femme.la レビュー 

I emailed customer service 10 minutes after placing my order, asking to cancel. They said they can’t cancel it because it’s already been shipped. Obviously, that is a lie. No online order ships in 10 minutes.

Avoid - this company is a disgrace, my emails have been ignored or simply just not read. I was seeking a full refund due to poor quality goods, poor sizing. They initially responded with an address in China- costing half the value of the goods. Then offered a 20% reduction on future orders- i will NEVER buy from them again. Their website has a London address no mention of China!!!

This store is definitely committing some form of fraud with their shipping. I filed with the DOJ, Verona Italy, LAPD and FTC about it today. I paid for 2-day shipping, and I still do not have my package. They claim it was the shipping company; however I spoke to the shipping company, and it is definitely not them. I would do regular shipping or order from somewhere else. They'll send numerous emails that give you the run around about what's happening. BE VERY CAREFUL ORDERING FROM THEM!! Their deleting real reviews as well without realizing it is illegal to do that per FTC.

This place is a complete scam. Their policies are hidden. The shoes run oddly small and the quality isn’t anything impressive. Don’t waste your time with their horrible return policy

1 star. Absolutely awful company. I received the wrong size from them after already paying £50 for delivery. I then had to send the incorrect item back at my own expense, which cost another £40 — no free return was offered even though the mistake was theirs.

After the return, I was only given store credit instead of them simply shipping the correct item. This meant I had to place another order and pay £50 delivery again, only to then be hit with a £93 customs fee when the correct item finally arrived.

All Femme LA offered for all of these extra costs and inconvenience was £90 store credit. Which all came from their mistake in the first place by sending me the wrong item. Terrible customer service and an incredibly frustrating experience from start to finish. Be prepared to pay more than double the cost in delivery costs and customs.

I ordered a pair of heels from femme.la a few weeks ago and honestly, they are even better in person. The quality is solid, and they managed to be surprisingly comfortable right out of the box. I wore them to an event all night and didn’t have to deal with that usual breaking in period.

The design is really sleek and looks much more expensive than what I paid. Shipping was quick and they came packaged really nicely, which is always a plus.

If you’re on the fence, I’d say go for it. I’ve already had people asking me where I got them. Definitely planning on grabbing another pair soon.

Obsessed with my order 😍 The shoes are even prettier in person and actually so comfortable. The quality surprised me in the best way and everything looked exactly like the pictures online. Shipping was smooth, packaging was super cute, and I already have more pairs sitting in my cart 🫣✨ Definitely one of my new favorite places to shop for heels and cute shoes 💕

Amazing customer service, get the shipping notification within an hour of ordering! excellent quality for the price too!

I’m obsessed with these heels! They’re stylish, classy, and super flattering on the feet. I got so many compliments wearing them. The material feels high quality and they’re much more comfortable than I expected. Highly recommend!

WARNING - Please note that this online retailer only issues store credits when you purchase. If you don't like the quality of the product, too bad, you have to keep it.

Purchased two pairs of shoes, from China, and the quality was not good. I attempted to return them and now I have a $267 store credit for more Chinese made garbage.

Extremely poor quality. Uncomfortable, cheap, terrible customer service. Horrible return policy. Everything about this company sucks.

Scammers I’m getting charged for something I never knew about they been taking money out of my account for months n I can’t get in contact with anyone from there company

If I could give no stars I would. The shoes are cheap. I didn't see the return polivy and they don't want to give me my money back. Ill never shop wuth them again.Dishonest folks always have a chiesty return policy.

SCAMMERS! DO NOT TRUST! DO NOT BUY! UNSAFE AND DEFECTIVE SHOES!

I wish I could give them -10 stars. This is the worst company I have ever dealt with! True scammers! Never buy anything from them! Horrible quality! Horrible customer service! Horrible policies!

Wish I can give them 0 stars for customer service. I couldn’t find anywhere to leave a review or have the opportunity to talk with any live agent, only via email.

