FentyBeauty レビュー 319

I ordered 138 dollars of product. They only sent me the free item that came with my order and none of the stuff that I paid for. They took days to respond to me and demanded a picture of the packing slip. I had already thrown the box away but im pretty sure it didn't even come with a packing slip. The customer service rep, after taking days to respond in the first place, refused to help until I provided a picture of the slip despite me telling him no multiple times. I have never had a store demand a picture of the packing slip when there have been missing, damaged or incorrect items before, although this is also the first time ive not received my entire order. They have the order number and I sent them a Pic of the only item i received. That seems like more than enough to either refund or resend. Ive ordered from them multiple times before with no issues so im not sure why they decided to treat me like a criminal after ignoring the issue for days. I will be disputing the charge and never ordering from them again.

Fenty Beauty has completely elevated my makeup routine. From their glosses to their highlighters, everything feels high-quality and well thought out. The products blend effortlessly and give that polished, radiant look without feeling heavy. I love supporting a brand that celebrates diversity and innovation. Every time I order, the experience is smooth and reliable. If you’re looking for makeup that performs and makes you feel confident, this is definitely the brand to try.

I’ve been shopping with Fenty Beauty for over a year now, and it’s hands down one of the best beauty brands I’ve tried. The foundation shade range is amazing — I finally found a perfect match for my skin tone, which hasn’t always been easy. The formulas feel lightweight but provide great coverage, and they last all day. As a U.S. customer, I also appreciate how fast shipping is and how beautifully everything is packaged. Truly a game-changer in the beauty industry.

ATTENTION!!!
Rihanna is my favourite singer, but sorry I will stop using this brad due to very bad customer service.

The worst customer serice company. I will write more clear review soon. I am very busy now and you took my time as you just want to win more money. I am very disappointed from the servise of this brand. So many things I want to order but you are worst customers service

My order should have contained a free gift (of 5 items). None were include. The AI chatbot response to my query was useless and the promised escalation to a human hasn't happened. Customer service is dire

Placed an order and it was immediately cancelled. Within seconds. I tried the live chat but it didn't work. I filled out the online form and no response. Two days later I tried again using PayPal. Payment went through PayPal with no problem, order cancelled seconds later. No reply from customer service yet again. Horrible company that is obviously badly managed from all the terrible reviews here!

Look the impact this celebrity founded brand had on shade inclusivity in the beauty industry is genuinely historic and I wanted to support it wholeheartedly. But after nearly two months of consistent use I have to be honest — my skin was in significantly better shape before. My previous makeup handled Australian summer heat and humidity brilliantly — no oxidation, no breakouts, consistent wear all day. This range however turned ashy on my skin tone within hours, the setting powder clung to dry patches embarrassingly and I developed congestion around my nose and chin that I haven't had in years. Game changing shade range, formula that just cannot keep up. Overpriced for real world performance.

I really wanted to love this product. As someone who doesn't wear much makeup, the Fenty Eaze Drop Skin Tint (Shade 11) was exactly what I was looking for at first. It applied beautifully and was a perfect match for my skin.

However, after only a short period of owning the bottle, the formula has started to oxidise severely. It now turns a heavy "burnt orange" colour almost immediately after applying, making me look unnaturally tanned and patchy. For a £30 product, I expected the colour stability to last longer than a few weeks.

I reached out to customer service, but as a student on a budget, their only solution was a small discount on their official website, which actually works out more expensive than just buying it from a different seller. It's frustrating to be left with an unusable product and no real support. If you are a neutral/fair-medium skin tone, be very careful with Shade 11, as the orange shift is quite dramatic.

I never received my order, yet it was marked as delivered. I contacted customer service multiple times and received no proper response. After nearly a month of waiting, they finally replied only to say that there was nothing they could do.

There was no real investigation, no accountability, and absolutely no effort to resolve the issue. Instead of supporting their customer, they simply shifted responsibility and closed the case.

It is extremely disappointing to see such a lack of care and professionalism. Customer satisfaction clearly does not seem to be a priority for this company.

I would not recommend purchasing from them if you expect reliable delivery or proper customer support.

I placed an order for a body butter and body milk. I was in the midst of having a crazy day and I kept getting pulled away from completing the order.

I thought I added a sample to my order; even though I was eligible for two samples. I paid using PayPal. I reached out to customer service immediately and asked if I could please add the one sample.

