Feefo レビュー 

907
TrustScore 5段階評価の1.5

1.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

A truly shocking experience. I left a one star review having purchased a car for just over £15k from a company called Fleet Sales Leicester Ltd. There was a mileage discrepancy with the vehicle becaus... もっと見る

5つ星のうち1の評価

Marts 2026 rejste min far og jeg (jeg er i kørestol) med det columbianske flyselskab Avianca fra Catagena til Medellin. Kaptajnen meddelte der var opstået tordenvejr i Medellin og vi måtte melle... もっと見る

5つ星のうち1の評価

“Good news only” accepted here. Whenever I write an honest review on Feefo giving a one star or two rating for the product or service in question plus constructive feedback, it always seems to ge... もっと見る

5つ星のうち1の評価

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... もっと見る

企業が回答しました

企業情報

  1. レビュー サイト
  2. メディア会社

当該企業による記述

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


連絡先

1.3

ひどい

TrustScore 5段階評価の1.5

907件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 35%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

1.3

すべてのレビュー

(907)

過去12か月のレビュー数: 155

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Platform can’t be trusted…

Update:
It’s taken Feefo 240 days to reply to my review on here, and what a disingenuous reply it is! Complete balderdash!

I was asked by suppliers if purchased from to submit 2 reviews. The first was rejected by Feefo. The second was edited and partially published.
a) What happened to free speech?
b) The reviews cannot be relied upon to be an accurate reflection of events.
c) There has to be an invitation arising from a purchase to make a review. Therefore, no subsequent customer service reviews allowed.

2025年7月6日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Yeeha,

Thank you for bringing this to our attention. We understand your frustration regarding how your reviews were handled and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating or edit the text of a review to change its meaning; our systems are designed to reflect exactly what you enter. We never delete or "partially publish" reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area, or if they contain sensitive personal information. Our goal is to ensure feedback is helpful, compliant, and placed in the correct category so other shoppers can rely on it as an accurate reflection of the product or service.

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. This email will clarify why a specific post may have been flagged. If you believe there has been a technical error with your rating or how your feedback appears, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

5つ星のうち1の評価

Terrible review platform

Terrible review platform. Asked me to write a review for Curry’s. When the review was not what they expected it to be, they wrote back to me informing me they could not publish my review as I had mentioned pricing. I simply stated my washing machine had arrived scratched due to being unpacked on the street first, before being hand balled in by two gentlemen. Our CCTV even captured them hitting post, then wall on way in. I finished review by stating, not at all what I expected after paying an extra £35 for premium delivery.

Feefo must be a paid service that brands use to make them look better. What’s the point in a review service that prevents freedom of speech.

2025年7月5日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Gavin,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area. Because your feedback focused on the delivery process and premium delivery fee rather than the washing machine itself, it likely triggered a moderation flag to ensure the comments are placed in the correct category for other shoppers.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments.

We would love to discuss any specific concerns you have and would appreciate more detail to help get your issues resolved for you. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

5つ星のうち1の評価

feefo or faffo

18 months after buying a Beko product we are very happy with I was asked to write a review. The product is very good and gave it 4 stars from a possible 5 and said I'd buy an other one in future. It's not perfect so I highlighted a few design faults. Feefo butchered the review dumping over 95% of it and took a several hundred words down to 'I have no issue with Beko. I did say that though and I don't.

On feefo.com in about us it claims ' .... Cawley was inspired to design Feefo. His vision was to offer businesses an independent, unedited platform for genuine customer-supplier dialogue, enhancing online trust and transparency." End quote.

That's not what feefo is doing. I have asked them to remove my six word review.

I wouldn't suggest anyone believes a word that's on feefo.

I will likely submit a complaint to the information commissioners office as it's very misleading.

2025年6月27日
自発的なレビュー
5つ星のうち1の評価

Don't use Feefo reviews...

I used the positive Feefo reviews when I decide to take out a subscription with Great Magazines - what a mistake! I have tried to put a genuine review on Feefo to warn others of my experience and it is impossible to work out how to do it!

2025年6月20日
自発的なレビュー
5つ星のうち1の評価

Poor and untrustworthy excuse for a review site.

Clearly a site companies use to scam consumers into thinking they are trustworthy and highly rated when in actuality the company makes it next to impossible to provide reviews.

One of the criteria is that reviews must be 4 weeks after the experience. This eliminates most consumers who would prefer to post immediately whilst their experience is fresh as opposed to forgotten. A typically scammy business tactic they will pose as a usp.

