Staff are friendly and helpful. The layout of the store is attractive and well organised. In the colder months, I would like to find jumpers and accessories made of wool rather that synthetic materi... もっと見る
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レビュアーのコメントを見てみましょう
Really liked this year’s winter collection, in terms of colours and the pj’s are particularly nice. However, I really want to single out the service of Amy in the Sutton Coldfield branch of Fatface. M... もっと見る
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First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visitin... もっと見る
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My wife and I visited Fatface in Sutton Coldfield twice today not having had enough time to browse initially. Lydia, who was working on her own that day couldn't have been more helpful and chatty, gi... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 156 The Gracechurch Centre, B72 1PH, Sutton�Coldfield, West Midlands, 英国
- 01213 547786
4.8
優良
172件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fast and efficient service
Fast and efficient service, great range of products made with quality,
2025年7月2日
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Recent order and visit
First of all, I love the designs and the quality, then the convenience of being able to choose online or instore, and to get delivered home or pick up instore. I have always been welcomed when visiting a store. The only thing I regret is the Corby Cargo trousers that I loved and can't find anymore :). Please, please consider renewing that model!
2025年5月14日
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very fast delivery to my local store…
Very fast delivery to my local store and great service
2025年5月7日
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! Take care, CM
Order not at store when requested
I received a text saying order ready for collection from store. When I arrived at store the assistant was expecting a bar code on an email. She diligently checked for my order but it had not arrived. She said others had also received texts and their orders were not at store. I was advised to wait until next delivery to store that Thursday and if not received, would be refunded. I received an email on the Thursday, with barcode and my order was in store. The assistant spent a great deal of time trying to find out what happened and was extremely helpful even though baffled as to why I received a text. She contacted customer services on my behalf. This was not her fault and Sophie is a credit to your organisation.
2025年4月29日
FatFace - SUTTON COLDFIELD からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Prompt and friendly service!
2025年4月6日
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Sutton Coldfield Shop
Sutton Coldfield Shop. OMG. Soooo Cold in there. Couldn't spend more than 10 minits in there. Terrible. Thank you for your, quick reply. Have been in since and yes. Little bit wormer and staff very nice and helpful. Thank you.
2025年2月15日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Hello Mark,
Thank you for taking the time to leave your review and for providing your feedback. I will be sure to pass this to the relevant team. Take care, LE
An example to other retailers
Quality products and good customer service.
Just always done well and other retailers should take note of how it should be done.
2024年12月17日
FatFace - SUTTON COLDFIELD からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Long delay in delivery!
It’s nearly two weeks since I ordered the coat and it still hasn’t been delivered to the store.
2024年12月8日
FatFace - SUTTON COLDFIELD からの回答
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Bought 2 shirts - excellent buy
Bought 2 shirts at a sale and material, look and feel was excellent, definitely look to buy again.
2024年8月19日
FatFace - SUTTON COLDFIELD からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - SUTTON COLDFIELD からの回答
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and efficient staff
Friendly and efficient staff. Excellent presentation of clothes and accessories. Good quality clothes, very pleased with my purchases.
2024年8月10日
FatFace - SUTTON COLDFIELD からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The shop presentation is always…
The shop presentation is always attractive. The Sales Staff are knowledgeable andattentive. I always get escorted to the Disabled cubicle and my items carried to the cubicle. Emily m akes it a pleasure to shop in Fat Face.
2024年8月7日
FatFace - SUTTON COLDFIELD からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very friendly and helpful staff
The staff in this store are always very friendly and helpful.
2024年8月6日
FatFace - SUTTON COLDFIELD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - SUTTON COLDFIELD からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Problem solved perfectly
I had bought a summer top in May and put it away until the sun came out. I finally had a chance to wear it this week and was surprised to find that the security tag was still on it!! I did not have the receipt but took it to the shop and told them my story. They were able to check out my profile and found the purchase. They then apologised and refunded my money and sold it back to me at the sale price as some compensation for having to go back to the store. Excellent service!! In fact the staff are always friendly and helpful in my local shop.
2024年8月9日
自発的なレビュー
FatFace - SUTTON COLDFIELD からの回答
Hi Alison, Thank you for your 5* review. I am sorry to hear that your item still had the security tag still attached. I am happy that the Sutton Coldfield store managed to get this sorted for you. I will pass your comments onto the store and their area manager. Many thanks-AB.
Fab Fat Face
Great quality clothing. Fantastic shops. Absolutely wonderful helpful staff. I struggle to find some not to love about Fat Face!
2024年7月15日
FatFace - SUTTON COLDFIELD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer! We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Shorts was great nice fit just didn’t…
Shorts was great nice fit just didn’t like the way they are packaged spoils the moment you open them you have to iron to try on
2024年7月5日
FatFace - SUTTON COLDFIELD からの回答
Hi Raymond
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience. I will be sure to pass your comments regarding packaging to the correct departments.
Take care, LE
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