Lovely shop with great stylish clothes, good quality clothing at reasonable prices. Styles are fashionable but different from the chains on the highstreet . Glad this shop is still here as so many Fa... もっと見る
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I submitted my order and it was available to collect from the Waterloo store within 24 hours. Staff were helpful and efficient when I came to collect my order. The items I ordered are good quality... もっと見る
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I ordered online to click & collect. I actually saw the item in store then bought two sizes to see what fit, online Online experience straight forward & I was updated frequently. Collecting from s... もっと見る
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I received clear communication about my delivery and reminders to come and collect my package. The staff at Fatface were accommodating when I couldn't find the barcode which was in one of the emails I... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 11/12 The Balcony, Waterloo Station, SE1 7LY, London, London, 英国
- 020 7620 3044
4.7
優良
114件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Felt welcome from the moment I went…
Felt welcome from the moment I went into the store. Andrew was very knowledgeable about the products and helped me over come some decisions.
Great experience!!!
Thanks!!
2024年2月16日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hi Darren,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
The Waterloo store is a great place to…
The Waterloo store is a great place to pick up if you live in SW London. You are in and out in a few minutes as the staff are super efficient!
2024年2月9日
FatFace - WATERLOO 2 からの回答
Hi Andy,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Fab customer experience
Had a fab experience on store today with Andrew and Jay. I was looking for a gift for my husband and I felt like I had a personal shopper, advising me on styles and offers in-store. Will be back again. Felt very valued as a customer, thank yiu!
2024年2月14日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Good morning, Mandy.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Thank you Andrew for such a wonderful…
Thank you Andrew for such a wonderful experience! So positive, super helpful, loved the 20% off.
Store layout is great too. Clean and easy to find items
2024年2月13日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Very efficient delivery to my selected…
Very efficient delivery to my selected store. It arrived within timescale stated.
2024年2月5日
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
Good quality clothes
Good quality clothes, ordering and delivery was simple and staff are friendly and helpful
2024年2月3日
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding quality, delivery and service. We hope you love your order!
Take care.- GM
Great service at Fat Face, Waterloo, London …
I have been a customer of Fat Face for years. I often visit the Fat Face store in Waterloo station and can’t fault the service I receive every time I visit. Whether it’s to pick up an online order or buy in store, Amber and the team are always ready to help. I would recommend visiting this store for the range of products they have in store and the service.
2024年2月8日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon!
Thank you for being a loyal Fat Face customer.
Take care. -GM
What an amazing shop the female staff…
What an amazing shop the female staff are amazing love the boots and Macs black ones preferably need those plastic body bags back mwah Stuart and the rudder and more disgusting the website and clothing the better xx
2024年2月3日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I ordered online to click & collect.
I ordered online to click & collect.
I actually saw the item in store then bought two sizes to see what fit, online
Online experience straight forward & I was updated frequently. Collecting from store was easy, staff polite!
I kept one & returned the other, again straightforward return to store!
A good shopping experience!!
2023年12月6日
FatFace - WATERLOO 2 からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a positive experience when ordering from us and when collecting your order in store. I will be sure to pass on your lovely comments to our crew in the Waterloo store.
All the best, MM
Being able to collect from store
Being able to collect from store. Delivered to store in the allocated time.
2023年11月24日
FatFace - WATERLOO 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - WATERLOO 2 からの回答
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Waterloo store.
Take care, JB
Online location of stock very good
Staff at branches helpful and could locate where stock of a specific item was available - even in London (St Pancras and Waterloo Stations).
2023年11月7日
FatFace - WATERLOO 2 からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Helpful staff at the Waterloo Station…
Helpful staff at the Waterloo Station branch but goodness knows how it ended up at the Southwold branch before it was redirected here.
2023年11月6日
FatFace - WATERLOO 2 からの回答
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient
Nice staff in the Waterloo store. Nice store, beautiful and well organised. The clothes are rather expensive when not on sale.
2023年10月27日
FatFace - WATERLOO 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - WATERLOO 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
I had to return a top as it was too…
I had to return a top as it was too small and the assistant explained that there was a similar top in the store, which I might like. She took me over to where they were and suggested I try two sizes on, so that I would know which fitted better. Excellent customer service!
2023年8月29日
FatFace - WATERLOO 2 からの回答
Good Afternoon Ali,
Thank you for taking the time to leave us a review.
We really appreciate your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a great day! - JW
Great savings in the sale
Great savings in the sale and a lot of items to choose from. Good quality items. Staff in the store are very helpful.
2023年8月16日
FatFace - WATERLOO 2 からの回答
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - WATERLOO 2 からの回答
Thank you so much for your feedback. We deeply appreciate your comments! - RS
Excellent friendly and helpful service…
Excellent friendly and helpful service this morning from the team at Waterloo Station. So handy to have the shop there. Enjoying this summer’s trousers - cool and a good fit.
2023年7月13日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hi Celia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff at Waterloo station
Lovely staff at Waterloo station. Really helpful and polite. I left my travel card in the changing room. After running after me, and not finding me, they kept safe until I returned. Thank you! Oh and I bought a lovely dress too.
2023年7月8日
自発的なレビュー
FatFace - WATERLOO 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
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