A physical shop must add value to compete with online home delivery pricing. Fat Face add value by excellent customer service. Acknowledgment that you are in the shop exceeds most of their competition... もっと見る
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I collected an online order at your Whiteley store where I found the staff were efficient, helpful & friendly There was a good selection of stock in-store, I bought a nice top, (lovely soft cotton)... もっと見る
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Excellent Clothes shame about online ordering when requiring a delivery to a local store. Twice on 2 orders weeks apart I've had an issue with delivery to my local store. One order took three weeks a... もっと見る
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Easy to order on line and clear communication around delivery . The jacket is great, light weight and great for this time of year. Very pleased with it and even better at a sale price.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit E5 Whiteley Village Shopping Centre, PO15 7PD, Whiteley, Hampshire, 英国
- 01489 557170
4.7
優良
175件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff were great
Staff were great, helped me decide on the right size and reordered when they didn’t have my size in stock.
2026年5月6日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Shop staff who add great value
A physical shop must add value to compete with online home delivery pricing. Fat Face add value by excellent customer service. Acknowledgment that you are in the shop exceeds most of their competition, but they go further by finding your size in the back store and doing their job to help you buy their products with a smile and pleasant attitude. Outstanding service that's not forgotten, so thank you very much.
2026年4月29日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order on line and clear…
Easy to order on line and clear communication around delivery .
The jacket is great, light weight and great for this time of year. Very pleased with it and even better at a sale price.
2026年4月25日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always good
Sizes consistent Ethical product sourcing /manufacture.
Friendly ,efficient staff .Clean, tidy store. Easy parking. Click and collect ,speedy delivery.
2026年4月8日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy order and good communication
Easy order and good communication. Always found Fatface products good quality.
2026年4月1日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent experience
Easy website to negotiate. Click and collect to choice of shops and refunds available in store. Couldn't get online in store to retrieve my order details but the friendly and efficient assistant just looked it up on system with no issues.
2026年2月16日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well made and true to size
2026年1月26日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It was easy to order online
It was easy to order online. My goods arrived early into the store and I was informed via email. The assistant in the store at Whiteley was welcoming and friendly and dealt with me quickly. The product is extremely good quality.
2026年1月10日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly & helpful staff
Friendly & helpful staff. My order was collected very easily indeed. Thank
You.
2026年1月10日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick and easy online purchase
Quick and easy online purchase. Lovely, good quality jumper bought in the sales. Quick and easy collection as well, from the store.
2026年1月7日
FatFace - WHITELEY からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
FatFace - WHITELEY からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
FatFace - WHITELEY からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Excellent service
2026年1月6日
FatFace - WHITELEY からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Good prompt service
Website was easy to use, could pay as a guest without having to get an account, goods arrived on time and notifications to me were prompt.
Service in the shop as I collected were very efficient.
2025年12月6日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great experience
FatFace in Whiteley are great, love shopping in there and can always find something to wear.
2025年12月4日
FatFace - WHITELEY からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
the menswear combines original design…
the menswear combines original design with quality at value for money prices
2025年12月4日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Beautiful jacket
Beautiful jacket. The leather is soft, slightly quilted so warmer than others. Great shape and a fit, can’t wait to wear it.
2025年11月16日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery to store
Fast delivery to store
Helpful staff when I picked up
Fit of item perfect
True to size
2025年10月8日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivered to store on time
Delivered to store on time. Friendly and helpful staff in store.
2025年9月8日
FatFace - WHITELEY からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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