I was contacted out of the blue about a distant relative. She was my father's cousin who I sadly had never met as her side of the family (there were 11 children between her father and my grandfather)... ãã£ãšèŠã
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If I could leave zero stars, I would. Iâm a professional lawyer. For five months, I have been trying to get the ball rolling with a service which Finders International offers, on behalf of a... ãã£ãšèŠã
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I signed an agreement with Finders 17.2.2022. They sold our apartment in Spain 10.2.2023 with the solicitor recommended and picked by Finders. However, we never received anything of the sales pric... ãã£ãšèŠã
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3 years and 4 months later, still no resolution Never update the family Continually having to chase them. Been advised different outcomes on several occasions which were untrue One time I wa... ãã£ãšèŠã
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We're Finders International, an award-winning probate genealogy firm established in 1997. We trace missing heirs, locate assets, and support estate administration. Headquartered in London with offices in Cardiff, Edinburgh, Dublin, and Sydney, we work globally to help legal professionals, public sector bodies, and private individuals resolve complex cases. We are trusted experts in probate research, known for our accuracy, ethical standards, and commitment to excellence. Our accreditations include ISO 9001 and ISO 27001, and we are proud members of the IAPPR. Named Best UK Probate Research Firm for six consecutive years, we continue to lead the industry with professional, reliable service.
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4.2
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I am so grateful this company exist
I am so grateful this company exist, never would have got anywhere with selling my father's property otherwise (seriously very difficult circumstances), everything was very straightforward and handled very professionally, I couldn't be more thankful and I highly recommend this brilliant company.
2024幎7æ5æ¥
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Finders International ããã®åç
Dear Ms Bell, Thank you so much for taking the time to leave a 5 star review. We are glad that we have been able to assist you during such a challenging time. We're thrilled to hear that our team was able to make the process straightforward and professional for you. Thank you again!
I have worked with FindersâŠ
I have worked with Finders International for many years (8+ years). Finders has gone from strength to strength, professional, courteous and sympathetic to each individuals situation. The Researchers at Finders International are very knowledgeable, passionately committed to their job and piece together very complicated families all over the world. Not only do they assist with any problems that may arise in a case, but take a proactive approach to all their cases and are happy to assist as and when needed.
2024幎6æ3æ¥
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Finders International ããã®åç
Dear Ms Hollingsworth, Thank you so much for your glowing review. We are honoured to have had the opportunity to work with you over the past eight years. Our researchers are dedicated to their work, and itâs wonderful to hear that their knowledge and passion have made a positive impact. We look forward to continuing our successful partnership for many more years.
People Finders located us as heirs
People Finders located us as heirs, however Kitsenâs Law Firm of London did not disperse and funds and blocked all heirs from e-mail or phone inquiries.
Lucy Patricia TalbotâŠArthur R. Harrison cousin. Never got a tree as requested either. Thank you People Finders, Shame on Kitsenâs. October 2023
2023幎10æ10æ¥
Finders International ããã®åç
Dear Ms Clark, Thank you for your feedback. We are pleased to have been able to assist you in locating your rightful inheritance. We regret to hear about the difficulties you have faced with the solicitors. We will pass on your comments to Kitsenâs to ensure they are aware of your concerns. Should you need any further assistance, please do not hesitate to contact us.
I was found by this company
I was kept informed at all stages and it was sorted very quickly
2023幎6æ30æ¥
Finders International ããã®åç
Thank you for the 5 star review Miss Sullivan. We are pleased to know that you found our communication clear and timely. Ensuring a seamless experience for our clients is of utmost importance to us. Thank you!
See previous 3 reviews.
2023幎12æ31æ¥
Finders International ããã®åç
Thank you for the 5 star review Pauline, we really do appreciate it!
A good service
A good service. Useful but protracted as it went on with little update contact but we knew that wd be the case because of the process. Thank you FIBG
2024幎6æ14æ¥
Finders International ããã®åç
Thank you for your feedback and the 4 star review! We're pleased to hear you found our service useful. We appreciate your understanding of the lengthy process. Due to the nature of work and the legal involvement, some cases can take a long time to complete. Your input is valuable to us, and we'll work on improving our communication to ensure a smoother experience in the future.
