Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... もっと見る
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It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... もっと見る
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Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... もっと見る
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Fat Face clothing is great quality and the fit is good, also offers a short length which is helpful. I find the staff are always so helpful and friendly, I really enjoy the whole shopping experience a... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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very lovely and professional service fantastic sales as always I've been a long term customer and fat face is a reliable retailer and have a secure returns policy i have never had an issue love the style watch out for sizing though can be on the large size

FatFace - WOKING からの回答
I ordered a dress to collect at my local store and found the staff there friendly and professional .

FatFace - WOKING からの回答
Very Happy always great quality you expect from FatFace 👍🏻

FatFace - WOKING からの回答
I went to my local store to collect an order. I find the assistants always friendly and approachable whenever I'm in the store.
And it does make a difference especially as good customer service is lacking in many other shops.

FatFace - WOKING からの回答
Ordered required size in shop(as didn’t have my size in store) & had delivered to my home next day 😊👍£2.50 delivery so all good as car park charge to pick up would of been more & time etc 😊👌

FatFace - WOKING からの回答
Ordered online for delivery to my local store. Delivery was delayed by one day but not a problem. Staff at the Woking were great and picking my stuff up was easy.

FatFace - WOKING からの回答
The products are always good quality although sizing can be a little unpredictable sometimes! The collection experience at our local store is always excellent!

FatFace - WOKING からの回答
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. Instead I received a message saying it was delayed and I would receive further information later. Went home and almost immediately had messages saying it was ready. Went in the following day and they couldn’t find it.

FatFace - WOKING からの回答
Nothing wrong with the process of : ordering, receiveing & unfortunately returning my purchases!! I’ve been wearing XL in ‘all FF’ shirts for many years.
Only to find this years purchases of XL were far bigger than in previous years.
Unfortunately no styles of shirt's were available in ‘ L’ for me to try?!?!?!
This is not a complaint, just a a disappointing personal outcome!!
Perhaps more stock would have saved my day?!
Great products & quality, just missed out on sizing !!

FatFace - WOKING からの回答
Great customer service from Natalie at the Woking store. I managed to buy 2 pairs of jeans which fitted me perfectly thanks to her help. Her customer service was top class.

FatFace - WOKING からの回答
We ordered two items for collection in the Woking shop. They found one quickly and said the other one is here somewhere but they couldn’t find it. Eventually they said they would order it again for home delivery next day at their expense. The item did arrive next day at home.

FatFace - WOKING からの回答
The ability to collect deliveries in-store revolutionises the shopping experience, reducing shipping costs and making returns incredibly convenient.

FatFace - WOKING からの回答
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days. Appreciate the quality of the clothes which is far superior to those of the fast-fashion outlets in the same shopping area

FatFace - WOKING からの回答
Such attentive service from Sharon and Matt.

FatFace - WOKING からの回答
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