Fields of Yarrow からの回答

2023年10月18日

Nous sommes désolés que vous ayez été surpris par les frais de douane de 46 euros à la livraison, et nous nous excusons pour toute confusion. Il est important de noter que les frais de douane sont malheureusement hors de notre contrôle, tout comme pour de nombreuses autres marques. Cependant, nous souhaitons vous informer que nous travaillons activement sur notre presence dans quelques pharmacie et points de vente en France, ce qui permettra d'éviter ces frais à l'avenir.

Nous vous tiendrons régulièrement informé(e) de nos développements et de l'endroit où vous pourrez acheter nos produits en France. Votre satisfaction est importante pour nous, et nous espérons que vous continuerez à apprécier nos produits. N'hésitez pas à nous contacter si vous avez d'autres questions ou préoccupations. Merci de votre compréhension.

Fields of Yarrow からの回答

2023年10月9日

Thank you so much for sharing your experience with FOY products! We're truly delighted that you've found our products to be effective and that you enjoy their divine scent. We believe that skincare should be a sensorial experience, and your feedback reinforces that belief.

Our team is also thrilled to hear that you had a positive experience with our delivery service. We understand that getting your products promptly is important, and we're committed to ensuring a quick and efficient process for you.

If you ever have more feedback or any questions in the future, please don't hesitate to reach out. We're here to make your skincare journey enjoyable and effective. Thanks again for choosing FOY!

FIELDS OF YARROW TEAM x

Fields of Yarrow からの回答

2023年10月9日

What a heartwarming review!

First of all, we'd like to express our gratitude for your thoughtful and enthusiastic feedback. Your experience with our products means the world to us, and we're thrilled that you had such a positive journey from the moment you received your package.

The fact that you appreciate our sustainable packaging and felt the Bali breeze through it brings smiles to our faces.

We're delighted to hear that you're loving our Floral Fusion Serum, with its beautiful scent, texture, and after-feel. It's great to know that it met your expectations. And yes, our Wild Rose Serum is indeed perfect for colder weather, providing that extra moisturizing boost to keep your skin happy and healthy.

Now, about the Papaya & Pineapple Cleanser—wow, what high praise! 😊 We couldn't agree more with your assessment of it being a hidden gem. Your morning ritual with its lemongrass/citrus pick-me-up scent sounds like a fantastic way to start the day.

We're thrilled that you've already noticed positive changes in your skin after just a week of use. That hydrated, elastic, and glowing feeling is what we aim for, and it's wonderful to hear that you've experienced it.

As a little tip from our founder during the colder months, adding a few drops of our Wild Rose illuminating face oil into the Floral Fusion antioxidant cream can provide that extra boost of hydration and moisturization.

Your recommendation means the world to us, and we're truly grateful for your support. If you ever have more feedback or questions, please feel free to reach out. Here's to your continued radiant and glowing skin!

FIELDS OF YARROW TEAM x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for taking the time to share your heartfelt thoughts about our products. We are absolutely thrilled to hear that you've had such a positive experience with Fields of Yarrow, and we truly appreciate your kind words and support.

The moss green color and frosted glass packaging were chosen with care to create a soothing and aesthetic experience, so it's wonderful to know that you appreciate the attention to detail in our design.

It warms our hearts to hear that the texture and ingredients of our products have left such a positive impression on you, making you feel connected with yourself. Our team is dedicated to formulating products that not only benefit your skin but also enhance your overall well-being.

And as for the after-smell, scents plays a significant role in our products, and we're thrilled that it contributes to your enjoyment.

Your support means the world to us, and knowing that you're loving Fields of Yarrow is the best encouragement we could ask for. We're committed to continually delivering high-quality skincare experiences, and we look forward to being a part of your self-care journey.

If you ever have any questions or need assistance, please don't hesitate to reach out. We're here for you.

Once again, thank you for your kind words and for being a part of the Fields of Yarrow community.

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you for your positive feedback! We're thrilled to hear that you love our new packaging and appreciate the improved moisture texture. We also take pride in our fast and prompt delivery service. Your support means a lot to us!

Souhela x

Fields of Yarrow からの回答

2023年9月22日

We're delighted to hear that you're in love with the shimmers in our Hibiscus & Vitamin C eye cream ✨ Thank you for sharing your experience with us. We're here to make your skincare routine a little more magical. If you have any questions or need further assistance, please feel free to reach out. Your satisfaction is our utmost priority! 💫😊

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for sharing your experience, and we sincerely appreciate your patience and understanding. We're truly sorry for the delay in receiving your order, and we understand that it can be frustrating when shipping updates are not provided proactively.

During our recent clearance sale with a 50% discount, we experienced an unexpectedly high volume of orders, which, regrettably, led to some delays in our shipping process. We want you to know that we are a small brand on a journey of growth and learning, and your feedback is incredibly valuable to us.

Your understanding during this time means a lot to us, and we're committed to making improvements based on the lessons we've learned. If you have any further questions or need assistance, please don't hesitate to reach out. Your satisfaction is essential to us, and we look forward to serving you better in the future. Thank you for being a part of our brand's journey!

