The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
企業が回答しました
Super entreprise. On attend que ils commencent de vendre online via leurs magasins Français… livraison uk pour l’instant
企業が回答しました
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, 英国
- 01904 635788
4.6
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A convenient and friendly experience
I collected my order from Fat Face and the service was very quick and convenient. The girl on the desk very kindly took my items out of the packaging and offered to recycle it for me whilst I tried on the clothes to check they fitted. A friendly, helpful service that made my shopping experience quick and easy.
2026年5月1日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful friendly staff
2026年4月30日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service in the store at…
Great customer service in the store at York, enough input from staff without them getting under your feet. Great fit and quality of the merchandise.
2026年4月26日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Happy experience in Shop in York bought…Fatface top store
Happy experience in Shop in York bought a new top . Nice pleasant service all with a smile.well done and thank you.
2026年4月25日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online order for click and collect was…
Online order for click and collect was very efficient! Staff pleasant-all together a good experience.
2026年4月24日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Deliverie not received.
Well, it started off badly. I ordered the beautiful blue long sleeve, lightweight top for my daughter with a next day delivery. She admired mine and was going away. No fault of Fat Face but was delivered to the wrong address. I had a call the following day from my complaint and the following day received my order. A truly rapid response! Thank you. Would recommend. Beautiful quality and great service. Thank you.
2026年4月21日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quality garment
2025年12月12日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
They are just great
They are just great! No issues no problems great after service.
Good quality things that last.
2026年2月20日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Jean épais désagréable sur la peau.
2026年2月15日
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer Service
Associate do not seem to be interested in the customers. They were just talking to each other.
2026年2月11日
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Uncomfortable & could not leave review on respective product page
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm.
Based on reviews published reviews I was expecting it to be soft, but it turns out to be too itchy even when washing with extra softener etc. Also, it's bulky and still not warm. I will sadly be putting this one into a charity bag.
I couldn't leave a review on the Fatface website, which I thought was a bit unfair though could be my system settings, hence sharing my experience here.
2026年2月7日
自発的なレビュー
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
2 items ordered
2 items ordered. both arrived correctly and on time at the shop to collect. Happy customer :)
2026年1月12日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent fit.
2026年1月16日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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