The lady who served us was lovely. She was really helpful, really going above and beyond with a great humour. She even recommended a lovely place for our evening meal in Penzance. The clothes I bough... もっと見る
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Fantastic value and style. I love this company, especially since they are sharing company posting locations. Walked into a shop in St. Ives in Cornwall and mentioned an item I’d seen in the sale a mon... もっと見る
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Not impressed that the store handed my online purchase to someone else without checking their confirmation, this was not returned so my item had to be reordered!! Ended up returning it once receive... もっと見る
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I was in St Ives Christmas shopping and popped into the Fatface store. I was struggling with ideas for a presents and was so grateful for help from the assistant manager Louise! She was so helpful sho... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
5 Fore Street, TR26 1AB, St�Ives, Cornwall, 英国
- 01736 796333
4.3
優良
60件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Dog and owner happy
Went into the store today to look for dresses but ended up buying a hoodie and tee shirt. Louise who served me also helped me by holding my dog while I tried things on and giving my dog treats. It was a very relaxed and warm& friendly feel to store. Will probably be back soon and so will be dog (woof woof) !
2025年2月10日
自発的なレビュー
FatFace - ST IVES からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our St Ives store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
The birthday present did not arrive in…
The birthday present did not arrive in time. I ordered on line and received an email stating that it was in store but it wasn’t. It was not the fault of the store but the handler Next retailer.
2024年11月4日
FatFace - ST IVES からの回答
Hello Meera
Thank you for taking the time to leave your review.
I am sorry to hear that your order was delayed. I can understand that this was disappointing.
Please be assured we have taken your feedback on board and will be working hard to make improvements moving forwards.
Thank you, LE
Shops are for older people
The clothes where for old people don’t bother looking in the rest of it and not a good size range either was really annoying I couldn’t find anything for my age rage 20s the shops in St Ives have lost out on money
2024年9月19日
自発的なレビュー
FatFace - ST IVES からの回答
Good afternoon Jessica
Thank you for your review, and for providing us with your comments and feedback regarding your shopping experience whilst visiting our St Ives store. I will be sure to pass this information over to all relevant departments.
Take care, LE
Ordering online was very easy
Ordering online was very easy. Had my item delivered to store (St Ives Cornwall) Unfortunately my item didn't suit so returned to same store where refund was no problem at all. Very helpful and friendly member of staff sorted it all out. Thank you
😊
2024年8月24日
FatFace - ST IVES からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface St Ives
Whilst in st ives I popped into fatface as I saw something in the window I really liked.
Staff were really friendly and the guy that served me was very helpful and friendly and talked me into adding accessories to my outfit!
2024年7月22日
自発的なレビュー
FatFace - ST IVES からの回答
Hello Rebecca
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Happy bunny
Easy ordering system reliable delivery into local stores friendliness of staff on pickup easy and straightforward if wanting to return good all round service
2024年4月23日
FatFace - ST IVES からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Did exactly what it said on the tin.
Did exactly what it said on the tin.
On time, perfect condition,
Excellent quality 👌
2024年4月8日
FatFace - ST IVES からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Diamond store
I have to say I shop in the St Ives store quite regularly, all the staff are fantastic and super friendly. Jonathan and Louise are a particular credit to your store.
always very friendly and chatty, much welcomed advice and help with sizes etc and any help needed.
2024年3月7日
自発的なレビュー
FatFace - ST IVES からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
A thank you
A thank you to the young woman, Hetty, who made my experience all the better with her positive and charming attitude. There wasn't a single issue she couldn't put right with a smile on her face, a lovely person!
2024年3月2日
自発的なレビュー
FatFace - ST IVES からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores, and received such great service. We look forward to welcoming you back soon!
Take care. -GM
You made things so easy
2023年12月12日
FatFace - ST IVES からの回答
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly Cheerful young lady
Love FatFace clothes .. Easy to order and convenient to pick up from store ... Thank you :)
2023年11月21日
FatFace - ST IVES からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Speed and efficiency
2023年11月16日
FatFace - ST IVES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
Click and collect is effectively organised at this store
Staff are friendly and helpful
2023年9月16日
FatFace - ST IVES からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Great service and products
I was delighted how quickly my order arrived
Really easy efficient click and collect
Well made , lovely clothes for my grandson
2023年8月8日
FatFace - ST IVES からの回答
Thank you so much for your review! We deeply appreciate your feedback and we are pleased to hear that you, and your grandson, are happy with your items! - RS
Another great FatFace order
My collect in-store order was processed very quickly. Communication was great and it arrived in store in time for the beginning of my UK break.
On collection, the member of staff was very helpful, putting my order into a more sturdy bag for ease of carrying.
2023年8月6日
FatFace - ST IVES からの回答
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
TOP QUALITY GARMENTS
Great user-friendly webpages
Top quality garments
Superb range of designs
Excellent washing - no/very little shrinkage.
New - Very useful 'Click and Collect' option
Obliging friendly and welcoming Store Staff
2023年7月28日
FatFace - ST IVES からの回答
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely dress
Lovely dress. Lady in StIves store very helpful as didn't have dress in stock in the size needed. Ordered online and arrived within 3 days.
2023年7月24日
FatFace - ST IVES からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
It’s a really lovely swim suit but too…
It’s a really lovely swim suit but too small (size 10 which has always fitted before) with little support despite being advertised with tummy control. Had to call into my local store after a week as no email sent. The staff were lovely and very apologetic as they hadn’t got it as an in-store collection so no way to contact me. Unfortunately I’ll need to return it.
2023年7月18日
FatFace - ST IVES からの回答
Hello Emma
Thank you for your review.
I have taken a look at the St Ives Click and Collect system and I can see that there you haven't been sent an email as the name on the system did not match yours on the order.
I am sorry to hear that you aren't happy with your swim suit, I will be sure to pass your feedback on.
Take care, LE
Great little store
This is a great little store. My wife and I like Fat Face and the team here are really helpful and friendly. They were really helpful to my wife locating stock at other nearby branches.
2023年5月14日
FatFace - ST IVES からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace - ST IVES からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
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