They said there was nothing they could do. I asked to cancel the order, so I could replace the order and they again said there was nothing they could do. I reached out to the post office to advise that I need to refuse the package.

I mean to spend over $80 for two skincare products and they cannot even add one sample. No thanks.

I received an email from Fenty asking for reviews on items I had recently purchased. I submitted one star reviews as I was very unimpressed with the products yet Fenty have not published my reviews on their website.

The products I use from your brand are fantastic for my skin. I use the Eaze Drop range, which is water-based and has a very flattering shade for someone who is fair-skinned with orange/red hair.

Kind regards,
a ginger from Norway

I placed my order during the Black Friday sale. Due to a shipping issue, I did not receive my order even after almost three weeks. Since then, I emailed customer service multiple times over several days and received no response.

I only received assistance after repeatedly pushing for help through the live chat, and even then, my questions were not fully addressed. Eventually, I was able to get a refund.

I was then told to reorder the same items at full price and was assured that I would be refunded the difference. When I asked whether the free items included in my original Black Friday order would also be included, I was told they would not. There was no apology or acknowledgment—just poor customer service throughout.

That said, I do genuinely like Fenty’s products, which makes this situation even more disappointing.

Wasn’t able to cancel my order or change the form of my payment when their payment 3rd party Shopify used my card without indicating which card they’re using. Refused to edit or cancel my order, their customer service said they won’t cancel as they’re “working hard to process the order”. I am definitely returning the product, why is there even a need to process it?

Met Black Friday een grote bestelling gedaan. Binnen 3 dagen al verzonden en binnen 1,5 week bezorgd. Alles netjes verpakt en mooie goodies erbij gekregen. Blij met mijn bestelling!

placed an order online Dec 1, 2025! Its Dec 12th and still don't have my order! This was my first fenty order and will be my very last! fenty has gotten too big for their own bridges… dont make no dammmm sense-

Very disappointed! Decided to splurge on their Black Friday sale and chose the ship directly to Barbados option. I realised that the parcel appeared to be taking a while to arrive and when I tracked it I saw it was returned to the shipper the day after I ordered it (absolutely no notification btw). When I requested assistance in the chat forum, the agent said I needed to check with the courier for the reason it was returned. Do I rasshole work at Fenty Beauty???? Isn't that your job since Fenty Beauty chose the courier? She proceeded to immediately refund my credit card....didn't even offer to resend my order first. When I asked she said I would have to reorder the items and the prices would be "adjusted" when shipped. Seriously??? No thanks

My promised free gift for an order over a certain amount was missing. I contacted customer support who confirmed the order qualified, but that I should have added it myself to the cart before checking out. The advert both on their website clearly stated (no code needed) nor any information in the small print stating that it had to be added. It's not ok to 'blame the customer'. I will not recommend and will not buy their products again. For me they are now on a list of companies that I do not buy from. There are plenty of alternative products on the market which are just as good.

Never receive my order. So I ordered lip liner , but before they asked me for my adres and information , they automatically check out and took money from my card , and used my old address , when I wrote them they said it's not possible to change it. When I wanted to speak with some manager they suddenly send me coupon that I can order my lip liner for my new adres , and second time made minus 10 dollars for tax or delivery on my account(plus the product), but even second time I didn't receive my lip liner , so all together I spend over 50 dollars for lip liner I never got. Amazing. Thank you.

Here is an example of the latest letter I have written to AI Fenty beauty customer services. I have written over 10 letters; they have not delivered my order, did not provide an order confirmation, but have taken the money from my bank. They will not refund me, and round in circles we go! so I now have to raise a formal dispute thru my bank and report them to the ombudsman . I will not attempt to shop
On this site again.

Dear Dri,

I am writing regarding my missing order and the £59 payment made on 16 September 2025. I am surprised that you continue to insist this payment was cancelled. I have provided documented evidence from my bank confirming that the amount of £59 was successfully deducted from my account.

After speaking with my bank this morning, they have also provided me with the Authorisation Number: 361163 for this transaction. Given this confirmation, it is unacceptable to receive further communication from you stating that the payment was cancelled.

Please arrange for an immediate refund of the £59 you owe me. If I do not receive confirmation of this refund promptly, I will have no choice but to initiate a formal dispute process with my bank.

Yours sincerely,
Sharla Franklin