Purchased final sale items -2 pairs. 1 black sole with pvc and 1 white pair. UPS didn’t deliver them instead they delivered them to nearby pickup point. Paid $7-8 dollars for shipping. The next day I picked them up from ups, within that 15-20 mins of picking them up, I opened the box. Impressed that they were actually nicely boxed even though they are made in china (made in prc)…lol. I tried the black pvc first stood up from my couch, didn’t even walk, then sat down to try on my white pairs literally took it off within that couple seconds and it imprinted my feet onto the white shoe. Therefore, I emailed customer service, and they got back pretty quick quickly. However, per the customer relations person he/she said my feet were dirty so it’s my fault. I sent 2 emails after this email, saying that it was a quality issue. The new service relations person named SAM said they check the quality check video of them boxing, but nothing was wrong with the shoes. And also implied that I should’ve kept my feet clean before trying the shoes on. First of all, my feet are always clean, I even have a separate house slippers w/ socks on at all times. And if it is my dirty feet why doesn’t it wipe when I wipe with baby wipes, dirt should come off. Also, the stain is bluish/black of course the picture can’t see but if you see it in person it’s freakin stamped. The customer relations told me that the shoe was perfect and final sale. I never complained about the condition they arrived in. I am complaining about the quality but at the end they never responded to my last email with a video attached. They blamed everything on the customer instead of trying to investigate further. My feet did not show any sign of stamping from wearing the black pair, but still left a mark on my white shoes, so I guess it’s my fault for purchasing. Never purchasing them again. You would get the same quality with schutz but better customer service. I even told them it’s my first time purchasing their product, so glad I purchase sale item to be safe but spend about $190 for two pairs of shoes that were okay. I should’ve just purchase a $300 Paris Texas shoes, which I kind of got a dupe from FEMME LA and regretting it so much. The shoes are nice but not worth the hype and celebrity marketing, thought I would be getting something better than I expected.

**didn’t expect a full refund or credit but wish that they would address the problem correctly.

I purchased a pair of heels from this brand and wore them only twice. Unfortunately, after such minimal use, the inner lining near the heel began tearing and the gold finish started rubbing off. The material feels extremely cheap and delicate, which is surprising given the price of the shoes.

In addition to the material issue, the shoes were very difficult to walk in. My heel repeatedly slipped sideways while walking, which made them feel almost impossible to walk in comfortably or safely. Because of this instability, the material inside the heel quickly began to tear.

When I contacted customer service and provided photos, the response was that the damage was considered “wear and tear” and that I should consult a cobbler for repair. I found this disappointing given that the shoes were practically new and had only been worn twice.

At this price point, I would expect better quality materials and basic durability. Buyers should be aware that if an issue occurs after wearing the shoes even briefly, the company may simply classify it as wear and tear and offer no real solution.

Dont trust Femme la. Gave me a defect shoe and keep lying about a protective film, that was never on the shoe to begin with. Extremely contradicting and has horrible spelling mistakes. Who did they hire to email me at 1am like a drunk person ?!

Looks like Im not the only one receiving used or damaged shoes. I paid $210 (originally priced $300) for a pair of used black suede boots. I tried them on and they fit great and I liked them so I set them aside. When it came time to considering them for an outfit, I noticed the bottoms were very much worn. The tops looked brand new so I didnt think to check the bottom right away. I emailed them and they did not care at all and basically said Im out of luck. They told me I had 3 days to let them know they were faulty or damaged. I dont even open a box sometimes for a few days. Their website says 7 days. They also have a 30 day return policy. I noticed they were worn on Dec 24 and they were shipped to me around Dec 6 or 7th. How does their returns not examine these and then repackage these in this way, used. This should be standard practice to examine these before shipping out. They deny sending me used shoes. So I have to dispute now. What a disappointment. BAD customer service.

Really bad quality and terrible customer service 😢 The shoes came damaged and they refused to help out. I cannot wear these vegan leather “plastic” shoes. So disappointed!

Avoid! There are better companies out there we should be supporting

Don't trust this website, the shoes are terrible quality and the customer service is a joke! This company must be reported.

I have reported them to the Australian Consumer Law as they are in breach of multiple regulations.