Simplicity
They make it so simple for you because they do all the work for you and let you know at all stages what is going on and where they are up to and if you have a query they answer very quick
2023幎12æ5æ¥
Finders International ããã®åç
Hi Dianne, thank you for the 5 star review! We're delighted to hear that you found our process straightforward. Our team is dedicated to keeping you informed every step of the way, and we're always here to address any questions promptly. Your satisfaction is our priority, and we're glad to have made things easier for you.
Honesty
Because the ladies I dealt with were honest and upfront very courteous and very quick to reply to my e-mails. All in all a very pleasant experience. My very grateful thanks.
2024幎6æ13æ¥
Finders International ããã®åç
Hi Peter, thank you for the glowing review, we are delighted you found the experience a pleasant one. Thanks again!
It was totally unexpected and they wentâŠ
It was totally unexpected and they went to great lengths to find me, top marks ð
2024幎4æ3æ¥
Finders International ããã®åç
Thank you for the positive review, Mark! We understand that being contacted unexpectedly can be concerning, so we're glad our team was able to reassure you and demonstrate the genuine nature of the matter. We're delighted to have been of service!
Professional and kept me informed ofâŠ
Professional and kept me informed of progress.
2023幎12æ13æ¥
Finders International ããã®åç
Thank you very much for the 5-star review, Mr. Richards. We're thrilled to hear that our team provided you with an excellent service!
Surprised family connection
It was a surprise to learn that I had a relative linked to our family. If it wasn't for Finders International I would never have known about them.
2024幎5æ15æ¥
Finders International ããã®åç
Hi Alex, Thank you very much for the 5 star review. We are glad to have been of service!
Brilliant service and first classâŠ
Brilliant service and first class people, thank you for your help and support
2024幎2æ1æ¥
Finders International ããã®åç
Hi Martin, Thank you very much for your positive review. We pride ourselves on the excellent staff we have here at Finders, and we're thrilled to hear you feel the same way!
Finders International ããã®åç
Thank you for the 5 star review Sindie. We really appreciate it!
Very helpful and friendly I think theâŠ
Very helpful and friendly I think the dates right but very happy
2024幎4æ12æ¥
Finders International ããã®åç
Thank you for the 5 star review David! If we can help with anything else, please do not hesitate to get in contact.
Very straightforward to deal with
I have found Finders very straightforward to deal with - they have been open and transparent and their pricing is clear.
2024幎6æ11æ¥
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Finders International ããã®åç
Hi Tim, thank you for your ongoing trust and support, we really appreciate it.
Quick and effective service
Quick and effective service. All members of the team are polite, well trained and keen to assist.
2024幎6æ6æ¥
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Finders International ããã®åç
Thank you, Faye, for your generous feedback. We pride ourselves on our staff and are glad to hear you had a positive experience with our team. Your commendation is highly valued and will be conveyed to the entire team. Should you require any further assistance or have additional feedback, please do not hesitate to contact us.
Finders International ããã®åç
Thank you for your kind words! Weâre delighted to hear that you found our team helpful, friendly, and efficient. We strive to continue delivering such service. If you have any further needs or questions, please don't hesitate to reach out. Thank you again!
Unfortunately i would not recommendâŠ
Unfortunately i would not recommend signing up with Finders. Obviously i can only give my opinion on Finders and not any of the other companies that initially contacted us, following the death of an unknown relative. They may all work the same way, so be aware! They cant do enough for you BEFORE you sign with them. I chose Finders as they appeared to be the most professional of the bunch - (and had the highest fee i might add!) but after you sign they lose interest in updating you and trying to get any update was in the end, pointless. They just never respond. I did write an email once complaining about their service and stating i wish i had never chosen them. To which they did reply, but contact never improved and in the past six months has been non existent. Despite at least 4 phone messages. I only know what is going on through either another family member (who signed with a different company), or finally the solicitors that were handling the estate. I do see they seem to respond to poor reviews on here. So, let us just see how long that takes! I donât believe all the delays were down to Finders, (it has taken 3 years) but not updating me certainly was.
