MAC Cosmetics レビュー 1,329

Da anni ordino il loro fondotinta, sistematicamente ordino n.2 pezzi alla volta perché fruisco di uno sconto benefits aziendale e così, acquistandone due, mi viene la spedizione gratuita. Ieri mi è arrivato il pacco e conteneva solo uno dei due fondotinta che avevo ordinato. Ovviamente non mi sono fatta video o foto mentre aprivo il pacco perché era integro e, in totale buona fede, non avrei mai pensato che ci potesse essere un pezzo mancante e, a dire il vero, quando mi era capitato anni fa con una farmacia online (ma avevo fatto un ordine grosso con tanti pezzi e articoli diversi tra loro), a seguito della mia segnalazione sono stati loro a visionare le telecamere perché la fase di imballaggio ordini era video sorvegliata. Dopo aver contattato l’assistenza via chat (telefonicamente é impossibile, ti tengono in linea in attesa a oltranza continuando a ripetere di rivolgersi in chat per sveltire), penso che la chat fosse gestita da intelligenza artificiale o da qualche operatore che usa il traduttore automatico senza capire, perché non sono stata minimamente ascoltata nelle mie richieste. Volevano foto del pacco (ma saranno loro, grande e seria azienda, a riprendere la fase di imballaggio, come fanno anche le piccole realtà, per tutelarsi, e comunque non so a cosa potesse servire la foto del pacco aperto), poi hanno detto che per venirmi incontro eccezionalmente (facendomi intendere che pensavano mi fossi inventata tutto) mi avrebbero rimborsato il prodotto mancate (ci mancherebbe altro!), al che spiego che così mi penalizzano per un loro errore perché, così facendo, io avrei dovuto ordinare subito il pezzo mancate che mi serviva, ma avrei pagato la spedizione, cosa che cercavo di evitare acquistando appostamenti due pezzi alla volta, e che desideravo quindi che mi spedissero il prodotto mancante che avevo pagato, che non volevo il rimborso, oppure che se lo rimborsavano avrei voluto un codice sconto per la spedizione gratuita in modo da non rimetterci. Hanno detto che non era possibile per scarsità di scorte (assurdità visto che il prodotto era pagato e disponibile), alla fine per risolvere ho dovuto fare 60 km in auto tra andata e ritorno per recarmi in store fisico a Padova dove le ragazze almeno sono prodigate per aiutarmi, anche se non hanno potuto risolvere il problema in quanto lo store online e quello fisico sono due compartimenti stagni non comunicanti tra loro. Assistenza clienti online pessima, se potete andate nei negozi fisici dove almeno ci sono persone competenti e pro attive. Online sono solo stata presa in giro per un loro sbaglio

Nos han llenado de desesperación y ansiedad está nueva fórmula cuando ya teníamos nuestra rutina de más de 30 años fórmula que opaca el rostro lo avieja es una mentira las que dicen está bien y somos muchísimas buscando otras marcas con Mu huisima pena nos han dejado bastante mal

MAC store in St David’s Cardiff - what incredible staff you have in your shop - I went in at 12:30 today just to ask for a sample as I am not loving the new Estée Lauder foundation - the staff were so lovely and found me the perfect match without any trouble - they really made one of my worst nightmares due to my acne scarred skin wonderful - thank you so much keep being incredible!

Très déçue. J’ai acheté un anti-cernes MAC (commande n°6942097963) qui s’est cassé après seulement quelques semaines d’utilisation normale. L’embout applicateur est cassé, rendant le produit inutilisable alors qu’il est quasiment neuf.

Au vu du prix, c’est déjà inacceptable.

Mais le pire reste le service client : une assistante IA qui répond en boucle avec les mêmes messages automatiques, sans jamais traiter le problème. Après 3 jours, toujours aucune réponse humaine.

J’ai pourtant envoyé les photos et la preuve d’achat.

Franchement, pour une marque comme MAC, c’est inadmissible.

Worst company to purchase anything from. Where is my order. Does it seriously take nearly a month to deliver a product. Will never buy from MAC again. So disappointing 

Awful experience for many weeks with customer service, defective item, expected to cover postage, reluctant to provide returns label, despite damage to both eyes, absolutely awful ,

We were ladies that lunched and decided to visit the store to buy a lipstick. Alessia approached us, she was great, really friendly and genuine. Alessia did a mini make over on both of us. It was a brilliant experience, we both made extra purchases based on her advice.

ordered 4 lipsticks and only received 1 which is the wrong shade. no way to contact them and the return label doesn't work.

avoid.

don't buy from here.

don't recommend

My order has been missing since February 16th
It’s impossible to get in touch with you.
Evri is just as useless as you
WhatsApp chat - useless
Online chats - never works
Emails - not a single reply
Online order assistance - none existing
Phone - you don’t ever reply

Die neuen Lipglosses Air und wie die nun heissen sind miserabel! Nach 5 Minuten sind meine Lippen schon trocken. Der Lopgloss hält nicht lange und pflegt nicht. Die alten waren 1000 mal besser! Ich war seit über 20 Jahren teue Kundin aber das ist nun vorbei mir diesen schlechten Lipglosses. Die Farben sind auch echt hässlich keine Glitzer nichts. Die Besten Lipglosses waren die PLUSH und DAZZLEglosses mit der alten Textur Sticky und langanhaltend!

