The initial item arrived very quickly, i took it back to the shop where they were so helpful . I then e mailed to ask if the smaller size would come back and got a response (and follow up) to that. I... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Saw a pretty pale pink blouse online and found it in the York store, flattering if a little thin on the material. Generous sizing, will take me into autumn with a cardi. Helpful staff.
企業が回答しました
Super entreprise. On attend que ils commencent de vendre online via leurs magasins Français… livraison uk pour l’instant
企業が回答しました
I normally like Fatface. However, recently I bought a sweater (Ali Natural Argyle Knitted Jumper) for £59 which turns out to be uncomfortable and not warm. Based on reviews published reviews I was... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
28/29 1/3 High Ousegate, Nessgate, YO1 8RX, York, North Yorkshire, 英国
- 01904 635788
4.6
優良
336件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sale price was very good along with the…
Sale price was very good along with the service at the till.
2026年1月4日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A smart jumper which fitted perfectly…
A smart jumper which fitted perfectly and of high quality and staff at the York store were extremely helpful.
2026年1月6日
FatFace - YORK 2 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Always polite service and lovely shops…
Always polite service and lovely shops to visit. Good quality clothing too
2025年12月23日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Product and price were very…
Product and price were very good,service was super fast,if I have any reservations it would be the delivery came a day earlier,than my requested day and was left on the door step all day (12 hours)in full view of potential theft as seems to be the trend these days. So the option of weekend deliveries is not really accurate, but over all great to deal with
2025年12月17日
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I have loved shopping Fat Face online…
I have loved shopping Fat Face online for several years but I won't be purchasing any more. In October 2025 I ordered a blouse and a faux fur gilet. The blouse arrived but the gilet never did. I tried with messaging in several ways and the phone number that was on my order with no success of any communication at all. One of their employees must have nabbed my gilet and just sent the blouse. I paid over $100 for that gilet. Extremely frustrating and disappointing. I guess this is the next level of shopping online: Being robbed by the company you purchase through.
2025年10月22日
自発的なレビュー
FatFace - YORK 2 からの回答
Hi Laurene
Thank you for taking the time to leave your review.
We're really sorry to hear that this has happened, but we can't see that you have been in touch with us.
Please visit out Contact Us section of our website, where you will be able to speak to a member of our friendly team, who will be able to help.
Thank you, LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Disapointing
My order was weeks later than it should have been also the updates were not accurate on time scale also which leads to disapointment not a good experiance the shirt was great though
2025年12月4日
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Always good quality
2025年12月4日
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very good experience
I ordered online to pick up in store.
The whole experience was very easy and the item which I returned was dealt with by a member of staff and the refund was very quick 10/10.
2025年11月9日
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Beautiful leather boots on sale
Beautiful leather boots on sale. Lovely leather boots with zip and laces
2025年12月5日
FatFace - YORK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The delivery eas very quick (next day)…
The delivery was very quick (next day) and the staff in the York store were very helpful, even though it was nearly closing time.
2025年12月4日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have not yet received the parcel has…
Have not yet received the parcel has been 8 days still no parcel have rung the helpline and rang the shop no parcel lost needed it for this weekend as we are going away very disappointed
2025年12月4日
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Website easy to navigate
Website easy to navigate. It was simple to find what I was looking for. Collection from the store was seamless
2025年12月4日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I like the selection of clothes and the…
I like the selection of clothes and the sizes offered. Also still have a significant presence on the high street which is a bonus.
2024年12月20日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely quality
Went into store as I prefer that to online shopping and staff helped look for the size and colour I wanted. This cardigan was only available online in my size. So ordered and picked up in store. Happy with ease of process and cardigan quality. Got sale price too.
2025年11月2日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great 100% cotton little dress
Great 100% cotton little dress, a bargain at the sale price, easy to wear, easy to order
2025年11月6日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - YORK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
I ordered a dress and it's the first…
I ordered a dress and it's the first time I've ordered anything from fatface so I was a bit apprehensive , I needn't have been ! The quality of the dress was great and it looks even better than it did online
2025年10月26日
FatFace - YORK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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