Absolutely amazing service from Andy, he helped me pick out a birthday present and kept in mind the sensory needs of quite a picky partner! Very friendly and very happy to help, even went out into the... もっと見る
企業が回答しました
所在地
所在地を変更Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG Southampton, Hampshire, GB
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Loved the new Call to the Sea collection. Had an actual trip to a local Fatface shop recently - one of those brilliant shopping days when you find exactly what you didn't know you wanted until you saw... もっと見る
企業が回答しました
There Clothing is Made of GOOD Quality and made to LAST in fact you get rid of what ever you have Bought before it wears out
企業が回答しました
I've ordered several items recently in a size 6s or 6 for tops and everything is absolutely huge!! Ive been buying fat face clothing for years in this size and am really disappointed that you have al... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 West Quay Shopping Centre, Harbour Parade, SO14 7EG, Southampton, Hampshire, 英国
- 02380 330868
4.7
優良
160件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to order and collect from store
Easy to order and collect from store. When I collected the item I noticed it was faulty, luckily they had a replacement in store so the assistant swapped them for me. Friendly and helpful staff.
2026年1月30日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality clothing
Good quality clothing , well laid out store , v helpful , friendly polite staff
2026年1月10日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service and products!
2026年1月7日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SOUTHAMPTON 3 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery was fast and efficient
Delivery was fast and efficient, quality of items was great with lots of fun design details such as extra buckles and straps on the trousers I ordered and when one item had to be returned due to sizing issues it was easy to send a return right in the store.
2025年11月23日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really helpful when i…
The staff were really helpful when i went to pick up a parcel
2025年11月12日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Jeans Whisperer - Claudia
Been looking for a pair of jeans for ages (they are so hard to find) - I went in yesterday and ended up finding a pair I wanted to try on a different size. The staff were so accommodating and got it ordered for me. What really stood out was when I returned to the store today and wasn’t happy with the fit of the jeans I ordered, the most amazing lady, Claudia went to the bag and found two pairs that would be a good size a fit for me and I found the perfect pair! This made my whole entire year! Thank you so much Claudia for your amazing service and for making shopping fun again!
2025年10月27日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Good morning Alyssa
Thank you so much for your wonderful feedback! We're delighted Claudia could help you find your perfect Jeans - we'll make sure she hears your kind words.
Thank you, LE
Amazing trousers
I bought 2 pairs of trousers and I LOVE them both so much. Both are perfect for going into the colder months.
I received amazing service in the Southampton store also. Staff were very friendly and helpful.
2025年9月9日
FatFace - SOUTHAMPTON 3 からの回答
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service in Southampton
I visited the Southampton store during the sale and extra promotion 20% off. The staff were busy but despite this, their customer service was fantastic. I was served by two members of staff, Claudia and Beth, and both went out of their way to find items for me and did this cheerfully and without hesitation. Compared to other retail outlets that evening, my experience in Fatface was so great. Thanks to both ladies for their kindness and smiles. They secured additional purchases from me as they went the extra mile!
2025年8月27日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service - Poppy & Teresa
Went into the West Quay store today. Had the most brilliant service ever from Poppy and Teresa.
Both ladies went out of their way to help me and my family find what we needed and went above and beyond for me as a customer. It was so lovely!
I’ll definitely shop here again and am truly grateful for their excellent customer service.
2025年8月3日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Thank you so much for your kind words! We’re delighted to hear that Poppy and Teresa made your visit to our West Quay store such a positive experience. It means a lot to us when our team’s care and dedication are recognised. We’ll be sure to pass along your lovely feedback to them.
We’re so glad you’ll be shopping with us again and look forward to welcoming you and your family back soon!
Thank you, LE
Collection of online clothes on time
Collection of online clothes on time. returns are vey easy. As usual the quality of the clothes is amazing.
2025年7月28日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always enjoy visiting fatface
I always enjoy visiting fatface. The clothes are fabulous and the staff are super helpful.
2025年7月15日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
All good thanks
All good thanks, good quality clothes and efficient service online and in store.
2025年7月4日
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience shopping at FatFace
Great experience shopping at FatFace. Abbie went the extra mile and made me very confident, helping with everything that I needed.
2025年7月1日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff at this shop are amazing
The staff at this shop are amazing, so helpful and fun!
Think it was Molly that helped with my order really appreciate her help, thanks..
2025年6月15日
自発的なレビュー
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SOUTHAMPTON 3 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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