I probably shop in FatFace monthly and have spent a considerable amount of money there in the last few years. I always enjoy the customer service of the shop and the relaxed feel. I know the staff... もっと見る
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The suede envelope bag is quality I've been waiting so so for this bag it seemed to be always out of stock. And it was a big expensive for me but the new year's sales started and I picked it up for ha... もっと見る
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I collected my parcel from the Solihull store and found the overall experience disappointing. The staff didn’t come across as welcoming and seemed more engaged in their own conversations than attend... もっと見る
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I went into Fat Face in Solihull recently and bought nothing. Well, not strictly true I guess. I did buy the salesperson, Luke. I knew exactly what I wanted…. But it wasn’t in stock. Luke went... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
23 Mill Lane, B91 3AR, Solihull, West Midlands, 英国
- 01217 092903
4.5
優良
128件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No hassle
No hassle, super fast delivery and I was able to return unwanted item (didn't fit) to my local store with their friendly helpful staff.
2025年8月10日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online service to…
Easy to order online and quick to deliver to nearest shop. Very pleased with service.
2025年8月12日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality as usual
Great quality as usual, prompt delivery time, kept updated by regular emails.
2025年7月1日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not yet received item…
My item was supposed to arrive the next day at the shop for pickup. I had a message on the day to say that there was a problem and that the item had not reached the shop. Since then, I’ve had no further contact and it is a week now.
I rang them and a helpful lady apologised and has ordered a new sweatshirt to be delivered to my home without charge.
Update: the item was delivered to my home today. Thank you
2025年6月22日
FatFace - SOLIHULL 2 からの回答
Good morning Martina
Thank you for taking the time to leave your review. We're really sorry to hear that your first order didn't go as planned, and wasn't delivered as it should be. We recognise that this isn't the service that we want our customers to experience and we will work hard to ensure that delays are minimised moving forwards.
We are however pleased that our team were able to help and support you with your query and that you have now received your new Sweatshirt.
Thank you, LE
Amazing help from Dawn and Carrie in…
Amazing help from Dawn and Carrie in Solihull store today!! Thank you!
2025年6月21日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love this brand so much and it’s always…
Love this brand so much and it’s always my go to place for smart casual holiday stuff! Everyone at Solihull branch are helpful and friendly too :)
2025年5月31日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love the dress
Love the dress, bought it for a weekend in Rome but will be wearing it a lot over the summer
2025年5月31日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering service
Good communication as to the progress of the order. Friendly and helpful staff at the collection store
2025年5月13日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always ready to help
Staff always ready to help, if your size not in they will search site.
The shop always looks amazing .And i am lovling the new bright cloths.
2025年3月4日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CT
We love the quality
We love the quality and feel of Fatface clothing. There’s always a great welcome and friendly service from the staff at the Solihull store(usually Dawn and Carrie when we visit).
2025年2月25日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Hey Martin,
Thank you for your kind review! This is great to hear. We'll be sure to pass your compliments along to the team at Solihull. We will look forward to welcoming you back soon!
Take care, CT
Loved the dress
Loved the dress and the assistant was really helpful and lovely - and then I got a discount as a first time customer.
2024年12月24日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful friendly staff
2024年12月9日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great items
2024年11月26日
FatFace - SOLIHULL 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Perfect service.
All went well -- even though I had to return my item (too big) and reorder it. Handled efficiently throughout !
2024年11月7日
FatFace - SOLIHULL 2 からの回答
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Gorgeous!
Lovely jumper which I've bought for my daughter's birthday. Great colour and quality.
2024年11月7日
FatFace - SOLIHULL 2 からの回答
Hello Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic service from Dawn the manager…
Fantastic service from Dawn the manager and staff very helpful in helping me choose some great shirts and jumpers very happy customer
2024年10月8日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Hi Mark
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Ordered another pair of Elise jeans and…
Ordered another pair of Elise jeans and yet again was not disappointed
I am sure I now have them in every colour
2024年8月24日
FatFace - SOLIHULL 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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