Feather レビュー 1,430

I was rejected from healthcare due to a common condition that a high percentage of everyone on the planet has and without even being provided with an alternative option (that covered me for everything but the condition). Their website would have you believe that only extenuating and extreme conditions will lead to a denial of coverage. This is simply not true. I now understand why according to a German government review that 26% of all Germans believe they are discriminated against in health insurance. Feather simply serves to continue that discrimination against those who are truthful about their conditions.

I would like to share my experience with my insurance coverage, which unfortunately turned out to be deeply disappointing in practice.

I had both liability insurance and legal insurance, believing I was properly protected in case of unexpected situations. During my tenancy in Germany, I paid my rent fully, on time, and without a single delay throughout the entire contract period.

After moving out, the landlord presented a very high damage claim, largely related to general wear and tear, minor wall markings, children’s drawings, and traces caused by normal use and moving furniture. These are issues that, under German law (§538 BGB), are generally considered normal usage, not tenant-caused damage.

I contacted my liability insurance, expecting support. However, the claim was rejected on the grounds of “excessive use,” without a clear differentiation between accidental damage and normal wear and tear. In practice, this meant that the insurance did not provide coverage in the situation where it was most needed.

At the same time, I sought support from my legal insurance, only to realize that the coverage was either extremely limited or ineffective when facing a real legal dispute. Despite acting in good faith and having full documentation of payments and evidence, I was left to handle a complex legal process largely on my own.

This experience taught me an important lesson: having insurance can make you feel safe, but feeling safe is not the same as being protected. When a real conflict arises, the actual scope, limitations, and practical support of the insurance matter far more than the promise itself.

I am sharing this so others can make more informed decisions, carefully read policy exclusions, and understand that not all insurance products offer meaningful protection when it truly counts.

Katrina’s guidance was good. The treatment is respectful and useful…something not easy to find in German client support

Excellent customer service.

We need the correct health insurance to secure our visas and Feather sorted that out for us at a great price. Provided us with our much needed certificate in time for our visa interview. Website straightforward and any Questions where answered quickly, very helpful would highly recommend

Scheduled appointment made on time and very helpful associate. I signed up and am satisfied with my experience so far.

Clemence was very helpful and friendly. She provided a lot of good info.

All that it covers and simple self stems during signing up for it

Super friendly, informative, honest and easy to talk to. A++++ for service. I am impressed.

I've always had great experiences with the Feather team. They have been super friendly and super dependable throughout. As an expat, English language support has been crucial for me. Feather does exactly that and in addition they are super fast in answering my queries and concerns on the same day. Also their processes are very simple and user friendly. I'm extremely delighted and am grateful for all their support till now.

Dear Feather team: Thank you from the bottom of my heart. Though everyone of you have been super helpful I'd like to especially mention the help from Chris from Feather. His services have been exemplary. I'm super grateful to him for all his quick and on-the-point support. Thank you Chris. You are a charm.

Wish Feather and Chris a bright future ahead.

I spoke with Veronica and she is great! Very human and knowledgeable, she helped look for solutions for a atypical situation! Thank you very much!

Excellent customer support and advice from Eloi. He knows the insurance products and process inside and out.
As a company Feather has several coverage options to choose from so you can find a good fit for you. The coverage is always competitively priced. The claim process is easy and streamlined.

She was super nice and helpful, I had a lot of doubts but she was willing to make everything clear for me. I really appreciate her honesty. Thank you

Eloi was very approachable, clear, helpful and professional. He provided all of the information I needed, and more. Very impressive customer service, thank you!

Rob and Maria were very helpful and knowledgeable about the product that we had requested. Very informative consultation.

Feather was not only very helpful in setting up expat insurance, but also wonderfully responsive when I realized I'd set up duplicate policies. They quickly diagnosed the duplication, and refunded me for the extra policy. Very helpful and determined to do things the right way!

Quality of customer service and of the platform are top!

First of all, they’re great with their transparency and English support. But they also go above and beyond and are very efficient. Maria was specially a delight to work with. In my case, I was working with very tight timelines, and Maria made it happen within a couple days from quote to confirmation of coverage!

I would highly recommend feather to anyone who’s an expat and is looking for a hassle free experience and is not fluent in German

Eloi Lanthiez was professional and knowledgeable. The call went very smoothly and he responded to all my questions. I will most likely purchase Feather insurance now.

Had a video call with Reyes who explained everything fully and answered all questions that I put to her thoroughly.