I had ordered quite a number of items online as I was unable to visit the store in person because of ill health. I was happy with some clothes, but others weren’t suitable at all, so I phoned my local... もっと見る
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Efficent and friendly customer care in the shop. Sadly the product was 'the right size' - I had bought a similar item in a different colour - and yet it didn't fit.
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In the Woodbridge store today and really loved it. Well laid out shop, gorgeous clothes and great air conditioning on a boiling day…..but most impressive of all were the lovely ladies working ther... もっと見る
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Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for mone... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 2 11 Thoroughfare, IP12 1AA, Woodbridge, Suffolk, 英国
- 01394 389314
4.8
優良
99件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - WOODBRIDGE からの回答
Hi Stephen,
Thank you for this 5* review!
It's so good to hear that you had a great experience in store with us. I hope you love your new items.
Have a great day!
JH
Had to return items as bought on line &…
Had to return items as bought on line & bought different sizes so took them back to the shop . So pleasant and no problem in doing it. In fact t found another item to buy!
2023年4月17日
FatFace - WOODBRIDGE からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – LB
Easy Online shopping.
Quick delivery to local FatFace shop.
Friendly helpful staff.
Perfect fit..as always.
2023年4月23日
FatFace - WOODBRIDGE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I am alwaymy purchases
I am always pleased with my purchases, I am still wearing items that are 5-6 years old and look as good as new. The ethos of the company is brilliant please continue with your beliefs.Plus your shop staff are lovely not pushing you but very helpful.
2023年4月15日
FatFace - WOODBRIDGE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Purchasing items on line was a…
Purchasing items on line was a relatively easy experience, as was returning one of the items. Very quick response to returning the money into my bank. Usually, I have a stressful time waiting for money to be returned from other outlets.
2023年4月13日
FatFace - WOODBRIDGE からの回答
Thankyou so much for your review, we are so pleased to hear your experience with returns was prompt and positive! - Have a wonderful day, BP
Great service in store
Great service in store and speedy delivery of replacement dress for my partner. New member of staff was super helpful in finding an alternative item due to end of line. Great customer service in both Woodbridge and Norwich stores over the last couple of weeks. Fantastic company!
2023年3月15日
FatFace - WOODBRIDGE からの回答
Good afternoon, Rob
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woodbridge store.
Take care, JB
Frequently I buy the products and…
Frequently I buy the products and always happy Quality and stitch.
Also on returning/or resizing when it occurs the Team are very proficient.
Thankyou Fatface.
2023年3月17日
FatFace - WOODBRIDGE からの回答
Good afternoon, Frazer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Woodbridge store.
Take care, JB
I love my new jumpers
I love my new warm, stylish jumpers so much I’ve just bought another one in a different colour.
2022年12月13日
FatFace - WOODBRIDGE からの回答
Good afternoon, Sandra
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Very professional like the idea of…
Very professional like the idea of ordering online but if having to return convenience of returning to shop is great
2022年10月29日
FatFace - WOODBRIDGE からの回答
Thank you for this lovely review. We really appreciate all feedback, so we are so happy to receive these comments! - RS
Easy to return in store
2022年11月3日
FatFace - WOODBRIDGE からの回答
Thank you for your review. We will feed this back to our wonderful angels in store :) - RS
Always buy my clothes in the FatFace…
Always buy my clothes in the FatFace sale, get great bargains!
2022年8月24日
FatFace - WOODBRIDGE からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - WOODBRIDGE からの回答
Hi Nigel, thank you for your lovely review on the Woodbridge store, I am so pleased you had a great visit. Take care, LE
Excellent customer service when dealing…
Excellent customer service when dealing with a return.
2022年5月15日
自発的なレビュー
FatFace - WOODBRIDGE からの回答
Hi John
Thank you for your 5* review. I am pleased to hear that you that you are happy with our online service and returns policy. Many thanks-AB
Great customer service.
Very helpful and friendly staff. Really made you feel welcome whether you purchased or not and certainly knew their products.
2022年4月23日
FatFace - WOODBRIDGE からの回答
Good Morning, What a lovely review for the Woodbridge team! That is great to hear! Your comments will be passed on. Take care, LE
Lovely, well made tops
Lovely, well made tops at a great price in the sale.
I’m 5’ 2’’ tall and a size 6 (in Fat Face clothing) and the tops are flattering at the waist and on the shoulders. I’m really pleased with my purchase
2022年4月5日
FatFace - WOODBRIDGE からの回答
Hi there
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace top. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! DW
Always assured of a welcome when…
Always assured of a welcome when visiting my local store. Aldeburgh and Southwold are the same too. Very helpful staff who are prepared to go the extra mile. I think Woodbridge is quite a spacious store, but I know some things they do not stock as it is not considered a large branch. Wish you could squeeze a bit more in there though.
2022年2月14日
FatFace - WOODBRIDGE からの回答
Hello, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff in Aldebrugh, Southwold and Woodbridge stores. Thank you for being a loyal customer of ours! Have a great day! Take care, LM
Lovely!
I visited the FatFace store in Woodbridge this morning. The people working there are lovely. Well worth a visit.
2022年2月5日
FatFace - WOODBRIDGE からの回答
Hi Julia, I am so pleased to hear you a had a pleasant shopping experience in our Woodbridge store, your feedback will be passed on. Have a lovely day, LM
FatFace - WOODBRIDGE からの回答
Hi Jane, Thank you for taking the time to leave us a review, we hope you will be pleased with your new purchase. Take care, LM
The staff went above and beyond for me
The staff went above and beyond for me. I asked if an item could be put aside as I had forgotten my purse.
I was so happy a week later when I went in the store not only had they put the item aside they remembered I forgot my purse.
I love going into fatface I always feel so welcome, which makes me want to browse longer and keep returning.
2022年2月2日
FatFace - WOODBRIDGE からの回答
Hello Maria, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Have a great day! Take care, LM
Very good service and lovely goods
Very good service and lovely goods, everything fitted and looked good
2021年11月28日
FatFace - WOODBRIDGE からの回答
Hi Karl,
Thank you for leaving us your 5 star review.
We hope you enjoy your new items!
Have a lovely day! - ES
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