale

FatFace - SHEFFIELD ECCLESALL RD からの回答
The shirt arrived at the shop in reasonable time and the staff member was efficient and friendly when getting it from the storeroom. The shirt also met my expectations as advertised.

FatFace - SHEFFIELD ECCLESALL RD からの回答

FatFace - SHEFFIELD ECCLESALL RD からの回答
Very impressed with quick delivery service and updates and the shop service was very quick and helpful!

FatFace - SHEFFIELD ECCLESALL RD からの回答
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