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for your kind words! We're thrilled to hear that you love our products and the brand as a whole. Our team is dedicated to providing the best possible experience, and knowing that you found our staff helpful is truly rewarding. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Your support means the world to us, and we look forward to continuing to serve you with top-quality products and service. Thank you for being a valued part of our brand's community! 😊💚

Souhela x

Fields of Yarrow からの回答

2023年9月22日

We're thrilled to hear that you're enjoying our products, especially the Moringa oil and Vitamin C drops! Your feedback means a lot to us, and we appreciate your support. If you ever have any questions or need further assistance, please feel free to reach out. We're here to ensure you continue to have a fantastic experience with our brand. Thank you for choosing us! 😊💚

Souhela x

Fields of Yarrow からの回答

2023年9月22日

We are absolutely thrilled to hear about your amazing experience with our facial! Your words are incredibly encouraging, and we're delighted that it made you feel like you'd had a face lift and left your skin so wonderfully moisturized for days. At Fields of Yarrow, we take great pride in delivering the best skincare experiences, and your feedback reaffirms our commitment to excellence. If you have any more skincare needs or questions, please don't hesitate to reach out. Thank you for trusting us with your skincare journey!

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Dear,
I want to personally start by offering my sincerest apologies for the inconvenience you experienced with the packaging of our serum stick earlier this year. We truly appreciate your feedback, and we're deeply sorry for any frustration this may have caused.

Regrettably, we did encounter an issue with the packaging of that particular product, which is truly exceptional and has earned recognition through various awards. We understand how disappointing it must have been to not be able to fully enjoy its benefits due to the faulty packaging.

Please understand that as a brand committed to quality, we produce only fresh batches of our products, and sometimes, certain ingredients are subject to seasonal availability. Unfortunately, this situation prevented us from restocking and replacing the product promptly.

However, I'm pleased to inform you that we have since addressed the packaging issue and are currently in the production phase, ensuring that the problem will not persist. You can expect to receive your fresh serum stick in the mail very soon.

Regarding your attempts to contact us through social media, we deeply regret that we didn't respond promptly. We receive a high volume of messages daily, but it's not an excuse for our lack of communication with you. Rest assured, we are actively working to improve our response times and customer support.

We value you as a customer, and we want to make things right. Your satisfaction is essential to us, and we look forward to providing you with the exceptional product experience you deserve. If you have any more questions or concerns, please don't hesitate to reach out. You will hear back from us very soon.

Thank you for your understanding and for giving us the opportunity to rectify this situation.

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for your wonderful review! We're absolutely thrilled to hear that you love our products and have had the best experiences with us. Your kind words and support mean the world to us. We're here to provide you with nothing less than excellence, and we can't wait to continue delivering exceptional experiences. If you ever have any questions or need assistance, please feel free to reach out. Thanks for being a part of our brand's journey! 😊💚

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for your kind review! We're thrilled to hear that you're enjoying our well-made and beautifully designed products, especially the rose mask and cleansing oil in your current skincare rotation. We deeply appreciate your support.

Rest assured, we're always looking for ways to bring more opportunities and special sales your way so you can continue to indulge in our lovely products. We can't wait to have you back as a happy customer again!

If you ever have any questions or need further assistance, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you in the future. Thank you for being a part of our brand's journey! 😊🌹

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for sharing your wonderful experience at Fields of Yarrow in Uluwatu! We're delighted to hear that you enjoyed our LED light treatment and mini facial. Our skilled therapists are dedicated to providing a relaxing escape from the active Bali life, and it's fantastic to know that you had a great session.

We're also thrilled that you appreciate our skincare products. We believe in the power of quality skincare to enhance well-being, and it's incredibly rewarding to hear that our products contributed to your experience.

If you ever have the opportunity to visit us again or have any questions about our products, please feel free to reach out. Your support and feedback mean the world to us, and we look forward to serving you in the future. Thank you for choosing Fields of Yarrow for your skincare journey! 😊🌿

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you Lucy from the bottom of our hearts for your glowing review of Fields of Yarrow! We're absolutely thrilled to hear that you love our brand, from our facials to our natural products.

It's wonderful to know that the Serum Stick has become your favorite. We designed it to provide on-the-go hydration and lock in moisture, and it's fantastic to hear that it's been such a perfect solution for you.

Your recommendation means the world to us, and we're here to continue providing you with luxurious and effective skincare experiences.

If you ever have any questions or need further assistance, please don't hesitate to reach out. Thank you for being a valued part of our FOA community! 😊🌿

Souhela x

Fields of Yarrow からの回答

2023年9月22日

Thank you so much for your support and kind words Elizabeth! We're thrilled to be your favorite brand, and your feedback is truly appreciated.

We're constantly working to expand our product offerings and make them available online. Your request for more options is duly noted, and we're committed to bringing you an even broader range of products in the future.

If you ever have specific products or suggestions in mind, please feel free to share them with us. Your input helps us create a better shopping experience for you and all our valued customers.

Thank you for being a part of our brand's journey, and we look forward to serving you with more exciting options soon! 😊🌿

Souhela x