I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... もっと見る
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Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... もっと見る
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I made the mistake of ordering two of the same item on line! When I collected in store I explained what I had done and they immediately sorted the return and refund within minutes. The shirts I bought... もっと見る
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A good selection of clothes for different adventures. The company has always had good quality & styles that lasts. Easy website to use. Shame some local stores had to close, like Southsea. Nice size... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, 英国
- 01489 557170
4.8
優良
186件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Even though I'm short, plus size and over 60, with Fatface I can still wear quality, well-fitting outfits that make me feel pretty and not frumpy!
Love that you can send orders to store for pick-up. The sizing is amazing with plus size short length - rarely seen elsewhere. i also value the quality fabrics and laid back and pretty designs. Even though I've turned 60, with Fatface I don't have to feel frumpy! Thankyou :)
2024年10月3日
FatFace - WHITELEY からの回答
Hello Linda
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Whiteley store - this is great to hear. Take care, LE
FatFace - WHITELEY からの回答
Hello Jane
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WHITELEY からの回答
Hello Marie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WHITELEY からの回答
Hello Fiona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WHITELEY からの回答
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online click collect
Ordered online click collect. Went to store. Too big so store changed item for smaller size. Love the quality chinos.
2024年7月1日
FatFace - WHITELEY からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The delivery into store service is very…
The delivery into store service is very poor.
Ordered on line and it took 6 days to reach the store.
Admittedly some of the days were over the weekend but I believe such an iconic brand should fulfil deliveries faster
2024年5月30日
FatFace - WHITELEY からの回答
Good morning,
Thank you for taking the time to leave your review.
I can confirm that we do state on our website that click and collect orders may take 5-7 days to be delivered to store and so I can confirm that this order was delivered within our specified time frame.
Take care, MM
Love buy clothes but best buy chino…
Love buy clothes but best buy chino shorts from fat face shop.. I have got 3 pairs of chino shorts and hope it will black chino one day
2024年5月16日
FatFace - WHITELEY からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased that you have enjoyed shopping with us online. Take care – CD
Item arrived quickly.
2024年5月15日
FatFace - WHITELEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Wren waterproof coat
I had ordered 2 sizes for the wren waterproof coat. I wasn’t sure which would be the best fit. Tried them on and picked the sized one I wanted. Staff were very helpful and refunded the other one with no problems. They were extremely friendly and helpful. Very pleased with my sale purchase.
2024年5月8日
FatFace - WHITELEY からの回答
Hi Karen,
Thank you for your 5* review. I am am pleased to hear that our Whitely store were able to help you and you are happy with our service. Many thanks-AB.
Good shopping experience at Whiteley
I collected an online order at your
Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton) & also bagged some great sale items. including kids clothes. I prefer to invest in quality, that look & feel good on My experience is that Fatface garments also washwell too.
2024年5月6日
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your review.
We are delighted to hear you have enjoyed using our Click and Collect service, and had a great experience instore. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Goods and returns
Online purchases are ready and quibble-free.
Items are good quality and will buy in future.
Thanks
2024年4月9日
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Fast delivery
Fast delivery. Unfortunately I had to return one item and that was straight forward
2024年4月23日
FatFace - WHITELEY からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that returns are straight forward. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fat face products are always of good…
Fat face products are always of good quality and unique from other brands.The online service is easy to use and quick to arrive.
2024年4月23日
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to read your positive comments regarding quality, and service!
Take care. -GM
Well made cotton twill shirt.
Well made cotton twill shirt.
Changed from M to L to enable comfortable wearing of tee shirt underneath. Shop very helpful.
2024年4月24日
FatFace - WHITELEY からの回答
Hi Peter,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
FatFace - WHITELEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly Staff Member
Atmosphere in the shop was friendly, helpful staff and easily made shopping for an old man like me! Thank you to the helpful Jack for assisting me with trying to find the right sizes, now I know my European size!, very easy going and happy to help!
2024年3月23日
自発的なレビュー
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Click and collect .Order not suitable
Click and collect .Order not suitable , tried to return it to store however they couldn’t. No return label. Staff in store very unhelpful and rude
2024年3月24日
FatFace - WHITELEY からの回答
Good afternoon, Liz.
Thank you for taking the time to leave us your review, although I am sorry to read of your disappointment with our customer service at one of our stores.
I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us at customer services regarding this, therefore I have emailed you to try and help resolve this matter.
In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Nothing went wrong
2024年3月22日
FatFace - WHITELEY からの回答
Hi there,
Thank you for taking the time to leave your review.
We are pleased to hear that everything went well with your order.
Take care. - GM
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