Red polo shirt had a colour warning on the label. It was instantly noticeable and very useful. Garment quality is consistently good. I order online and collect from my local store, where the staff are... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Not only quality products made for life But excellent helpful staff giving a first Class personal service Unfortunately sadly lacking in retail stores These days
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Everyone needs a Dionne when they are looking for an outfit. Just had a personal shopping experience with her at the Wimborne branch and she is amazing. I live in jeans and jumpers, she managed to coa... もっと見る
企業が回答しました
I am still awaiting delivery of my order which was due to arrive last Saturday. Really not impressed. Regards, Ann Richmond
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
17 The Square, BH21 1JA, Wimborne�Minster, Dorset, 英国
- 01202 856248
4.8
優良
169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Helped me get a gift receipt
I bought a 12 for a present then decided I should have bought a 14. I ordered it to go into the store in Wimborne. As I wanted a gift receipt the sales assistant refunded me for the 12 and let me ‘return’ the 14 and buy it again giving me a gift receipt
2024年2月9日
FatFace - WIMBORNE からの回答
Good morning, Karen.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Wimborne store.
Take care, JB
FatFace - WIMBORNE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Great advice regarding the best style…
Great advice regarding the best style of jeans to flatter my figure. Which enabled me to make the correct choice. Excellent customer service & prompt delivery. I'm one very happy customer 😊
2024年1月11日
FatFace - WIMBORNE からの回答
Good Afternoon Anne-Marie,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we really appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - WIMBORNE からの回答
Hello Colin
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Lovely products so easy to pick up and…
Lovely products so easy to pick up and order! Lovely friendly lady on the checkout
2023年12月10日
FatFace - WIMBORNE からの回答
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excessive packaging. NOT environmentally friendly!
I ordered a hand warmer into store. When it arrived, it was sealed in a plastic bag, then wrapped in a metre long sheet of brown paper and then enclosed in a cardboard box at least 20 times its size. I thought you were supposed to be environmentally friendly?
The woman who served me seemed to think that this excessive packaging was ok because it was all recyclable - but as I pointed out, just because it’s recyclable, doesn’t guarantee that it is actually going to be recycled. It depends on how conscientious the person picking up the package is. Therefore, you have a responsibility to guard against excessive waste from ending up in the wrong bin, by reducing your packaging to the minimum. The hand warmer that I ordered was soft and unbreakable. The amount of packaging it came in was a joke!
2023年12月2日
FatFace - WIMBORNE からの回答
Hello Ruth
Thank you for your review.
I am sorry to hear of your recent experience with us.
Please be assured that I have raised this with the appropriate department to look into for future consideration.
Have a lovely evening! - EP
Excellent customer service
Excellent customer service, quality of products and locality of store.
2023年11月23日
FatFace - WIMBORNE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good selection of high quality clothing…
Good selection of high quality clothing . The staff are friendly and helpful and they love dogs!
2023年11月16日
FatFace - WIMBORNE からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - WIMBORNE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online and picked up from Wimborne
Ordered online and picked up from Wimborne. The whole process very simple and the staff so friendly and helpful. Nothing is too much trouble for them.
2023年10月16日
FatFace - WIMBORNE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Really helpful staff
Really helpful staff. Had the items I wanted and as I am local to the town didn't have to travel any distance.
2023年10月12日
FatFace - WIMBORNE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Good experience
Easy online ordering, followed by prompt delivery to Store.
Unfortunately had to return some items, which I chose to do in Store. Easy return process & lovely staff at your Wimborne Store.
2023年10月17日
FatFace - WIMBORNE からの回答
Thank you for your positive review regarding your recent visit to our Wimborne store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace - WIMBORNE からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fox jumper
Easy to order and prompt delivery to store. A lovely soft jumper. I am sure my granddaughter will love it!
2023年9月28日
FatFace - WIMBORNE からの回答
Good afternoon, FatFace customer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope your granddaughter loves her new jumper and you continue to enjoy shopping with us.
Take care, JB
Staff always really friendly and…
Staff always really friendly and consistent in product quality
2023年9月18日
FatFace - WIMBORNE からの回答
Hi Steve, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD
Good customer service
2023年9月21日
FatFace - WIMBORNE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Great ordering process and service in…
Great ordering process and service in store
Really helpful and friendly
2023年9月14日
FatFace - WIMBORNE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Order Collection
It’s great that collect from store is back. Order arrived there quickly and staff were very friendly when I went in to pick it up.
2023年8月17日
FatFace - WIMBORNE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
FatFace - WIMBORNE からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! SK
Padstow Shorts
Quick delivery to store.
I’ve brought these shorts before and love the style and was surprised and happy to see them in the sale.
2023年8月12日
FatFace - WIMBORNE からの回答
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
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