Today I went into Carnaby street for a makeup lesson with Raksha, and she was amazing! I felt so welcomed and comfortable, and she did an incredible job with the lesson helping me find the best products for me whilst also listening to my opinions and wishes! The products were high quality, and having bought some, I was even gifted a free lipstick. A very pleasant experience, thank you so much!

Purchased my first Mac studio powdered foundation at the Mac counter at Heathrow Terminal 5. Unfortunaltely I don't remember the beauty advisors name, but she was so helpul in helping me choose the correct shade. She had redish long hair and a pale complexion tone.
I'm thrilled with my purchase, amazing coverage.

Tolle Produkte und besonders toller Service in Oberhausen mit Niklas! Danke für die tolle Beratung!

“Sono entrato in questo store dove ho lavorato in passato e l’esperienza è stata decisamente spiacevole. Sono stato accolto da Tisci Daniela con uno sguardo carico di ostilità e giudizio, da cima a fondo, senza alcun motivo. L’atteggiamento è stato freddo, maleducato e poco professionale.
Indipendentemente da eventuali trascorsi personali, in un contesto lavorativo ci si aspetta educazione e rispetto verso chiunque entri nel punto vendita. Purtroppo qui ho trovato l’esatto contrario. Un comportamento del genere non è accettabile per chi lavora a contatto con il pubblico

Started to place an order for a lipstick and noticed I was charged for delivery. I’d already checked delivery charges and found this on the website -

1. Standard Delivery: £2.95 (FREE on every order when you sign in, register or when you spend £30)

Live chat wasn’t working, the site suggests contact by WhatsApp but when a message is sent you get an immediate response stating that WhatsApp isn’t monitored and it suggests using live chat!
I’ve called and been told that free delivery is a promo when you sign in for the first time, this should be communicated in the delivery info!

Vorsicht Betrug!!!!
Artikel die man bestellt und bezahlt werden dann wieder storniert ohne jegliche Info an dem Kunde…. Geld wird nicht zurück erstattet!!! Nach einigen Tagen wird der angeblich nicht Lieferbare Artikel wieder angeboten!!!
Ich werde und muss nun einen Anwalt einschalten und mein Geld ( 60€) zurück zubekommen!!!!
Dieser Shop gehört verboten!!!!

MAC @Vélizy 2 -- Accueil ? Service ? on ne parle pas des absents.

Totalement ignorés durant la visite. Avant, durant, et après l'achat.

Des "conseillères" totalement désintéressées, plus intéressées par leur look et de fixer leurs faux cils.

You cannot complain - their chat or wats app does not exist- I am writing to express my deep frustration and disappointment regarding a recent purchase from MAC Cosmetics.
On the 27th of November 2025, I brought a group of my theatrical makeup students to MAC store for a demo, they enjoyed the experience and purchased a great deal of products. I have always championed MAC to my students but will not moving forward a complete rip off. I personally purchased a Lingering eyebrow pencil. I have used just a few of times — and I truly cannot believe that something at this price point has run out so quickly. I am honestly shocked.
I feel this is a really disappointing product, and I do not feel I have received value for the price I paid. I would like to understand why I should be expected to pay such a high price for something that lasts for such a short time.
I look forward to your response.

MAC se donne une image progressiste, mais n'est pas cruelty-free et appartient à un groupe qui accepte les tests sur animaux!!!!!

Inclusivité en façade, souffrance animale en coulisses.

Ce décalage est full of hypocrisy, À BANNIR!!!!!

I booked a 45 minute service at the store in Arcadia, CA. It was such a disappointing waste of money. I wanted tops and tricks, especially showed matching and how to apply make up. The woman who was supposed to be an expert was taking tips from me. She had no idea how to help with my skin tone or application. I could have just walked in and had swatches and did not have to spend $90. The overall atmosphere at that store is unwelcoming and uncomfortable. The were too busy talking to each other to even notice customers coming in. I love some of my MAC cosmetics but this experience has made me rethink being a MAC customer.