The jumper I bought was slightly too small so the sales assistant ordered me the next size, which fitted perfectly. She ordered it from the shop, which was where I collected it making it very convenie... もっと見る
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所在地
所在地を変更Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS Skipton, North Yorkshire, GB
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Excellent friendly service in store. Allowing quick easy exchange of an item ordered online. Explained everything and made sure to carry the discount from my original order over to the replacement. Ch... もっと見る
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I'm still waiting for my delivery to arrive in store 😕 It's 2 weeks now since ordering, so I'm a bit fed up. This is the second time deliveries have been delayed, so I won't be using online ordering... もっと見る
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Quick and informed thru out. Good packaging and prompt service. And as usual not disappointed in the standard and quality of clothes. You get what you pay for in my opinion as l am a person whom can n... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 1 Craven Court Shopping Centre, 55 High Street, BD23 1DS, Skipton, North Yorkshire, 英国
- 01756 798862
4.7
優良
149件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a top in 2 sizes
Ordered a top in 2 sizes
Came in to store v quickly
Good fit & quality
Refund on other top processed
Quickly in store
Picked up another top in the sale in store
2024年8月7日
FatFace - SKIPTON からの回答
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your items and look forward to welcoming you back soon.
Take care, LC.
Waste of time
Didn't feel was interested in a sale, showed at fat face before and nhs email on this occasion blue stream not working.
Had an offer on line for cheaper so she just said ok go do that then.
Very disappointed as would have got the fleece as well, but that was not on offer on line.
2024年7月15日
FatFace - SKIPTON からの回答
Hello,
Thank you for taking the time to leave your review.
I am sorry to hear you have not had a positive instore shopping experience.
We will be sure to pass your feedback on for review.
We apologise for any disappointment caused.
Take care. -SM
FatFace - SKIPTON からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Product arrived promptly
Product arrived promptly, good quality and easy return to store with friendly staff ( 2 items order for size option)
2024年6月18日
FatFace - SKIPTON からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
FatFace - SKIPTON からの回答
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order. I hope you continue to enjoy our products as much as we do.
All the best, MM
FatFace - SKIPTON からの回答
Good afternoon,
Thank you for taking the time to get in touch with us.
I am so pleased that you are enjoying your new order and you found the service you received to be excellent. I hope you continue to enjoy our products as much as we do.
All the best, MM
Love the coat but it turned out too big…
Love the coat but it turned out too big
The quality style and fabric all excellent.
Really great staff at the Skipton store
100%
2024年6月19日
FatFace - SKIPTON からの回答
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Great service from Gemma, Lauren & Elizabeth
A huge thanks to Gemma, Lauren & Elizabeth for their help in sorting out my missing online orders. Your friendliness, effectiveness & willingness to assist made all the difference.
thank you
🙏
2024年6月23日
自発的なレビュー
FatFace - SKIPTON からの回答
Hello Jake,
Thank you for sharing your recent experience in our Skipton store with us.
Please be assured that this will be passed onto the store members involved for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Above and beyond…
Had an above and beyond experience in your Skipton branch today. Both assistants bent over backwards so that I could buy the trouser suit I wanted. I live in Spain and am returning tomorrow. Skipton didn’t have my size - but the store in Ilkley did. The manager from Ilkley brought the item over to Skipton in less than two hours.
What an amazing kind act. I don’t think I’ve ever received such attention.
Thankyou. Above and beyond.
2024年6月24日
自発的なレビュー
FatFace - SKIPTON からの回答
Hello Emma,
Thank you for sharing your recent experience in our Skipton store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Superb service from Sandy at Fatface…
Superb service from Sandy at Fatface Skipton yesterday. Spent 30 minutes to trying to find me the flipflops I wanted, when I was prepared to give up. Thank you Sandy!
2024年6月14日
自発的なレビュー
FatFace - SKIPTON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great experience when you visited our Skipton store and that you found Sandy and the team to be so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
I placed an order on 3rd Nune told it…
I placed an order on 3rd Nune told it would be ready to collect on Friday called at the store on the 8th and they said it would probably be there on the 10th still haven’t heard anything about it ?
2024年6月3日
FatFace - SKIPTON からの回答
Hello Kathryn,
Thank you for taking the time to leave your review.
I am so sorry to learn that you have not received your order. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
FatFace - SKIPTON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read you have received such great service in one of our stores! We hope you love your purchases and look forward to welcoming you back soon.
Take care. -GM
FatFace - SKIPTON からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so happy to read that you had such a lovely visit to our Skipton store recently and that you found this to be an enjoyable place to shop. I hope you continue to enjoy your visits to our stores.
All the best, MM
FatFace - SKIPTON からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
A pleasure to visit this shop
I was served by Sue who I had chatted to many times in the shop as I am a regular customer and she went above and beyond to locate the dress I wanted which was not in my size She is always so welcoming and a very good salesperson as I nearly always come away with something nice to wear and a smile on my face
2024年5月10日
自発的なレビュー
FatFace - SKIPTON からの回答
Good afternoon, Glenda.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Skipton store.
Take care, JB
An amazing level of customer service…
An amazing level of customer service from Simone and Amber. They are a real asset to the store and the company. The store looked amazing and I’ll definitely return.
2024年5月17日
自発的なレビュー
FatFace - SKIPTON からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Positive & friendly store staff
Easy online ordering and really smooth process when I had to return one item to the store.
2024年5月6日
FatFace - SKIPTON からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Friendly staff make the visit pleasant
2024年4月29日
FatFace - SKIPTON からの回答
Hi Marie
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, EP
Lovely helpful staff
Lovely helpful staff. Nothing too much trouble. Love shopping in Fat Face.
2024年5月8日
自発的なレビュー
FatFace - SKIPTON からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Fabulous service with a smile.
Fabulous service with a smile.
Harrogate store kindly searched for a sale item that was available in Skipton, and this store agreed to hold it for me. When I went to collect it, the lovely assistant checked with me that it fitted okay and that it suited me. Above and beyond the type of service you get in a high end fashion store.
2024年5月2日
自発的なレビュー
FatFace - SKIPTON からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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