2025年6月19日
自発的なレビュー
5つ星のうち1の評価

Censored reviews

When you go to write a review, and then submit it, if you have written a bad one, you get an error message and it then it wipes out all the information you have written.

2025年6月17日
自発的なレビュー
5つ星のうち5の評価

Expert customer service

I called EVLO to see if they could help me out and to my surprise they did. I spoke to a lovely lady called Joanne. She went above and beyond my expectations to get me the best loan deal which has taken the weight of the world off my shoulders. From start to finish Joanne was thorough in every way possible. Explained literally everything to me. I cannot thank Joanne enough for putting a smile back on my face.

2025年6月12日
自発的なレビュー
5つ星のうち1の評価

Reviews screened - do not trust them

I was invited by Honda/Feefo to leave a review of the appalling service I received at Honda Grantham.
Feefo rejected the review even though it was technically correct, polite, and had no bad language.
DO NOT TRUST FEEFO REVIEWS THEY SCREEN THEM AND REJECT ONES THEY DO NOT LIKE. DO NOT TRUST ANY COMPANIES LIKE HONDA (UK) WHO RELY ON THEM FOR REVIEWS
Disgraceful behaviour - I shall never trust Feefo

2025年6月10日
自発的なレビュー
5つ星のうち1の評価

Rubbish reviews.

It’s impossible to leave a Feefo review for a holiday apartment that was double booked. So the owner is left unscathed and the customer’s holiday is ruined. Makes a mockery of the reviews.

2025年6月2日
自発的なレビュー
5つ星のうち1の評価

Unreliable

I wrote a negative review, in detail and gave the company 1 star. When it was published, they gave the company 2 stars and edited it down to 3 sentences. The specifics had all been edited out.

2025年6月6日
自発的なレビュー
5つ星のうち1の評価

Censureret anmeldelse

Jeg har ligesom rigtig mange andre, lavet en anmeldelse via Feefo. Alt negativt blev censureret væk, så der udelukkende var de gode ting tilbage.
Lad være med at lave anmeldelser via Feefo. Dybt useriøst & Novasol får også en dårlig review for at samarbejde med dette firma. Stram op!!

2025年6月1日
自発的なレビュー
5つ星のうち1の評価

As other reviewers have written

As other reviewers have written, I left a negative review for cottages.com and Feefo withdrew my review. I contacted them a number of times on order to try and get my honest review published but they sided with cottages.com who are their customer and left my negative review off the site. Completely dishonest behaviour and doesn't help future bookers/customers.

2025年6月4日
自発的なレビュー
5つ星のうち1の評価

Negative reviews disappear. Feefo is untrustworthy

I left a negative review to a business. My review disappeared within few hours.
Also another negative review left by another customer few days ago was also deleted.
This is very suspicious as even when I spoke with the business they were NOT concerned about the negative reviews (seems they knew it would be deleted). So Feefo is untrustworthy. Meaning bad businesses keep practicing poorly knowing Feefo will delete all the negative reviews.

2025年6月3日
自発的なレビュー
5つ星のうち1の評価

Rejected review without a proper reason.

Wrote a review for Bristol Airport Silver Zone car park. I said the service was excellent but that it was extremely expensive and that I had found an off-site alternative that was highly rated for about half the price. They rejected it because either a) I had named a competitor or b) I had provided details of pricing. What a waste of time!

2025年5月29日
自発的なレビュー
Feefo ロゴ

Feefo からの回答

Hi Mr Deryck,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as mentioning competitors by name or sharing specific delivery experiences in a product-specific review area. This helps ensure that feedback remains helpful and compliant for all users. If you'd like to know more about our moderation guidelines and how it works, please visit here:https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating or the moderation decision, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

5つ星のうち1の評価

Twice review rejected

I’ve done thousands of reviews, that’s what I do consumer reviews, non paid. It took me ages to write a condense review of a holiday we had at Heron mead site via hoseasons. Hoseasons were excellent, so much so we have booked another two additional two holidays. The fault here lies with Feefo. There wasn’t anything untoward in my review, and luckily I copied my review for Trustpilot. I don’t know what kind of game feefo are playing here at all. Moderators have stated partial review was made not all, no explanation why it wasn’t printed. I do hope Hoseasons use a different platform, I will not waste my time and energy doing a 5* review to not be used.

Awful company.

2025年5月27日
自発的なレビュー

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