Whenever I am in leaminghton or Solihull I always pop in the stores. I like their unique styles, staff is very friendly and helpful always go out of their way to help.The quality is very good.If the... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having ordered 6 sale items, I collected from Solihull store. The store looked great and the staff were warm, helpful and extremely patient with another customer who seemed to have forgotten the word... もっと見る
企業が回答しました
I didn't like the material the cover up for a swimming costume was made of, too thick. The jeans were well made but were far too wide in the leg. Both items had to be returned. However, the delivery... もっと見る
企業が回答しました
The staff in my local store are unbelievably helpful If I am shopping on my own they will offer honest advice about whatever I am buying
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
23 Mill Lane, B91 3AR, Solihull, West Midlands, 英国
- 01217 092903
4.6
優良
143件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality items all round and staff…
Good quality items all round and staff are both friendly and helpful
2023年1月4日
FatFace - SOLIHULL 2 からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice friendly staff
2022年11月5日
FatFace - SOLIHULL 2 からの回答
Hello
Thank you so much for your 5* rating and review! It's really appreciated.
Take Care, TG
FatFace - SOLIHULL 2 からの回答
Hi Mrs Ali
Really pleased to hear that you are impressed with our clothes.
Your feedback is appreciated. MJ
Fab Fatface Visited the Solihull shop and was…
Visited the Solihull shop and was served by Carrie who was amazing - so helpful, great customer service, thank you 😊
2022年8月8日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Good Afternoon Joanne
Thank you for your review.
I am so pleased to hear of your recent experience in our Solihull store. Please be assured that I will pass this onto the crew members involved for you.
Have a good Afternoon.
EP
Fab staff and fab clothing
I've never shopped at Fatface before, just when I thought it was all over shopping for clothes and finding nothing I went into Fatface. All those lovely clothes! The lady who was serving me was brilliant, finding the next size down for me then trying to locate online when none available. Brilliant service . Left with a smile on my face and a customer for life. Thank you Touchwood, Solihull.
2022年8月4日
FatFace - SOLIHULL 2 からの回答
Hi Rachelle
Thanks for the review. Its good to hear that you were well looked after. PW
Fat Face Solihull
Love this store visit regularly, on a recent visit the Assistant with the pink and blue hair helped me in store with sizes and my purchase, she was very polite and helpful.
2022年7月28日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Man working in Fatface today (26th July) was lovely
Man working in Fatface was lovely. Unfortunately I was returning an item that didn’t fit well.
2022年7月26日
FatFace - SOLIHULL 2 からの回答
Hi Katherine, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Solihull store - this is great to hear. Take care, LE
Super quality coat excellent price…
Super quality coat excellent price ,well packaged and prompt delivery so pleased
Thankyou 👍
2022年6月20日
FatFace - SOLIHULL 2 からの回答
Good afternoon Helen,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! Enjoy your coat :)
Have a great day!- DW
Lovely clothes
I recently purchased a top for myself and a shirt for my husband, the quality of them is lovely
I’ve had lots of comments about the top .
The clothes from fat face are quality, well done.
The staff member in the shop was very polite and helpful, I can’t fault a single thing
2022年6月14日
FatFace - SOLIHULL 2 からの回答
Good Morning Sally
Thank you for your 5* review.
I am so pleased to hear that you are happy with your new purchase and you received great service in our Solihull store. Please be assured that I will pass this onto the crew members involved for you.
Have a lovely day.
EP
FatFace - SOLIHULL 2 からの回答
Hi Thomas,
Thank you for taking the time to leave us a review. I do apologise that you were missing a bracelet from your order. I have processed your refund for you due to this, which you will receive the funds in the next 3 - 5 days. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, EG
Excellent customer service
I had to exchange an item in Solihull branch, item was not on the shop floor, sales assistant checked the stock room and had exactly what I wanted. Excellent customer service from a friendly and polite sales assistant.
2022年6月2日
自発的なレビュー
FatFace - SOLIHULL 2 からの回答
Hi Heather,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Solihull store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
Staff are helpful and lovely
Staff are helpful and lovely.
Clothes are good quality.
Really pleased with the delivery service.
2022年5月13日
FatFace - SOLIHULL 2 からの回答
Hi Tracey,
Thank you for leaving us this review about your instore shopping experience at Solihull. It's great reading such positive comments about the quality and service you received.
Take care, JB
Helpful friendly staff
Lots of returns to make today from online purchasing, and it was made so easy thanks to the lovely friendly staff at FF Solihull. Excellent customer service- well done guys! Other companies take note…..
2022年4月23日
FatFace - SOLIHULL 2 からの回答
Hi Valerie, what a lovely review for the Solihull team! That is great to hear! Your comments will be passed on. Take care, LE
Online Order
Really efficient service. The staff in Solihull are always friendly and helpful.
2022年3月31日
FatFace - SOLIHULL 2 からの回答
Hi Lisa,
Thank you for your 5* review. I am pleased to hear that our Solihull made you feel so welcome. Have a great day! Many thanks-AB.
FatFace - SOLIHULL 2 からの回答
Hi Barbara,
Thank you for your 5* review. We really appreciate you taking the time to leave your lovely comments regarding our Solihull store. I will make sure that your feedback is passed onto the store directly. Many thanks-AB.
Super service !
The jacket i ordered came really quickly and no hiccups what so ever.All in all a fuss free experience ,thank you😀
2022年2月21日
FatFace - SOLIHULL 2 からの回答
Good Afternoon Heather, Thank you for your review regarding your recent online order.
I am delighted to read that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a lovely day, take care. LM
Gilet
Received a grey Gilet with hood fur lined and really cosy , true to size love it can’t wait to wear it Really pleased .
2022年2月19日
FatFace - SOLIHULL 2 からの回答
Good Afternoon,
Thank you for your 5 star review. We're happy to hear you love your gilet. Stay warm! -KC
FatFace - SOLIHULL 2 からの回答
Solihull will be delighted to read your lovely comments, thank you for taking the time to leave a review. CP
Excellent customer service
Excellent customer service and I am very pleased with all my purchases. Beautiful and comfortable, well made clothing.
2022年2月6日
FatFace - SOLIHULL 2 からの回答
Hi David, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the service you received. Hope you have a great day. LM
Great quality quick delivery and always…
Great quality quick delivery and always helpful instore
2022年2月4日
FatFace - SOLIHULL 2 からの回答
Hi Louise,
Thank you for your 5* review. Have a lovely day. Many thanks-AB.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。