Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping! They are super comfortable, good quality soft leather... もっと見る
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Easy and straightforward navigation on the website. Fast delivery and updates regarding delivery. The only problem is that if PayPal used as payment method the only return option is by post - shops... もっと見る
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Fatface is my favourite go to brand & we purchased hoodies for our eldest son requested for Christmas to replace his old ones that he regularly wears throughout the year. My husband loves the Henley... もっと見る
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The clothes are well made, suit all ages. I often buy online which is very convenient, speedy turn about . The sales are frequent and excellant value ,making it affordable for many more. When I buy in... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
16/18 Chequer Street, AL1 3YD, St�Albans, Hertfordshire, 英国
- 01727 845610
4.6
優良
103件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
A welcoming experience
The member of staff was welcoming. I found exactly what I wanted and in the right size.
2026年5月19日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Perfectly good experience
Perfectly good experience, helpful and thoughtful staff and good, quality clothing to choose from.
2026年5月12日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
A fabulous jacket
A fabulous jacket. Feels lovely and soft and a good length. I find most are too short. Great pockets and a great fit.
A lovely assistant (Isabel?) helped me with my order in store. She was wonderful.
2026年5月14日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Super quick delivery after online purchase
Easy online order for collection at my local shop which avoided disappointment if they didn’t have my size in store on the day I was shopping!
They are super comfortable, good quality soft leather and excellent value. I opted for brown and am delighted with them.
2026年5月8日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It’s always a pleasure to visit Fat Face St Albans!
I love the quality of the clothes in Fat Face on top of that the staff are so helpful ! I visited the St Albans store today and met Team members Georgia and Ally. I was looking at trousers. They both went out of their way to help me including looking in the stockroom. On top of that it was nice to see they clearly enjoyed their roles and I felt completely at home. I call it gold standard customer service!
2026年3月17日
自発的なレビュー
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line purchase.
I ordered on line and arranged a collection from the St Albans store. The communication by message/ email was timely and the goods arrived on time. The staff in the store were very helpful and pleasant to deal with. An
2026年1月30日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and very reasonable price…
Good quality and very reasonable price with a quick delivery and helpful staff.
2026年1月4日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Another lovely experience
Another lovely experience at the St.Albans branch. Nikki and the store manager Georgia went over and beyond to help me find the perfect present for my mum. Very professional and personal experience today and every time I visit is no different. Customer service like this is what keeps me coming back as a customer, and the whole team is a credit to the company.
2026年1月8日
自発的なレビュー
FatFace - ST ALBANS 2 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Needs cleaning!
The store and changing rooms were filthy, dust and tissues everywhere, when we pointed this out we were told they hadn’t had time to clean it, really?? There was nobody in there apart from us
2026年1月6日
FatFace - ST ALBANS 2 からの回答
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
The lady in store was very rude and…
The lady in store was very rude and unhelpful when I tried to collect my parcel. I couldn’t get the barcode up on my email due to poor signal and she was not accommodating in the slightest. Told me to go outside the shop and sort it out. Her colleague was much more helpful and helped me find my order on the system.
2025年12月20日
FatFace - ST ALBANS 2 からの回答
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened. Whilst we will pass your comments to the right team, if you need any further help, please do let us know. Thank you, LE
The online order went well
The online order was delivered to appointed store
And no problem with the return of product at the
Same time.
2025年11月22日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My friend and I visited the store in St…
My friend and I visited the store in St Albans.
We were both interested in jackets, Isabel was helping us both, i bought my jacket.My friend was grateful to Isabel for her help, however the jacket she wanted wasn’t in store.
However 10 out of 10 for Isabel’s kindness, positive attitude and assistance
We will visit the store again
2025年9月21日
自発的なレビュー
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Happy people serving. Ladies had great dress on, made me want to try it on in my size. Received a sale as a result. Amelia seRving at till was lovely and helped me find my the top I wanted online.
2025年8月12日
自発的なレビュー
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and easy to order
Quick and easy to order. Quick and efficient pick up with brilliant service from James in St Albans. Thankyou!
2025年5月11日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality and service
We viewed the two items (man's jumper and woman's handbag) in store, but ordered online for delivery to store to get our preferred size and colour, respectively.
They were delivered to the store on time, and good quality). Overall good service.
2025年4月30日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely leggings
Really nice leggings. Good material (I like cotton and stretch), they fit well and look good. True to size.
2025年4月21日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Although I liked the item I bought on…
Although I liked the item I bought on line it didn't like me so I took it back for refund and this was done in store by a lovely helpful assistant and was very quick and efficient
2025年3月22日
FatFace - ST ALBANS 2 からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Albans store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
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