2024幎5æ7æ¥
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Finders International ããã®åç
Dear V Thornton, Thank you for sharing your feedback regarding your experience with Finders. We sincerely apologise for any frustration or inconvenience you have encountered throughout this process.
We have reviewed your concerns and would like to address them comprehensively:
Communication Efforts: According to our records, we have consistently responded to your inquiries. Our last communication was in October, and our team has always aimed to provide thorough responses, even if some delays occurred due to factors like annual leave. We also noted that we sent out updates on significant developments on 31/05/2022, 19/08/2022, and 08/09/2023. If these communications did not reach you, it might have been due to email routing issues, and we regret any confusion this may have caused.
Phone Messages: We have not found any records of missed calls or voicemails from you in our system. Itâs possible that if there were routing issues, these messages were not forwarded correctly. We understand how this can be frustrating and are investigating this further to prevent such occurrences in the future.
Case Complexity: The administration of the estate has indeed been complex, involving two firms and requiring two separate probates. This has significantly slowed down the process, and we acknowledge that this has been a source of frustration for many beneficiaries, including yourself.
We are committed to improving our communication and service. If you have any unresolved questions or need further assistance, please do not hesitate to contact your case manager directly. Your satisfaction is important to us, and we want to ensure that we address all your concerns promptly and effectively.
Thank you for your understanding and patience.
Se operano sempre così strano che non siano già falliti
Siamo stati contattati qualche anno fa da questa società insieme a altri parenti in quanto possibili eredi di una lontana parente in UK.Dopo anni di ricerche della cospicua eredità nessuna traccia.Secondo loro c'erano solo pochi spicci completamente assorbiti dalle spese legali.State alla larga, Ú solo una perdita di tempo.
2023幎12æ15æ¥
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Finders International ããã®åç
Dear Mr Marco Del Bergiolo, We are upset to have received a 1 start review. Your name on this account does not match our records, therefore we'd suggest that you contact the office to discuss your concerns with your case manager directly.
Preventing funds being transferred to the estate, after a long drawn out house sale
After a family member's unexpected death, as Amdinistrators we had to honour a contract he had signed with Finders to sell his house.
The house eventually sold after about 20 months, whice seemed to include long periods of inactivity in terms of marketing, and a lack of explanation/communication during these times, often not responding to requests for updates. Service was substandard compared to my previous experiences with ordinary estate agencies.
40 days since the eventual sale of the house, they have not provided the simple paperwork that the solicitors require for release of the funds to the estate. They have offered no satisfactory explanation (to myself or, as I understand, the solicitors), do not respond to my requests for explanations or simply for details of a contact who is dealing with it.
As you can imagine, when an organisation responsible for a large amount of money does not respond to contact, it leaves us with high levels of concern. We can only hope that it is simply poor admin/service and not something more sinister and that the house proceeds will eventually be transferred to the estate.
Administrating a loved one's estate is never going to be a pleasant experience, but Finders have made it much more stressful and long drawn out than it needs to be, causing distress to Administrators and Beneficiaries. I would not recommend using them and wish I had investigated getting out of the contract, but at the time I had no reason to doubt that they would be efficient in doing the job that they have changed a considerable fee for.
Update - on the 45th day, Finders provided the paperwork which should have been provided on the day of the sale, and the transfer of funds was completed. There was no explanation given for the delay. Our contact said she was sorry for the delay and inconvenience caused.
2024幎2æ16æ¥
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Finders International ããã®åç
Dear K McCarthy.
We are disappointed to have received a 1 star review. The above comments seem to relate to the services of our Estate agency partner. We would encourage you to contact them directly to relay your feedback and any outstanding issues you may have.
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