I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Genuine and heartwarming encounter with a lovely girl named Amber, She couldn’t do enough to help me 🙂 even when dealing with multiple customers, she still thought to check in with me. It’s staff lik... もっと見る
企業が回答しました
I rushed into the store needed some shoes as I had stupidly left my trainers at home and, after a fancy event, only had heels to go to a concert- I would not have survived the night!! Then the wonde... もっと見る
企業が回答しました
I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, 英国
- 020 7620 3044
4.8
優良
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy ordering process
Quick and easy ordering process. Great sales and great products
2024年12月8日
FatFace - WATERLOO 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to buy online and collect
Bought a sweater online and was able to collect from a shop in London on my last visit there.
2024年11月26日
FatFace - WATERLOO 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Best bag ever
Best bag ever. Waited for years to buy it. Leather is beautiful and the sales associates in waterloo are so lovely. Thanks
2024年11月12日
FatFace - WATERLOO 2 からの回答
Hello Manuela
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Waterloo store - this is great to hear. Take care, LE
Speedy delivery and kept updated on…
Speedy delivery and kept updated on delivery via emails
2024年8月7日
FatFace - WATERLOO 2 からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Lovely quality
I recently bought stripe linen blend trousers and a linen blend vest top. Both super cute and stylish and well made.
2024年7月26日
FatFace - WATERLOO 2 からの回答
Hi Jessica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service from an Italian lady
Great service from an Italian lady. She advised me well.
Good quality clothing.
2024年7月26日
FatFace - WATERLOO 2 からの回答
Good morning
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so happy to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -SM
Very friendly staff quickly helped me…
Very friendly staff quickly helped me with my online return.
2024年7月7日
FatFace - WATERLOO 2 からの回答
Hello Ella
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WATERLOO 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave us your review.
I am so pleased to read your feedback regarding service and delivery. We look forward to welcoming you back soon.
Take care. -GM
FatFace - WATERLOO 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great quality clothing
The quality of Fatface clothing is great!
The staff are always helpful. Thank you!
2024年5月8日
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -SW
FatFace - WATERLOO 2 からの回答
Hi Ali,
Thank you for your 5* review. Pleased to hear that you loved your new dress. Have a great day-Many thanks-AB.
Superb customer service at Waterloo…
Superb customer service at Waterloo station FatFace. I bought footwear and the super helpful man who rang up my purchase reminded me I was eligible for a discount. He was really lovely and i’m a very happy customer. Thank you!
2024年5月11日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Waterloo store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Refunds
I’m normally size L but it’s fitted me more like XXL!
However on returning it there was no problem and refund was next day
I’ve since re ordered it in size S as medium is out of stock but I’m hopeful as the large was so oversized
2024年4月29日
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear sizing was not quite right on this occassion. We will be sure to pass your feedback on.
I am pleased the return was efficient for you.
Take care. -GM
Just love my dungarees
Just love my dungarees. Very easy to pick up from Fat Face at Waterloo Station.
Very friendly and helpful assistant at this store. Xxx
2024年4月19日
FatFace - WATERLOO 2 からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great visit to our Waterloo Store and that the team were so friendly and helpful. I hope you continue to love your shopping experience with us.
All the best, MM
FatFace - WATERLOO 2 からの回答
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Waterloo store to be so nice when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
Just bought some jeans and a gorgeous…
Just bought some jeans and a gorgeous jumper and so pleased! Was served by a lovely and friendly shop assistant, she was fab. Thank you xx
2024年3月31日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Not my first rodeo
Not the first time I've purchased from FatFace. Also not my first time dealing with the staff at London Waterloo. They're fantastic. Cheery, helpful and hones (left my wallet on the count only for them to come to me and give it back! Fantastic people and bloody good clothes
2024年3月23日
FatFace - WATERLOO 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great dress
Great dress, good quality. Fatface order and return was smooth and painless.
Staff polite and friendly.
Just wish they hadn't closed my local branch.
2024年3月23日
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you love your item, and have enjoyed using our service!
Take care. -GM
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。